Friendly service, a lie-flat bed, and even a tasty snack. My first domestic transcontinental flight on Delta was just fine. Earlier this week I flew “Delta One” business class from Los Angeles (LAX) to New York (JFK). Why Delta...
Unprovoked Attack Against Delta Passenger By Beggar Raises More Questions Than Answers
What should our reaction be to a beggar who walked up to a Delta passenger in Atlanta checking-in for his flight and punched him the face? How should we answer calls to step up police vigilance and reduce vagrancy...
Delta Vs. United: The LAX Taco Wars
Two airlines. Two lounges. Two taco bars. Who wins at LAX, United or Delta? Regular readers of the blog know that I love tacos. Like, love to the point of eating tacos multiple days per week. What can I...
United, Delta Short-Haul Aircraft Better Than American Mainline
As Delta further invests in the customer experience of smaller jets and United rolls out CRJ550s they have surpassed the American mainline fleet. When will management learn? If you are considering booking travel or signing up for a new credit card please click...
Delta Upgrades ALL Passengers To First Class On Delayed 757 Flight
Would an upgrade to first class make an extended delay a little more bearable? Rene’s Points shares of a story that will make you smile that took place on Delta flight 1013 from Atlanta to Orlando on Wednesday. Due...
Is the Great American Airlines Elite Evacuation Underway?
Signs from United and Delta, combined with performance issues with American point to a possibility that elites are starting to leave American Airlines after the summer of discontent. If you are considering booking travel or signing up for a new credit card please...
Wow: Woman Evades TSA And Delta To Board Flight Without ID Or Ticket
Evading the TSA? No problem. Delta? Please. The only thing that stopped a woman from successfully stowing away on a flight was taking the wrong seat onboard… Sylvia Rictor almost made it. Somehow, she allegedly passed through a TSA...
More Hypocrisy: Delta Opposes Airbus Tariffs
Delta is protesting new tariffs the U.S. will levy against Airbus. I’m not a fan of them either…but Delta’s opposition represents another example of blatant hypocrisy. This week, the World Trade Organization (WTO) authorized the U.S. to levy $7.5BN...
Hey Delta, Where’s The Outrage Over Alitalia’s New U.S. Route?
Alitalia announced new seasonal service between Rome and San Francisco next summer. Did I miss the outrage from Delta? When Air Italy announced new service between Milan and San Francisco, Delta CEO Ed Bastian was outraged, penning a fiery...
Will Delta Joint Venture With LATAM Be Denied By Regulators?
Can Delta’s proposed investment and joint venture partnership with LATAM clear regulatory hurdles? American Airlines’ failed bid to link up with LATAM offers a starting point for discussion. News that Delta will invest in LATAM and form a joint...
Delta’s Investment In LATAM Is Pure Genius
Delta’s surprise announcement that it will spend $1.9 billion to acquire a 20% stake in LATAM is a shrewd move that will simultaneously strengthen Delta while hurting the competition. Yesterday, Delta announced it would form a significant relationship with...
Delta’s New JetBlue Containment Strategy In Boston
Delta is boosting transatlantic flights from Boston by 30%, with new service to London, Manchester, Paris, and Rome starting in 2020. Make no mistake, the move is targeted at JetBlue. Delta has built up its focus-city in Boston to...
SkyTeam Responds To Rebuff From Delta CEO Ed Bastian
Delta CEO Ed Bastian expressed indifference bordering on hostility to the SkyTeam alliance this week even though his airline is a founding member. Now SkyTeam has hit back, gently, with a reminder of the value that it brings travelers....
Delta Pushes Boeing To Develop 797
Delta wants Boeing to develop the 797…and is dangling 200 aircraft orders as a prize. Speaking to Bloomberg in New York, Delta CEO Ed Bastian said: I do anticipate they will do it. I hope they will do it....
Terrifying: Delta 767-300 Rapidly Descends 29,000 Feet
A Delta 767-300 diverted to Tampa after rapidly descending 29,000 feet in just seven minutes. Delta Flight 2353 was headed from Atlanta to Ft. Lauderdale on Wednesday when a cabin pressure irregularity occurred midway through the flight. While flight...
Premium Award Seats Better For Balance Sheets
Airlines are happy to award more miles to customers who spend more money. But they sometimes forget that releasing premium award seats (business and first class) is better for the balance sheet too. If you are considering booking travel or signing up...
Prosecutors Say Man Scammed Delta Out Of 42 Million Miles
A travel agent “extraordinaire” has been indicted for allegedly committing fraud against Delta Air Lines. Prosecutors say the man scammed 42,000,000 miles from Delta. I see the case differently… Prosecutors have alleged Gennady Podolsky gamed Delta’s SkyBonus program to reap...
American Vs. Delta: A Tale Of Two Raises
Delta Air Lines is not the only airline that offers its employees unsolicited raises. American Airlines did the same thing in 2017. But oh what a difference between those two raises. In a widely-praised move, Delta is giving employees...
American Airlines Gives Apologies, Delta Gives Raises
American Airlines is in a never-ending war with their employees, so much so that they instructed how to apologize better while Delta gives their employees raises. A tale of two airlines. If you are considering booking travel or signing up for a...
A Costly Family Vacation For Delta CEO
I’m not going to impugn the motives of Delta CEO Ed Bastian. But there is simply no denying how incredibly costly his recent family vacation turned out to be. Bastian took some some heat (and not just from me)...
