I remain deeply unsatisfied with the indifference US Airways has shown to booking Lufthansa award space I wrote about last week, but US Airways miles remain highly valuable, particularly when compared to partner Star Alliance carriers. For that reason,...
Diagnosing a Problem: Booking Lufthansa Award Space with US Airways Dividend Miles
14 NOV 13 UPDATE: Leaked US Airways Memo: Agents Forbidden to Manually Request Award Space US Airways has not left Star Alliance yet, but if you are trying to book a Lufthansa award next year it might as well have....
Royal Jordanian Award Space Now Bookable on AA.com
American Airlines has added Royal Jordanian to the growing list of carriers that you can now redeem AAdvantage miles for online. RJ is a oneworld partner based in Amman that serves Chicago, Detroit, New York, and Montreal in North...
Higher Costs + No More Holds = Delta Further Devalues Skymiles Program
Delta Air Lines has announced an “enhancement” to their Skymiles award chart, raising the price of saver business class redemptions up to 25% in some markets. Citing abuse, the carrier also announced an end to the ability to hold award reservations...
Cathay Pacific Announces New Service to Newark Beginning on March 2, 2014
Cathay Pacific teased us on Facebook and Twitter last week with the image above, stating that it would announce new service to either Boston, Seattle, Miami, or Newark this week. Newark is the winner and the new flight is already...
Cathay Pacific First Class Cabin Refresh
Only a few weeks after Singapore Airlines announced their new first, business and economy class designs, Cathay Pacific is following suit. Today they announced their anticipated refresh of their first class seat. While the new seat isn’t a big...
Air France-KLM Flying Blue Promo Awards: 50% Off Business Class through August
I’ve griped about the inept call center and arcane policies of Flying Blue, the loyalty program of Air France-KLM, but I’ve been booking a lot of clients on Air France and KLM flights this month and want to make...
EVA Award Space Returns to united.com
After a number of technical glitches forced United to suspend the ability to book EVA award space online, United promised the fix would be quick. Just one week later, EVA award space has resurfaced on united.com. I am very anxious...
Aeromar Award Space Now Bookable with MileagePlus at united.com
Transportes Aeromar, a Mexico City-based carrier that serves various cities in Mexico as well as McAllen, Texas, formed a partnership with Continental Airlines in 2010 and uses MileagePlus as its loyalty program. With about 100 flights a day within...
More Hilarity from US Airways: "I love a man who knows what he wants"
Readers: if you are getting bored of posts like this, just leave a comment below, but I cannot get enough of the US Airways call center when it comes to booking a complex international award tickets. Here’s how my...
Alitalia MilleMiglia Partner Redemptions: A Cautionary Tale
Alitalia’s MilleMiglia loyalty program has some gems on its award chart and is an oft-overlooked American Express transfer partner. Highlights include: North America-Southern South America 75,000 miles roundtrip in business class North America-North Asia 90,000 miles roundtrip in business class North...
Book One-Way Award Travel on American Airlines with Alaska Mileage Plan
Lucky reports that one-way travel at half the round-trip price is now available online for Alaska Airlines Mileage Plan members. Rumors of this change in policy begin swirling last month but have not been confirmed up until this point...
More Sleaze by Air France-KLM Flying Blue
Sleazy ˈslē-zē also ˈslā- (adjective): carelessly made of inferior materials; marked by low character or quality. I do not use the term “sleazy” lightly, but I can think of no adjective more apt for the Air France-KLM Flying Blue loyalty program. I’ve bemoaned the...
Reaching the Same Telephone Agent Two Times in a Row
While on the phone with US Airways today completing an award reservation, the call got cut off. I redialed and was elated to be connected to the same agent I had just been speaking with a moment earlier. She...
Air France/KLM Flying Blue Lives in the Stone Age
Somewhere between the Stone Age and the Twilight Zone sits the Air France Flying Blue North American call center. Ontario, Canada? Please…It pains me to even recall this story, but it will be instructive. Here’s the quick summary—don’t ever...
No More Holds on United Airlines Revenue Fares
Since the merger, United Airlines has offered a handy little trick for holding revenue tickets that has finally vanished. I’m frankly surprised it took so long to remove it, but I will sure miss it. United actually had two tricks–a...
"Don’t Tell Me How to Do My Job!"
Every airline call center is unique in its own way. US Airways’ agents are geographically ignorant. Delta agents have great trouble searching for partner award space. You can always tell whether you are speaking to an ex-Continental agent or...
Adding an Infant Ticket to a Virgin Australia Delta SkyMiles Award
Now that I have lost most of you with such a boring title, let me tell you a little about my day. Days actually. It has taken two weeks to get an infant ticket issued for a client and...
My Upgrade to "Business Class" on Singapore Airlines
I know many of you recently took advantage of the temporary glut of Singapore Airlines business and first class award space available to destinations around the world. From the dining room of my B&B in Dingle, Ireland I did...
Best Strategies for Burning Your bmi Diamond Club Miles
With bmi poised to leave Star Alliance next week, those sitting on a mountain of Diamond Club miles would be wise to burn as many possible before 18 April. Even if British Airways transfers Diamond Club miles into Executive...
