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Home » Reviews » Lounge Reviews » Review: British Airways Galleries Lounge South – London (LHR – T5)
British AirwaysLondon Heathrow LHRLounge Reviews

Review: British Airways Galleries Lounge South – London (LHR – T5)

Matthew Klint Posted onSeptember 2, 2023November 13, 2023 11 Comments

a horse in a room with a model airplane in the background

I never much cared for the British Airways Galleries South Lounge at LHR in the past, but it proved to be an ideal venue to efficiently feed my family ahead of our late evening flight to Switzerland.

British Airways Galleries South Lounge Review (LHR)

Our flight to Basel was not until 8:05 pm and with uncertainty over traffic, we arrived at Heathrow around 6:45 pm. That did not give us a lot of time once we cleared security, but I was determined to get my kids fed since the flight would only offer a light salad onboard and would not arrive until 10:45 pm.

I no longer have oneworld status, but we were booked in business class and thus had access to the lounge, which is open daily from 5:00 am to 10:00 pm (not 24/7, like Google says).

The seating and other amenities I outlined in my original review have not changed, so I will focus on the food. In fact, the food has not changed much either, but we were able to enjoy a satisfying dinner before the flight, which helped to justify spending the extra points for business class.

The QR codes with a la carte ordering are gone: the buffet is back and frankly it too looks quite similar to the way it did before the pandemic (with the curry smells overwhelming all the other dishes and wafting through the lounge).

a group of bowls of food

a buffet table with bowls of food

a group of bowls of food

a group of pots of food

a group of bowls of food on a counter

a table with plates and bowls on it

a plate of cake and a tray of cakes

a row of juice dispensers on a table

But we enjoyed a nice salad with beets and red cabbage, a pot pie, and some carrot ginger soup (the breaded fish was not great at all).

a girl sitting at a table eating food

a plate of salad and soup on a table

a plate of salad on a table

a pie on a plate

a bowl of soup with a spoon

That was it: by the time we had gone through security, walked to the lounge, walked upstairs, and eaten, boarding had begun for our flight.

Augustine, who wants to take a more active role in this blog, has started documenting this travels as well…

a child looking at a horse model in a building

a child holding a tablet up to his head

a child standing in a room with a sign

So is this a leading lounge of the world? No way. But it worked well for my family on this trip.

a sign on a table

My original review, first published on February 19, 2019, is below.


a sign on a wall

British Airways’ Galleries Lounge South in Heathrow Terminal 5 has one thing going for it. It’s certainly better than the gate area…

The Galleries lounge is the “base” lounge reserved for business class passengers or oneworld Sapphire members. Oneworld Emerald members can use the Galleries First lounge one floor below. British Airways Executive Club Silver Members also have access.

It’s easiest to follow the signs to the Galleries Lounge South then take the evaluator up. If you take the escalator, you’ll come to a Mezzanine level and will need to walk past the Elemis Spa and Concorde Room before taking another escalator up to the Galleries Lounge.

a sign with white text and blue background

a horse statue in a building

British Airways Galleries Lounge South Food

Let’s start with chow, since the lounge has plenty of food to keep your stomach full. Just past the entrance is a buffet with hot items like chili, meatballs, pasta, soup, and curry, a salad bar, sandwiches, and sweets.

a group of people in a restaurant

a row of bowls of food

a group of bowls of food

a table with plates and signs

a table with food on it

a table with food and utensils

a table with food on it

I have visited this lounge many times over the years, but never had any food here. It’s not because I think the food is bad, I just have always chosen to eat onboard or came from a flight in which I just ate onboard. So your thoughts in the comments section below on the quality of the food would strengthen this review.

British Airways Galleries Lounge South Drinks

Drinks are free-flowing and self-service. Several bars are positioned around the lounge offering a wide assortment of wines and hard liquor. Maybe I missed it, but I did not see any beer.

a wine cellar with bottles of wine
a group of wine bottles on a shelf

a group of wine bottles in a bucket

a group of bottles in a bucket

a group of wine bottles in a bucket

a group of bottles in a bowl

a room with a wine bar

a bar with bottles of alcohol and drinks

a row of liquor bottles on a shelf

a row of bottles on a shelf

a row of bottles of liquor

a row of bottles on a shelf

Of course soft drinks, juices, and water are available as well. There are also several coffee stations with Union coffee around the lounge. I personally do not find the coffee machines all that great….stick to just “regular” coffee or “espresso” rather than a cappuccino or latte. Trust me…

a counter with drinks on it

a group of juices in a row

a display case with drinks and glasses

a display screen in a restaurant

British Airways Galleries Lounge South Flight Help

If you need help rebooking a flight or perhaps processing an upgrade, there is a service desk just to the left of the where you enter the lounge.

a man standing at a counter in a building

British Airways Galleries Lounge South Restrooms + Showers

Restrooms and showers are available, though expect a wait for the showers. The restrooms are private, which I like, but really feel like you are on a cheap cruise ship. They are also not well-maintained: there was paper towels and toilet paper on the floor when I went in. I did appreciate the Elemis soap.

a bathroom with a sink and toilet

a group of soap dispensers on a wall

British Airways Galleries Lounge South Business Center + Wi-Fi

In the far corner of the lounge is a little business center with computers and workplaces. On the other side of the lounge, closer to the center, is a copy machine / printer that can be accessed over the wi-fi network. Speaking of Wi-Fi, internet worked, albeit at slow (10Mbpsxc up / 2-3 down) speeds.

