A scary story from an American Airlines flight attendant, who claims a woman tried to run her off the road after noticing she was wearing a flight attendant uniform. But one thing strikes me as odd about a pair...
The Prolific Gemma Flint At American Airlines…
Gemma Flint is quite a legend at American Airlines. No other customer service agent has been able to respond to as many passenger complaints as she has. And she works around the clock too. But as One Mile At...
American Airlines Pilot Contract In “Jeopardy” After United Airlines Pilots Negotiate Sweeter Deal
Ahead of an imminent vote on a new four-year contract, the union representing pilots at American Airlines is now saying the deal is in “jeopardy” after United pilots negotiated a sweeter contract for themselves. Pilot Union Says New American...
American Airlines Flight Attendants Want Up To $92/Hour, Plan Strike Vote
With pilots at “Big Three” set to ratify lucrative new contracts, now flight attendants are seeking massive pay raise…to the tune of up to $92 per hour on American Airlines plus a bevy of other bonuses. In the days...
American Airlines Agent Slips Free First Class Upgrade To Popular Pastor
The idea that one hand washes the other is about as old as time itself, but usually this is not something that you choose to broadcast so publicly. When an American Airlines ticketing agent recognized a pastor heading to...
Sweet Spot No More: Rocketmiles And American Airlines Split
Rocketmiles was a sweet spot for those looking to quickly accumulate American Airlines Loyalty Points and status; there’s been a change in their relationship. If you are considering booking travel or signing up for a new credit card please click here. Both...
American Airlines Flight Attendant Chides Woman For Breastfeeding On Airplane
An American Airlines flight attendant asked a woman to cover up while breastfeeding on a fight because “there were men and children around,” after a passenger complained. How should we think about this particular incident and about breastfeeding on...
American Airlines Interrogates Teenager In “Security Room” For Suspicious Ticket, Then Bans Him
American Airlines takes throw-away (also called hidden city) ticketing very seriously. So serious, in fact, that American Airlines purportedly forced a teenager traveling solo into a “security room” and proceeded to interrogate him over what it believed was his...
Schmuck Smugly Shoves His Way Off American Airlines Flight While Claiming, “I Make The Rules As I Go!”
I can empathize with the desire to get off an aircraft when the flight lands: it is a desire I share. But there are protocols in place for doing so, particularly that you wait your turn to step off....
Carrot Top Provides Eyewitness Account Of Woman Who Had Meltdown Over “Ghost” On American Airlines
Comedian Carrot Top was onboard the American Airlines flight in which a woman had a meltdown over an imaginary passenger onboard. He’s now given us a bit more insight into what led to the breakdown in the first place....
Is American Airlines Doing JetBlue’s Bidding In Northeast Alliance Appeal?
JetBlue will not appeal a judge’s decision to disband the Northeast Alliance, but American Airlines is. Is AA simply doing the bidding of JetBlue when it comes to an appeal in an effort to better position JetBlue to acquire...
American Airlines Passenger Has Meltdown Over “Imaginary” Passenger
A woman demanded to get off an American Airlines flight for fear of…an imaginary passenger? Meltdown On American Airlines: Woman Freaks Out Over “Imaginary” Passenger I’m trying to make sense of the video below, which has gone viral with...
American Airlines A321 Captain Greets Passengers Wearing Tefillin
Too often we hear ugly stories about discrimination or alleged discrimination on the basis of race or religion onboard an airplane. Today, we share a story on American Airlines that could have turned out bad, but ultimately turned out...
Latina Passenger Claims American Airlines Gave White Family A Hotel Voucher But Not Her
Never assume racism is the root cause of poor airline customer service when a bad agent or a rude passenger may be the far more likely culprit. Woman Claims American Airlines Gave Hotel Vouchers To White Passengers But Not...
Absurd: American Airlines Uses Unwritten “Photo Policy” To Kick Man Off Flight
Even if we assume the worst about the man who was thrown off an American Airlines flight, I find it very hard for American Airlines to justify removing him on the basis of an alleged photo policy that is...
American Airlines Will Offer All Elite Members Complimentary Upgrades On Award Tickets
American Airlines will offer space-available complimentary upgrades on “domestic” award tickets to all elite members, not just AAdvantage Executive Platinum members, starting on June 9, 2023. Currently, only Executive Platinum and Concierge Key members of the American Airlines AAdvantage...
Analysis: Pilot Lawsuit Against American Airlines For “Leftist” Pension Plan
An American Airlines pilot in Texas has sued his employer for what his complaint calls a “leftist” pension plan that favors progressive values over financial growth. Let’s break down this lawsuit and see if it has any merit. American...
The Dismal State Of American Airlines Flagship First Class
I recently had the chance to experience “Flagship First Class” onboard the Airbus A321, perhaps for the last time, on American Airlines. The experience reminded me of why American Airlines plans to eliminate its first class service. There are...
The Classy American Airlines Captain
Small customer service gestures go a long way toward making delays bearable and building loyalty. I want to pay tribute today to a classy captain on American Airlines who turned an annoying delay into a lovely case study in...
American Airlines A321 Infested With Moths…
An American Airlines flight was delayed and passengers were asked to exit the aircraft…because of a moth infestation onboard. Moth Infestation Onboard American Airlines A321 Upon boarding an American Airlines Airbus A321 aircraft on May 20, 2023, passengers discovered...
