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Category Archives: aeroplan

aeroplanAward BookingsLOTStar Alliance

Aeroplan Still Can’t Book LOT Polish Awards

Matthew Klint Posted onMarch 7, 2018March 8, 2018 5 Comments

While Aeroplan has solved its hold time issues, it remains uniquely unable to book a handful of Star Alliance partner airlines. Add LOT Polish to that list. Last December, Dominik from Traveling the World wrote about the issue. Sadly, three months have...

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aeroplanAir Canada

The Paradox of Aeroplan’s Survivalist Mentality

Matthew Klint Posted onFebruary 24, 2018February 24, 2018 3 Comments
Aeroplan Tech Problems

Aeroplan will lose its largest partner, Air Canada, in 2020. While the program may continue to survive in some form, many predict parent-company Aimia is already preparing for the worst. As in au revoir. From what I hear, the decision...

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aeroplanSWISS

Aeroplan Sent Me a Certified Letter…

Matthew Klint Posted onFebruary 1, 2018February 1, 2018 22 Comments

After traveling in Europe for nearly two weeks, I returned home to find a certified letter from Aeroplan delivered by FedEx. Here’s the unedited letter, concerning my cancelled first class tickets on SWISS: Dear Mr. Klint: Thank you for...

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aeroplanAward Bookings

Why You Encounter Errors on Aeroplan Website

Matthew Klint Posted onJanuary 30, 2018January 30, 2018 8 Comments

Have you ever wondered what is going on when you encounter an error when trying to book an award using your Aeroplan miles? In almost all cases, the culprit is two words: married segments. I’ve outlined before, in great...

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aeroplanLaw In TravelSWISS

Update: SWISS Sends Second, Nasty Letter Blaming Bloggers

Matthew Klint Posted onJanuary 29, 2018January 29, 2018 43 Comments

My ongoing battle over cancelled first class tickets on SWISS is a two-front war: one with with SWISS and the U.S. Department of Transportation, the second with Aeroplan. In the case of SWISS, recall that I filed a DOT...

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aeroplanLaw In TravelSWISS

Update from Aimia (Aeroplan) RE: My Demand Letter

Matthew Klint Posted onJanuary 3, 2018January 3, 2018 6 Comments
Aimia Demand Letter

Literally minutes after posting yesterday about purchasing SWISS First Class tickets, I received an email from the legal department of Aimia, parent company of Aeroplan. I do not believe that post and this response are at all related. I’ve spoken...

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aeroplanFirst ClassLaw In TravelSWISS

I’m Booked in SWISS First Class, Zurich to Los Angeles…

Matthew Klint Posted onJanuary 2, 2018January 2, 2018 88 Comments
SWISS First Class Aeroplan

Sometimes, you have to put your money where your mouth is. In what seems like so long ago, I promised: But mark my words: my family will fly in SWISS First together to end our holiday trip to Germany....

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aeroplanAir FranceSWISSUnited AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: December 24, 2017

Matthew Klint Posted onDecember 24, 2017December 24, 2017 1 Comment

It’s Christmas Eve and I hope, like me, you are spending it with family friends. I’m on “vacation” in Germany for awhile, but there is never really any true vacation in the world of blogging and Award Expert. Posts...

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aeroplanSWISS

Here’s My Response to SWISS and the DOT

Matthew Klint Posted onDecember 21, 2017December 21, 2017 36 Comments

After receiving a disingenuous and dishonest response from SWISS earlier today over my DOT complaint, I’ve now composed a response that I hope will be addressed line-by-line. I won’t hold my breath… > Read More: Disingenuous, Dishonest Response from SWISS...

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aeroplanSWISS

Disingenuous, Dishonest Response from SWISS Over DOT Complaint

Matthew Klint Posted onDecember 21, 2017 40 Comments
SWISS DOT Response

I had a nice day outside with my family and just returned home to find a response from SWISS to my DOT complaint. While not wholly unexpected, its arrogant tone and outright fabrication of facts is deplorable. Here’s the...

