A shoutout is due to the crew onboard my British Airways flight from Madrid to London, who really went above and beyond to stay with us after our arrival into Heathrow when our baby carriage was delayed.
Lovely Crew On Our British Airways Flight Kept Us Company On Jetbridge
We gate-checked my daughter’s stroller (or pram, which is one of my favorite British-English words) ahead of our flight from Madrid to London, with instructions to collect it on the jetbridge upon our arrival into London Heathrow.
We were sitting in the first row of business class, so were first off the flight, but by the time the last row has cleared off the plane, walked up the jet bridge, and out into the terminal, we were still waiting for the stroller.
The crew appeared, both flights attendants and the two pilots. Rather than just walk by us, they stopped and were shocked that we were still waiting for the carriage.
The captain took it upon himself to go down and try to find out what was going on. Meanwhile, the rest of the crew (all of them) stayed and chatted with us.
I couldn’t believe it…what a kind gesture. Not to denigrate the many wonderful flight attendants in the USA, but I just cannot imagine something similar happening here. And frankly, after all the labor drama at BA during the pandemic, I was surprised it happened here.
But what a lovely gesture. A member of ground staff was present, so I don’t think they stayed for security reasons.
The captain returned and said it would just be a few more minutes.
Even so, everyone waited until the pram finally arrived, then bid us all a cheerful goodbye.
You could say that the delayed delivery of the stroller reflected poorly on British Airways–and it it did–but the real story here is the kindness of the crew. I was frankly flabbergasted that the crew was so kind, since they were not being paid for their time. But that small act of kindness makes me more loyal to British Airways than ever.