In an op-ed penned for the Mail on Sunday, British Airways’ CEO Alex Cruz defends the heavy-handed tactics his airline has used against staff. His point is to cast British Airways as the true victim. But his crocodile tears...
British Airways Called “National Disgrace” In Bipartisan Smackdown From Parliament
A powerful committee in Parliament has called the way British Airways treats its employees a “national disgrace.” The Transport Select Committee, a House of Commons committee tasked with overseeing administration and policy for the Department of Transport, condemned British...
Catering Changes At British Airways
British Airways has unveiled catering changes in all classes it views as an interim solution to promote social distancing onboard. First Class will see the most dramatic cutbacks, though mostly in presentation. Importantly, all food served will be served...
Dear British Airways, Can I Buy This Lamp In The Concorde Room?
British Airways is selling artwork from its lounges in London to raise money. Who knew that BA had millions of dollars hanging on its walls? In a bid to raise cash, British Airways is preparing to sell artwork from...
British Airways Seeks Vengeance Against Pilots
Oh British Airways, you sure do know how to attract attention for all the wrong reasons. British Airways is now telling pilots that it will fire them all if they cannot quickly reach a new wage reduction agreement. 1,255....
Will UK Confiscate Heathrow Slots From British Airways?
When a Tory MP talks about revoking Heathrow slots from British Airways, you know the tide may be turning… British Airways has embarked upon a campaign it argues is necessary to save itself. Employees have been warned that if...
Why British Airways Cabin Staff Are So Afraid
Last week, I wrote about a plan from British Airways to fire all flight attendants and re-hire many at drastically reduced wages. While British Airways continues to deny this is the plan, cabin staff fears were not unfounded. What...
British Airways Prepares To Fire All Flight Attendants In Scheme To Slash Wages
British Airways is reportedly preparing to fire all its flight attendants, then rehire up to 75% of them at dramatically reduced pay. A note shared by flight attendant Hannah Chapman on Facebook details British Airways’ intentions: “On 15th June,...
British Airways: Beautiful Platitudes But No Status Extensions
I just received a rather beautiful and paradoxically sad yet uplifting email from British Airways. But it is heavy on fluff and light on details. Here’s the letter: Dear Mr. Klint, For only the second time in our 100-year...
British Airways Suspends All Service To London Gatwick
London Gatwick was poised to grow in 2020. Then COVID-19 hit. EasyJet suspended all flights and now British Airways has followed. With the United Kingdom encouraging citizens to avoid all non-essential travel and travel demand greatly depressed due to...
Why British Airways Is Not Seeking Government Aid…Yet
While airlines around the world are approaching governments for aid, British Airways has taken a different approach. In the United Kingdom, Flybe went out of business early after the COVID-19 outbreak due to depressed demand. Virgin Atlantic has now...
Three British Airways Cabin Crew Members Killed in Car Crash Outside Heathrow
Sad news out of London, where a deadly crash on New Year’s Eve killed three British Airways cabin crew members and seriously injured a fourth. A Mercedes HGV big rig (or “lorry” in the UK) plowed into a Toyota...
British Airways Faces A Lounge Challenge In London Heathrow
As part of its New Years resolutions for 2020, British Airways announced it will “refresh” its lounges in London Heathrow. That presents quite a challenge to a lounge network that is already overburdened with guests. My family and I...
Drunk British Airways Passenger Breaks Free Of Handcuffs, Assaults Five Flight Attendants
A British Airways passenger has pleaded “not guilty” to assault after a wild flight on British Airways from Houston to London. William Clegg, 30, of London, has been accused of the following transgressions after a disruptive flight on BA: Over-consumption of...
Is British Airways Really That Bad?
A new survey of British travelers places British Airways near the bottom. But is British Airways really that bad? If we are talking about economy class, my answer is yes on shorthaul flights, but no on longhaul flights. Let’s...
Review: British Airways 747-400 World Traveller Plus (Premium Economy)
I have to admit, I really enjoyed World Traveller Plus (premium economy) on British Airways. On a daytime flight, it is a nice hybrid between economy and business class. My day began in Istanbul with a business class flight...
My Fuel Surcharge Settlement Check Arrives From British Airways…10 Months Late
An unexpected envelope arrived at my house this morning…it was only 10 months late and not even addressed to me. I’ve written about the British Airways fuel surcharge settlement in the past. In short, a lawsuit contended that British Airways’...
Breakfast, Lunch, And Dinner On British Airways
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Earlier this...
First Impressions: British Airways World Traveller Plus
I’m back home and honestly quite pleased by my 11-hour journey in World Traveller Plus onboard British Airways’ aging 747-400. The flight exceeded my expectations. I’ve flown British Airways so many times over the years and have yet to...
Next Up: British Airways World Traveller Plus
After my rough trip to Europe in Lufthansa economy class on the way out, I’m trying something new on the way back: World Traveller Plus on British Airways. Compared to a middle seat in the middle section in the...