Delta and Coca-Cola have apologized for a “creepy” napkin that sparked passenger complaints. I’m failing to see the controversy… The napkin, pictured below, gave passengers the chance to record their name and phone number and encouraged them to share...
Delta Passengers Trapped On Remote Island In Alaska!
194 Delta passengers found themselves on a remote Alaskan island for more than 12 hours on Christmas Day. Delta Flight 128, a Boeing 767-300 traveling from Beijing to Seattle, encountered “potential engine trouble” ennroute to Seattle. The flight diverted...
Delta’s Nationalist Ambitions Hurt American Airlines
Delta Air Lines has been the most vocal US Carrier in regards to the “Middle East 3” expansion in the North American market. While Delta claims to defend jobs for American citizens, its double-edged sword cuts both ME3 and...
Dense, Dimwitted Logic From A Deliberately Deceptive Delta CEO
Air Italy’s USA expansion has caused a stir amongst U.S. legacy carriers. But Delta CEO Ed Bastian’s op-ed response is riddled with deception and outright mistruth. Feel free to start by reading Ed Bastian’s op-ed without my commentary. I’m...
Delta Seriously Restricts Emotional Support Animals
Delta will impose a strict new ban on emotional support animals on longer flights, effective next week. The carrier will also tighten restrictions on service animals next year. While the carrier already tightened its emotional support animal policy earlier this year,...
Why Delta’s Basic Economy Awards Are Great
Delta Air Lines began offering Basic Economy awards at lower prices. While Basic Economy can be a problem for some travelers, I welcome the move. If you are considering booking travel or signing up for a new credit card please click here. Both support...
Delta Will Resume Atlanta Flights Next Year From Burbank
After a multi-year hiatus, Delta will resume flights between Atlanta and Burbank, California next July. Delta is billing its new route as “media and entertainment” route. Ranjan Goswami, Delta’s Vice President of Los Angeles and West Coast Sales said, “And if...
Man Sits In Dog Poop On Delta Flight, Flight Attendants Shrug, Gate Agent Threatens Him
Imagine you step onboard a Delta flight and smell something horrible. Really horrible. You assume it is coming from the lavatory or perhaps elsewhere on the plane. You’re seated in first class and find your seat. As you settle...
Delta Flight Attendants Dismiss Credentials Of Black Female Doctor
A black female doctor who teaches at Harvard was dismissed by two Delta flight attendants, who insinuated that her license was fake. While tending to an ill passenger onboard a Delta Connection flight from New York LaGuardia to Charlotte,...
Breaking: Nationwide Delta Ground Stop
UPDATE 09:40 P.M. ET – Delta flights are back in the air. Delta teams have restored all IT systems after a technology issue briefly affected some systems this evening. Delta employees are now working diligently to accommodate customers whose travel...
Review: Delta Sky Club Los Angeles (LAX)
The Delta Sky Club in Terminal 2 at LAX offered everything I needed for a productive visit prior to my flight. If I’m using a lounge in the morning, the three most important amenities I am looking for are...
How Delta SkyMiles Could Instantly Become A Leading Loyalty Program
Two words: first class. You can now book China Eastern First Class awards using your Delta miles. The value is not great, but it is fair…especially compared to how much Delta asks for some of its own flights. This...
Delta Compensates Me For Lounge Denial
Delta has compensated me for the embarrassing lounge access snafu at LAX earlier this month. In case you missed it, Delta denied me entrance to the Terminal 2 Sky Club at LAX even though I was traveling on a...
SkyTeam Sends Me A Note On Delta Lounge Incident
Yesterday I wrote about Delta’s response to my lounge denial incident at LAX. Now SkyTeam has weighed in. I received an email from Michael Schutzbank, Director of Customer Loyalty at SkyTeam. His email stated: Matthew, On behalf of SkyTeam...
UPDATE: Official Delta Response To Lounge Denial Incident
Last week, Delta agents denied me access to the LAX Sky Club in Terminal 2, even though I was traveling on an international business class ticket. Now Delta has officially weighed in on the issue. The day after the...
Delta Denies Me Sky Club Access On International Business Class Ticket
Maybe I’m missing the obvious, but I don’t think Delta should have denied me access to the Sky Club in Terminal 2 at LAX earlier this week. I was flying Aeromexico Business Class from Los Angeles to Mexico City...
Justice: Delta Passenger Forced To Pay Up For Flight Diversion
We read about flight diversions fairly regularly, but it is not often we read about who settles the bill. Diverting a plane cost moneys. There are fuel costs, landing fees, labor costs, not to mention passenger rebooking. A diversion...
Flight Attendant Throws Off Four Passengers For Giving Her “Attitude”
A SkyWest (Delta Connection) flight attendant kicked off four passengers, including a child, for giving her “attitude” when she confronted a passenger for failing to place her mobile phone in airplane mode. Now that passenger is claiming the move...
$500 Fine Dropped Against Delta Passenger Who Carried Apple Into USA
A $500 fine has been dropped against a traveler who attempted to bring in an apple to the USA she was given as part of a Delta pre-arrival snack. As I wrote about in April, Crystal Tadlock was on a Delta...
Pictures: Delta’s $1.86BN Investment at LAX
Delta is investing nearly $2BN to modernize Terminals 2 and 3 at LAX. Yesterday, the project moved one step closer to completion. I’ve written about Delta’s investment at LAX before, but yesterday Delta CEO Ed Bastian, Los Angeles Mayor Eric...
