I’m in Germany and went to bed last night just as this story was breaking. I admittedly chuckled when I read the headline last night, but this was no laughing matter. Per Jon Ostrower, we have the official complaint...
Jimmy Carter’s Act of Grace on a Delta Flight
I do my best to keep this blog non-partisan and believe me, I have strong opinions that are hard to keep silent sometimes. But I will say this: I have a certain admiration for all men who have been part...
A Glowing Review of Delta from My German Cousins
I have German cousins in town this week and around the dinner table last night, they showered Delta Air Lines with praise. They flew economy class from Stuttgart to Atlanta and exclaimed, “Never have we had so much food on...
Police Forcibly Remove Obnoxious Buffoon from Delta Flight
Word to the wise: aircraft overhead bins are shared space. The space immediately above your row does not belong to you. Bin space is allocated on a first-come, first-served basis. If only someone explained that to the obnoxious buffoon...
Virgin Atlantic Fuel Surcharges on Delta: Don’t Be a Fool
Last night we saw multiple reports of Delta adding massive fuel surcharges to Virgin Atlantic Upper Class redemptions. This morning the fuel surcharges are gone. Search for Virgin Atlantic award space on delta.com and you’ll see that the fuel...
Did Delta Unilaterally Introduce Electronics Ban on All US-Bound Flights?
Has Delta jumped the gun on an expanded in-flight electronics ban or simply acted cautiously? The following sign was spotted at Cincinnati Airport earlier today by a Flyertalker: Attention International Travelers Effective May 12 passengers will only be permitted...
Delta Apologizes to Family Kicked Off Hawaii Flight
Delta has issued a statement of apology to the family booted off a flight from Maui to Los Angeles. Trying to avert a potential media tempest, Delta has taken (almost) full responsibility, shifting blame away from the family: We are...
I’m Siding With Delta: Family Kicked Off Hawaii Flight
Delta just booted a family off a flight from Maui to LA. I’m not saying there was not legitimate misunderstanding. I’m also not saying Delta handled the situation as it should have. But I am saying that the ultimatum was...
Delta Defends Pilot Who Struck Passenger in ATL
Oh Delta, will you never learn from the mistakes of others? TMZ has received video of Delta pilot (could be Delta Connection) striking a passenger as he tries to break up a brawl between two women on a jet...
Man Thrown Off Delta Flight for Using Lavatory During Long Ground Delay
Until these sorts of customer service stores stop springing up, I will continue to cover them. A man was thrown off a Delta flight for having the audacity to use the lavatory…during an extended ground delay. I’ll boil it down–...
Hilarious! Passenger Acts Up, Pilots Orders EVERYONE ELSE Off Plane!
A foul-mouthed passenger angry over a delayed Delta Connection flight made her opinion known…a little too known. But the captain’s reaction is priceless. I think humans, myself included, should do better at not poking fun at the downfall of others. In...
Delta Closes SkyMiles Loophole
10 days ago Delta devalued its SkyMiles loyalty program further by raising the price of partner awards without notice. But it left an odd loophole that could be used to book awards at the old price. That loophole is now...
Even After Latest Devaluation, We’re Stuck Using Delta SkyMiles
Delta will act with impunity and there is no way to stop it or even prepare for it. But we are still stuck using Delta SkyMiles. In many cases, there is no smart alternative… Yesterday Delta again devalued partner awards instantly and...
Loophole: How to Beat Delta’s Latest Devaluation
True to form, Delta unleashed a massive Skymiles devaluation today without any notice. But you can get around it. For now, at least… Delta describes today’s change as nothing out of the ordinary– This change is part of Delta’s regular...
A Perfectly Average Lunch: LHR-JFK in Delta Business
I’ve flown Delta Air Lines transatlantic business class exactly once. It was a LHR-JFK flight in March 2013 back when Delta called business class Business Elite instead of Delta One (though I was on Delta Flight 1 that particular...
AA Unable to Confirm Air Tahiti Nui Award Space
Just a heads up, Award Expert has been unable to confirm any award space on Air Tahiti Nui using AA miles for the last two weeks. Air Tahiti Nui is one of my favorite ways to get from the...
Delta’s Expensive Investment at LAX
Traffic at LAX has grown 30% since 2011. Last year 81 million passengers flew through LA’s only international airport, far more than it was ever designed to accommodate. Consequently, LAX is already a zoo, to put it nicely. But...
Why Delta is Expanding Complimentary Meal Service on Domestic Flights
Delta announced plans yesterday to offer complimentary meals in economy class on many of its transcon flights. Curiously, competition is limited on some of these flight. So what is Delta really thinking in adding this perk? Free Meals in...
My Rebuttal to View from the Wing: How Free Meals in Coach CUT Airline Profit
Earlier today I speculated on whether United and American would copy Delta in introducing free economy class meals on premium transcon routes. Gary had a different take on the issue. Now I get to respond! First, I hope it goes without saying that...
Will American and United Match Delta’s Free Meals in Domestic Economy?
Delta Air Lines is bringing back complimentary meals — not just snacks, meals — to its premium transcon routes between JFK and LAX/SFO. Will this force American Airlines and United Airlines to match? Delta’s New Meal Plan Delta is...
