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Category Archives: aeroplan

aeroplanAward BookingsFirst ClassSWISS

Let’s Help Aeroplan Take the Moral High Ground (RE: SWISS First Class Awards)

Matthew Klint Posted onDecember 2, 2017December 2, 2017 21 Comments
Aeroplan Honor Swiss First Class

Yesterday, after learning that my SWISS First Class tickets from Zurich to Los Angeles had been cancelled, I quickly issued a legal threat. My point was not to be unnecessarily combative, but to underscore the seriousness of this matter and...

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aeroplanLaw In TravelSWISS

Dear Aeroplan, If You Cancel My SWISS First Class Tickets, I Will Sue You

Matthew Klint Posted onDecember 1, 2017December 7, 2017 123 Comments
Aeroplan Lawsuit

I hope you felt the excitement in my two posts yesterday and post earlier today about flying with my family in SWISS First Class. I was truly ecstatic. So you can imagine how I felt when One Mile at...

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aeroplanAward TravelSWISS

Hurry! Aeroplan Allowing SWISS First Class Bookings!

Matthew Klint Posted onNovember 30, 2017December 21, 2017 23 Comments
SWISS First Class Aeroplan

Several years ago, SWISS stopped releasing first class awards to partners on a regular basis, generally reserving that award space only for elite members of its own Miles & More loyalty program. But sometimes the door is temporarily opened…and...

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aeroplanTurkeyTurkish Airlines

Aeroplan Change Fee: Unethical or Fair?

Matthew Klint Posted onNovember 16, 2017November 16, 2017 21 Comments

Aeroplan charged me a change fee that I believe was unconscionable. I am heading to Germany for Christmas this year with my family. We booked tickets via Aeroplan on Turkish Airlines months before the diplomatic spat that has effectively...

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aeroplancathay pacific

How to Redeem Aeroplan Miles on Cathay Pacific

Matthew Klint Posted onNovember 6, 2017 1 Comment
cathay Pacific Aeroplan Redemption

Did you know that you can use your Aeroplan points for redemption on Cathay Pacific and Cathay Dragon? You can even mix and match Cathay Pacific flights with Star Alliance carriers. But don’t think you’ll be redeeming 75K Aeroplan...

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aeroplan

It’s a Miracle! Aeroplan Hold Times Plummet

Matthew Klint Posted onAugust 16, 2017August 16, 2017 5 Comments

Aeroplan is finally wising up to something: providing poor customer service is no way to run a premier loyalty problem. While it may be too late, I’m pleased to report I have not encountered a hold for more than...

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aeroplan

How Aeroplan’s Latest Website Upgrade Could Save you Hours on Hold

Matthew Klint Posted onJune 20, 2017June 19, 2017 2 Comments
Aeroplan Partner Record Locators

It’s just a small change on the Aeroplan website, but a huge one. You can now check partner record locators online. Here’s why this may save you hours on the phone. Reaching Aeroplan sometimes feels like trying to find...

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aeroplan

Why is Aeroplan Website Blocking Non-US/Canada Awards? My Theory

Matthew Klint Posted onMay 27, 2017May 27, 2017 5 Comments
Aeroplan Blocking Online Awards

UPDATE: The problem is fixed…for now. Aeroplan is blocking all online award redemptions of itineraries that do not touch the USA or Canada. Earlier this month I wrote The Worst Aeroplan Redemption I’ve Ever Made, a last-minute Frankfurt to Vienna...

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aeroplanAir Canada

Air Canada Dumps Aeroplan: Let’s Not Celebrate Yet

Matthew Klint Posted onMay 11, 2017May 11, 2017 7 Comments
Air Canada New Loyalty Program

Effective June 30, 2020, Aeroplan will no longer be the loyalty program for Air Canada. Negotiations between Aeroplan’s parent company Aimia and Air Canada have stalled, prompting Air Canada’s decision to go it alone. As Air Canada’s financial situation has...