a man standing in a room with computers

a desk with computers and stools in front of a window

British Airways Galleries Lounge South Crowding

I complained about this lounge in a recent post because it was so crowded. The reason it doesn’t appear quite so crowded in my report is because I spent over an hour waiting for “breaks” in the crowd in order to take my pictures. 

a group of people sitting in chairs in a room

a room with a blue shelf with people sitting in it

people sitting in a lounge area

a group of people sitting at a counter in a room with a glass wall and a man walking

a man sitting on a couch in a room with a television

a couch in a room

a brown leather couch in a room

people sitting in chairs in a room

a group of people sitting at a table

a coffee shop with chairs and a table

people sitting in chairs in a room with a window

a group of chairs in a room with people in the background

a group of people sitting in chairs in a room

people sitting in a lounge area

The fundamental problem of this lounge is the lack of seating with power ports. There is simply no excuse in 2019, when BA’s shorthaul aircraft still lack in-seat power, not to have sufficient power outlets for nearly every guest in the lounge. 

So while at many airports I would just prefer to skip the lounge altogether, the gate areas in Heathrow are even worse. This lounge is better than fighting for power and seating outside the lounge.

a group of people sitting in a large airport terminal

CONCLUSION

I’m not being facetious when I say this lounge is to be avoided, but still represents a refuge over the rest of Terminal 5 at LHR. Overcrowding and lack of power outlets are a huge issue, but like the rest of London, this lounge finds a way to groan on.

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Previous Article Heathrow Express – Too Much For Families?
Next Article British Airways Restores Free Food And Drinks In Economy Class On Two Routes

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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11 Comments

  1. Aztec Reply
    February 19, 2019 at 9:43 am

    The beer (along with soda) is in the small fridge next to the self-pour booze. You can even see the Heineken cans in one of the pictures you took.

  2. Bruce Reply
    February 19, 2019 at 10:36 am

    I’ve always been curious as to the thinking that went into the hot food. Everyone will be getting into a smallish tube with bad ventilation and with lots of other people and spending from a few to 12+ hours. What’s the best thing to feed someone who’s going to do this? Why chili and curry.

    Really? The meeting where that decision was made must have been fascinating.

    • Aztec Reply
      February 19, 2019 at 11:12 am

      Curry is very popular in London. I’ve always been kind of confused about the chili though. Having said that I do remember (from a couple of years ago) that it was quite good.

    • Paolo Reply
      February 20, 2019 at 8:35 am

      Add to that the fact that some of them consume prodigious amounts of food, including these known flatulence-inducing dishes, and we all suffer from “the gluttony of strangers” ( a Tennessee Williams reference, IIRC). It’s a known business class phenomenon.

    • Mr. Marcus Reply
      September 2, 2023 at 12:32 pm

      Anosmiacs of the world unite!

  3. DAWN THOMAS Reply
    March 15, 2019 at 1:22 pm

    My first experience of an airline lounge was with BA at LHR – I now refuse to fly without visiting one even if it’s only First Lounges. It really enhances the whole airport/flight experience. Love it!

  4. D Miller Reply
    July 7, 2019 at 9:24 am

    Agreed! The lounge is atrocious! The food is really questionable; so my advice is to stick to coffee and biscuits!
    I found an empty chair and I asked myself if my dog would sit there! It was really so shocking that I took a photo instead. BA has lost it; I feel sorry for the workers as they are constantly having to work hard to keep the place clean. Its about time their Club Class passengers are treated with some good old British customer care before we forget what that is!

  5. Kenny Reply
    September 26, 2019 at 8:36 am

    I’m not convinced that D Miller has actually been in the T5 lounges at LHR. It is the coffee that is questionable – the food is good and plentiful. Yes it can resemble a chimps tea party after a few hours but that’s down to the people using the lounge and not BA! The T5 lounges are large, spacious, well stocked and relaxing.
    I see that taking a pot shot at London is what makes for a “unique writing perspective”. Just remember Matthew that while you may have a long list of credits to your name, it doesn’t mean that whatever you write is automatically gospel! The reason why BA lounges at T5 are so busy is because they are so good – people arrive for their flights early so that they can enjoy the good food and drink.
    Regrettably you both have fallen into the classic trap of it being fashionable to knock BA. I will be travelling from T5 to Japan this coming Sunday afternoon – we will get to the T5 lounge for a late breakfast 🙂

  6. Justin Reply
    October 21, 2019 at 4:09 pm

    T5 Lounge is perfectly fine. It was busy when I went but there were plenty of seating choices and I liked the sofa areas. F&B is quite decent. I’d even say it has advantages over the UA Red Carpet Lounge in T2, which has a high standard. Nice perk for AS MVP Gold when flying BA.

  7. Vinod Reply
    September 2, 2023 at 11:53 am

    We always have mixed feelings about our regular transits through LHR T5.

    Excited to be in London/passing through London but at the same feeling bad for our younger one who deals with air sickness constantly. Especially after getting off longhauls.

    To avoid the crowds, we like to use the Galleries lounge in Concourse B (T5).

  8. Paul Reply
    September 3, 2023 at 1:20 am

    The report sums up everything I feel about the lounge
    1. Food is terrible
    2. Toilets always dirty and feel cheap
    3. Always overcrowded and all seating is uncomfortable and usually not possible to work from due to the high sides
    4. No power ports next to many seats

    The only thing different for me is that during my last 3 visits twice I have watched mice running underneath the seats . It was reported both times to little interest.

    It’s grin and needs sorting out.

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