Small customer service gestures go a long way toward making delays bearable and building loyalty. I want to pay tribute today to a classy captain on American Airlines who turned an annoying delay into a lovely case study in...
American Airlines A321 Infested With Moths…

An American Airlines flight was delayed and passengers were asked to exit the aircraft…because of a moth infestation onboard. Moth Infestation Onboard American Airlines A321 Upon boarding an American Airlines Airbus A321 aircraft on May 20, 2023, passengers discovered...
Will Northeast Alliance Survive On Appeal?

Yesterday, a judge nullified the Northeast Alliance between JetBlue and American Airlines, ordering that it be disbanded within 30 days. Let’s unpack the legal reasoning behind the decision and whether the Northeast Alliance is likely to survive on appeal....
American Airlines Flight Attendant Accuses Dad Of Trafficking His Teenage Daughter

An American Airlines flight attendant suspected a father traveling with his teenage daughter was engaged in human trafficking, creating an unsavory situation when the flight landed in Charlotte. Dad Traveling With 13-Year-Old Daughter Suspected Of Trafficking Her By American...
American Airlines First Class Passenger So Angry Over Meal Choices He Pins Flight Attendant To Cockpit Door

A first class passenger on American Airlines became so upset over the service levels and meal choices on his flight to Miami that he repeatedly demanded to speak to the captain then attacked two flight attendants when told to...
American Airlines Restricts Changes On Partner Award Tickets

Multiple reports have surfaced that American Airlines no longer lets you add or modify AA segments on an itinerary with a partner award, which represents a silent but substantial devaluation of the AAdvantage program. Bad News: American Airlines Restricts...
American Airlines ConciergeKey Requires A Million Loyalty Points

Some former members of the coveted American Airlines Concierge Key ultra-elite status level were offer a new tiered challenge structure: Earn a total of one million Loyalty Points to regain Concierge Key status. If you are considering booking travel or signing...
American Airlines Forced Woman To Check Her Sewing Machine, Then Butchered it

79-year-old Joyce Rowland knew it was not a good idea when American Airlines grabbed her sewing machine at the gate, but when she pushed back, she was overruled. Not surprisingly, when she landed four hours later she found her...
Lawsuit Claims American Airlines Flight Attendant Locked “Terrorist” Mother And Baby In Lavatory

An explosive lawsuit against American Airlines has been filed in New York, with a woman claiming a flight attendant locked her and her three-year-old son in a first class lavatory and then insinuated they were terrorists. Lawsuit: American Airlines...
Review: Greenwich Lounge New York (JFK) – Business Class + Oneworld Sapphire Lounge

The Greenwich Lounge in Terminal 8 at New York JFK is a shared American Airlines – British Airways facilities that combines the real estate of the old Flagship Lounge, Flagship First dining facility, and Admirals Club to create a...
American Airlines Teams Up With Union To Punish Senior Flight Attendants Who Sell Trips

An interesting labor dynamic has emerged at American Airlines, with the airline and the labor union representing flight attendants teaming up to identify and fire senior “cartel” flight attendants who sell “their trips” to junior flight attendants in blatant...
Review: Chelsea Lounge New York (JFK) – First Class Lounge For American Airlines + British Airways

An evening departure to Los Angeles gave me all day to lounge hop in Terminal 8 at New York. This review covers the Chelsea Lounge, which is the flagship first class lounge for American Airlines and British Airways at...
Shirtless José Suffers Meltdown When He Can’t Get Window Seat On American Airlines Flight To Florida

Shoeless Joe, meet Shirtless José. One passenger suffered a meltdown when told that no window seats were available on his American Airlines flight to Florida. Man Suffers Meltdown On Florida-Bound American Airlines Flight When Denied Window Seat The incident...
American Airlines Turns Loyalty Upside Down

American Airlines has eliminated its award chart and gone dynamic (sort of) removing any remaining veil surrounding its loyalty program and the airline’s ambitions. If you are considering booking travel or signing up for a new credit card please click here. Both...
Crazy: American Airlines Passenger Kicked Off For Putting Bag In Wrong Overhead Bin?

If a man really was kicked off a flight for “accidentally” using the wrong overhead bin space, I hope the flight attendant who works for American Airlines loses his job and is forever banished from the industry. Claim: Man...
American Airlines First Class Passenger Dragged Off Plane After Demanding Pre-Departure Beverage

David Dao 2.0? An American Airlines first class passenger was purportedly dragged off a flight after becoming irate when flight attendants refused his demand for a pre-departure beverage. Who is at fault here? First Class Passenger On American Airlines...
American Airlines Flight Attendants Decry “Unlawful” Attendance Policy

Flight attendants at American Airlines based in New York are vowing to push back against what they call an “erratic and irresponsible” attendance policy they contend violates state law. After a recent victory for flight attendants in California, there...
“Petty” Flight Attendants Quarrel Over Upgrade, Refuse To Work With One Another

Two flight attendants argued loudly in front of passengers over an upgrade then refused to work with one another on a SkyWest-operated flight for American Eagle, prompting an extended flight delay. What a glaring display of unprofessionalism! Flight Attendants...
“My Status Is Higher Than His!” (American Airlines Passenger Tries To Get NFL Star Kicked Off For Being “Sick”)

An American Airlines passenger pulled the elite status card in trying to get his seatmate thrown off the flight for being “sick,” but his seatmate happened to be former NFL star Desmond Howard, with a huge social media following....
PGA Pro Golfer Flies Economy Class On American Airlines After Million Dollar Victory

I’ve given up trying to draw any sort of correlation between wealth and the cabin in which one flies on an airplane. Even so, I do find it interesting that PGA pro golfer Tom Hoge won $1.4 million over the...