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aeroplanAustrian AirlinesAward Bookings

The Worst Aeroplan Redemption I’ve Ever Made

Matthew Klint Posted onMay 7, 2017May 7, 2017 14 Comments
Worst Aeroplan Redemption

Rule #1 of using miles and points: be pragmatic. Sometimes a redemption appears horrible on paper but still makes great sense. I’m in Vienna, Austria for the weekend and the trip came about at the last possible moment. I was in...

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aeroplan

Aeroplan “Tech” Issues: Coincidental or Deliberate?

Matthew Klint Posted onMay 2, 2017May 2, 2017 13 Comments
Aeroplan Tech Problems

Aeroplan, the spun-off loyalty program of Air Canada, is slowly whittling down the number of Star Alliance carriers you can redeem miles on. I believe it is fair to ask whether there is something nefarious going on. At present,...

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aeroplanAir CanadaAward TravelIceland

Star Alliance Iceland Stopover Now Much Easier

Matthew Klint Posted onFebruary 3, 2017February 3, 2017 9 Comments
Star Alliance Iceland

Iceland fascinates me. Not only does it contain immense natural beauty, it offers Northern Lights in the winter and midnight sun in the summer. I’ve been before and had a great time — now I want to take the family....

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aeroplanAward Travel

The Best Time to Call Aeroplan?

Matthew Klint Posted onDecember 21, 2016December 21, 2016 8 Comments
Aeroplan

Aeroplan hold times have historically been so horrible that even Aeroplan admitted it in a recent ad campaign— The only problem? Wait times are almost as bad as before. Aeroplan states– Truthfully, while this may have happened in the past,...

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aeroplan

My Plan for Fixing Aeroplan

Matthew Klint Posted onJune 15, 2016December 5, 2016 2 Comments

I was going to title this post “An Indictment Against Aeroplan” but I don’t think anyone wants to read another list of gripes about Aeroplan’s shortcomings. So Aeroplan, consider this my free consultation for how you can bring yourselves...

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aeroplan

Aeroplan Closes All Overseas Call Centers

Matthew Klint Posted onJune 11, 2016December 5, 2016 Leave a Comment

Aeroplan, the spun-off loyalty program for Air Canada, has a Canadian call center with limited operating hours — you can reach Aeroplan between 7am and 12am ET, seven days per week. Beyond those hours, traditionally Aeroplan had offered offshore...

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aeroplanAward Bookings

Final Hours to Book Aeroplan Awards Before Next Devaluation

Matthew Klint Posted onDecember 15, 2015December 5, 2016 Leave a Comment

With five hours left before closing time at midnight ET, this is your last chance to take advantage of the current Aeroplan redemption chart before new rates kick in tomorrow. If you’re going to Europe in the next year...

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aeroplanAward TravelNews

The Bright Side of the Aeroplan Devaluation

Matthew Klint Posted onSeptember 26, 2015December 5, 2016 Leave a Comment

Aeroplan announced changes to its award chart today, effective 15 December 2015. The bad news is that the amazing prices to Europe in business and first class will go up, a tad. The good news is that this round...

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aeroplanAward Bookings

Bad News for Aeroplan with Stricter Routing Rules

Matthew Klint Posted onOctober 29, 2014December 5, 2016 1 Comment

The news just keeps getting worse for Aeroplan members. Lucky wrote a post entitled Aeroplan Improving Routing Rules — No More MPM! a couple days ago and my heart sank immediately when reading it — I knew the news could...

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aeroplanAward TravelUnited Airlines

LOT Polish Airlines Award Space Bookable on united.com

Matthew Klint Posted onOctober 20, 2014December 6, 2016 Leave a Comment

LOT Polish Airlines is back after a long hiatus on united.com. The Polish flag carrier operates a fleet of 787s to North American gateways including Chicago, New York JFK, and Toronto and award space in both business and economy...

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aeroplanANAAward BookingsStar AllianceTipsUnited Airlines

The ANA Award Search Tool is Great, but not Perfect

Matthew Klint Posted onJanuary 23, 2014December 9, 2016 4 Comments

Even if it can be a bit cumbersome to use, I have found ANA’s award search tool to be the single most accurate source of Star Alliance award availability for several years. Singapore Airlines space has been problematic–ANA automatically...

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