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aeroplanAir CanadaLaw In TravelSWISS

My Demand Letter to Aeroplan

Matthew Klint Posted onDecember 20, 2017December 20, 2017 46 Comments
Aeroplan Demand Letter

In the interest of transparency, I’m keeping you updated on what/how I communicate with Aeroplan concerning the SWISS First Class award controversy. Having been thus far unable to resolve this in a manner that suits me, I just mailed...

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aeroplanLaw In TravelSWISSUnited Airlines

Did Anyone Lose Their SWISS First Class Reservation with United?

Matthew Klint Posted onDecember 15, 2017December 15, 2017 20 Comments
SWISS First Class United Miles

As I prepare my legal case against Aeroplan, I have a question to anyone who recently booked SWISS First Class award space via United: is your reservation still intact? I’m trying to draw to sufficient data points to weigh...

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aeroplanSWISS

Aeroplan Called Me…

Matthew Klint Posted onDecember 13, 2017December 13, 2017 33 Comments

The SWISS First Class award saga may now be in the trench warfare stage. Last week, I received an updated itinerary from Aeroplan without any other notice or explanation. Yesterday, I received a phone call from Aeroplan. > Read...

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aeroplanNew York JFKSWISSUnited AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: December 10, 2017

Matthew Klint Posted onDecember 10, 2017 Leave a Comment
1K Status Value

I’m back in LA after a whirlwind trip to New York and Frankfurt. I’ll have more details on that trip tomorrow, including a dismaying incident at JFK. My focus over the last week has been on the SWISS First...

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aeroplanAir Canada

Aeroplan Rebooks Me on Air Canada…Without Notice

Matthew Klint Posted onDecember 8, 2017December 8, 2017 38 Comments

Yesterday evening I received an email from Aeroplan. It was a new e-ticket receipt. My nonstop flight in SWISS First Class had suddenly become two Air Canada flights in business class with an overnight connection in Toronto. If you’re...

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aeroplanAir CanadaAward BookingsLaw In TravelSWISS

Aeroplan Plan of Attack: DOT First, Lawsuit Later

Matthew Klint Posted onDecember 7, 2017December 7, 2017 48 Comments
Aeroplan Attack Plan

Aeroplan apparently won’t honor the SWISS First Class award tickets issued last week. I say apparently because Aeroplan still hasn’t contacted me directly concerning my ticket and the reservation still shows intact if I login to my Aeroplan account....

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aeroplan

Deconstructing Aeroplan’s Disingenuous Statement

Matthew Klint Posted onDecember 7, 2017 11 Comments
Aeroplan Tech Problems

Aeroplan has passed off blame on SWISS for the cancellation of hundreds of first class award tickets, including my own. Let’s unpack Aeroplan’s latest public statement. A small number of first class bookings were made using Aeroplan miles on SWISS;...

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aeroplanAir CanadaAward BookingsFirst ClassSWISS

Aeroplan: We Won’t Honor SWISS First Class Award Tickets

Matthew Klint Posted onDecember 6, 2017 29 Comments
Aeroplan Honor Swiss First Class

Just 11 minutes after publishing a cautiously optimistic post on the Aeroplan/SWISS First Class award issue, the other shoe dropped…Aeroplan is throwing in the towel. Here’s the update from Aeroplan– A small number of first class bookings were made...

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aeroplanAir CanadaAward BookingsSWISS

SWISS First Class Update: No News is Good News?

Matthew Klint Posted onDecember 6, 2017December 6, 2017 10 Comments
SWISS first class award cancellation

I’ve received over 50 emails the last two days asking for an update on the Aeroplan/SWISS First Class issue. Thus far, I’ve only been advised to be patient. At this point, we know that SWISS is the culprit for...

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aeroplanFirst ClassSWISS

Aeroplan Issues Statement on Cancelled SWISS First Class Awards

Matthew Klint Posted onDecember 2, 2017December 2, 2017 38 Comments
Aeroplan Statement SWISS First Class

Last post of the day on this, but Aeroplan sent me a statement concerning the cancelled SWISS First Class award bookings and I want to share it with you. I can assure you that we are not pleased with...

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