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Home » Airports » Boycott a City Because of Rude Airport Workers?
AirportsChicago ORDNewsUnited Airlines

Boycott a City Because of Rude Airport Workers?

Matthew Klint Posted onOctober 18, 2009 Leave a Comment

I got a kick out of this letter in the Chicago Tribune today. It seems that Mr. Robichaud was so dismayed at the vendors and non-airline staff during his family’s trip through O’Hare that he has decided to boycott Chicago!

www.chicagotribune.com/news/opinion/chi-1017vplettersbriefs8oct17,0,6942613.story

My wife and I have wanted to visit Chicago for quite some time and had even planned one trip, but due to unforeseen problems we had to cancel. Chicago always interested us and seemed alluring. But after the recent encounters with the people that work at O’Hare International Airport, we have changed our minds about visiting. 

On our way home we had a layover there and eventually got bumped to the next day. The airline staff of United Airlines was very accommodating and extremely nice, but the restaurant workers and general staff of the airport were rude, short and cold. One female traffic control person was so rude my 14-year-old daughter was shocked at how she acted when we asked for directions trying to find the bus to the motel.

Our trip consisted of six airport stops — and only O’Hare disappointed. All the other cities’ airports were great. Maybe we’ll spend our tourism dollars in one of those, but definitely not Chicago!

 –Jeff Robichaud, Algood,  Tenn.

With six airport stops and an overnight bump at ORD, it seems like Mr. Robichaud may be a closet upgrd subscriber. What surprises me about his letter is the praise for United. Poor ‘ol UA does not get a lot of good press in Chicago, so I bet there will be some high-fives when Robin Urbanski, UA’s spokeswoman, sees this on Monday.

I’ve never had trouble with Chicagoans–they’ve always been friendly enough to me. But even if a rent-a-cop yelled at me when I asked for directions, I certainly would not boycott the city because of it! If I boycotted cities due to rude airport personnel, I would have to move away from Los Angeles. And don’t get me started on Russia…

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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