Indonesia is home to some of the best coffee in the world and I found a great cup of coffee at a famous watering hole in Bali’s busy Seminyak district. But I also mourn the loss of another establishment...
Vicious Brawl Breaks Out On Southwest Airlines Flight To Hawaii
A vicious brawl on a Southwest Airlines flight to Hawaii provides another case study of our need to cultivate self-control. There’s no excuse EVER for what happened onboard. Fight Or Flight: Southwest Airlines Flight To Hawaii Interrupted By Onboard...
Wow: Boisterous Karen Refuses To Get Off United Flight…
UPDATE: Turns out she was (eventually) removed. That’s very good news. A boisterous woman with a foul mouth refused to get off a United Airlines flight even after a member of ground staff boarded to remove her. Amazingly, it...
Federal Judge Dismisses Lawsuit Against Alaska Airlines By Disgruntled Politician
A Trump-appointed federal judge has dismissed a lawsuit by former Alaska State Senator Lora Reinbold over her temporary ban from Alaska Airlines during the pandemic concerning face masks. In Alaska, Judge Dismisses Lawsuit Against Alaska Airlines Over Face Masks...
Passenger Gripes About “Inedible” Airline Food. At Least She Got Something…
A photo of a Qantas economy class breakfast and lunch from a disgruntled passenger has gone viral, with debate raging as to whether the meals were disgusting. While the meal presentations won’t win any awards for aesthetics, they look...
The Crazy Reason Why United Airlines Had To Ground A321neo Fleet
United Airlines temporarily grounded its Airbus A321neo fleet last night for an extremely odd reason. The issue has been resolved…for now. United Airlines Had To Ground A321neo Fleet Due To No Smoking Light First noted by JonNYC, United Airlines...
A Beautiful Case Study Of Hotel Service Recovery
I mentioned in my review yesterday that I had a minor service incident at the Andaz Bali and I want to unpack it a bit here, especially to praise the hotel for the way its excellent service recovery. Perfect...
US Seizes 747-300 It Says That Iran Illegally Sold To Venezuela
With the help of Argentina, the US is now in custody of an ex-Mahan Air Boeing 747-300 that is says was illegally transferred to a Venezuelan cargo carrier in violation of international sanctions against the Islamic Republic. US Seizes...
Review: Andaz Bali
The Andaz Bali is a luxurious resort in Bali’s Sanur neighborhood with plush accommodations and a very nice breakfast spread. Andaz Bali Review After a night at the Hyatt Regency, I moved next door to the Andaz. The two...
PorterReserve From LAX-YYZ: A Lovely Experience
My Porter E195-E2 flight in “PorterReserve” class from Los Angeles (LAX) to Toronto (YYZ) was truly a great experience, reminding me of what a difference a kind and engaging crew and a high quality menu can make on a...
When Your Flight Attendant Goes “Missing”
While there are polices in place for when your flight attendant fails to show up for a flight, I wonder what happens when all calls and messages go unreturned. Are house calls made? Missing Flight Attendant…What Is The Protocol?...
Passenger Sues Korean Air For Coffee Spill That Left Her “Lame”
A woman is suing Korean Air in New York State court for “grievous” coffee burns to her groin that her lawsuit claims left her permanently disabled. Korean Air Faces Another Hot Coffee Lawsuit…Passenger Says She Is Now Lame And...
Booked: Porter Reserve, WestJet Premium, JetBlue Mint…And A Cruise?!
I’m heading off on a fun trip that will include two new Canadian airlines for me…but the trip is not to Canada. Coming Up: Porter, WestJet, JetBlue…And A Cruise Porter recently launched nonstop service between Los Angeles (LAX) and...
Cheeseburger Always A Safe Bet In United Airlines First Class
If you’re wondering what to order for lunch or dinner on an upcoming flight in United Airlines first class, I do find the cheeseburger a very safe option…it remains quite satisfying. United Airlines Cheeseburger: Still A Safe Bet I...
First Class Passenger Indignant After American Airlines Flight Attendant Glued To Cell Phone Instead Of Serving Passengers
A first class passenger was not happy on a recent AA flight when a flight attendant chose to hang out in the galley on her mobile phone instead of serve passengers. Is it time for American Airlines to ban...
Review: Hyatt Regency Bali
The Hyatt Regency Bali is an aging hotel, but I would argue a hotel that is aging gracefully. Bali is full of luxe properties at excellent prices and so you might be tempted to overlook this one, but I...
No, The Pilot Did Not Steal Your First Class Upgrade…
When I hear folks says that a pilot stole their first class upgrade, I am sympathetic, but I don’t blame the pilot nor would I ever call it stealing. Pilots Don’t “Steal” Upgrades From Frequent Flyers With American Airlines...
Ted Cruz Shields Politicians From Pesky Constituents At US Airports
US Senator Ted Cruz (R – TX) has successfully added language to a Federal Aviation Administration authorization bill that will spare lawmakers from the public at US airports with private screening and security escorts. This is not sound public...
Frontier Airlines Denies Boarding To Passenger, Blaming Her For Not Buying Seat In Advance
A passenger claims Frontier Airlines denied her boarding, with gate agents telling her that she was not guaranteed a seat because she did not pay for a seat assignment in advance. That’s some serious misinformation, not that you can...
Ryanair Apologizes For Banning “Disruptive” Passenger Who Wasn’t Even On Flight
When we think about “no-fly lists” we have to also think about how much humans, companies, and governments are prone to error. In the case of Ryanair, the Irish carrier has apologized for banning a man for being disruptive...
