The rumors have finally been confirmed: United will expand its premium transcontinental service to flights between Boston and San Francisco on July 01, 2017. Even better, United will spruce up business class food and offer free hot meals in...
British Airways WILL Cover EU261 Claims + Other Flight Bookings
Some good news for consumers afflicted by the British Airways IT Meltdown over the weekend: BA has pledged to settle up. #1: BA will cover EU261/2004 claims One Mile At A Time reported that some passengers who filed claims under...
Why We Won’t See a European Laptop Ban
I haven’t addressed the rumors of a laptop ban on all flights out of the European Union, but now I will: I knew it would not happen. Sure, easy for me to say it now that EU and United...
The King of Holland is a KLM Pilot
As I mentioned in my KLM 787-9 World Business Class trip report from San Francisco to Amsterdam, KLM struck me as a very egalitarian airline. Now I know it is true. The King of Holland is also a KLM...
Flight Attendants Sue For Right to Pump Breast Milk on Job
Two Frontier Airlines flight attendants are suing their employer for forbidding them to pump breast milk while working on flights. Stacy Rewitzer of Denver and Jo Roby of Boise, Idaho claim they were forced to either stop breastfeeding or take...
No Dao-t About It, United Profits Surging
United Airlines may just have the last laugh concerning the David Dao UA3411 incident. Its April numbers are in and they show no backlash over the dragging or leggings incident. There is no doubt about it, United had a very good...
Air India Confirms Service to Dallas and Los Angeles
Air India will begin service to Los Angeles and Dallas later this year, in addition to previously announced service to Washington DC. In a Facebook post, Air India’s Chairman and Managing Director Ashwani Lohani outlined several new routes. These include:...
Congress Makes Me Sicker Than the Airlines…
Airline executives, including United CEO Oscar Munoz, were hauled to Capitol Hill yesterday to testify before Congress about all the recent customer service mishaps that have grabbed news headlines around the world. I worked on Capitol Hill so I feel...
No Joke. American Airlines Wins Best Elite Program at Freddies
American Airlines took home the honor of “best elite program” for the Americas last night at the 27th annual Freddie Awards. I’m outraged. I am not an American Airlines flyer, but I certainly follow the AAdvantage program closely, both...
Is it Safe to Transport Pets on Airplanes? A Fact-Based Examination
Is it safe to transport pets on airplanes? I wrote about the dead bunny earlier today and about a dead dog recently. Horrific stories indeed. But are they just outliers? Let’s take a look at the facts. Each year...
Lawmakers Squabble over Washington National Airport
Ronald Reagan Washington National Airport (DCA) has been a hot political topic for decades. As Congress weighs loosening restrictions in this year’s FAA Reauthorization Bill, some are fighting back. Senators from Maryland, Virginia, and West Virginia have teamed up to...
United Airlines Regrets Leaving New York JFK
United left New York JFK in 2015, a decision it now regrets. I covered United’s departure from JFK extensively– United Airlines Leaves JFK, Moves p.s. to Newark United JFK Employees Say Goodbye to Home, Hello to Uncertainty Onboard Video...
Man Falsely Accused of Child Trafficking on United Flight, Humiliated
Imagine being accused of child trafficking because your children have lighter skin than you do. That’s what happened on a United Airlines flight. Disclaimer: just like I don’t trust Breitbart News, I don’t generally trust the Huffington Post. However, the...
Lufthansa Flight Diverts Due to Unruly Business Class Passenger
A Lufthansa flight from Frankfurt to Toronto diverted to Manchester earlier today due to an unruly business class passenger. LH470 left Frankfurt six minutes ahead of schedule this morning. Shortly after takeoff, however, the 747-400 bound for Toronto circled and then diverted...
United Scraps NRT-ICN Flight, Last Intra-Asia Flight from Tokyo Hub
United Airlines is ending its service between Tokyo Narita and Seoul Incheon this autumn, eliminating its last remaining intra-Asia flight from its Narita “hub”. Currently United operates a 737-800 between NRT and ICN on the following schedule: UA079 / Tokyo...
Air India’s Once-in-a-Lifetime Opportunity to Win Back Customers
Somewhere in an Air India Executive Board Room in New Delhi, celebration is erupting. The Indian flag carrier claims that bookings to the USA have doubled since the in-flight electronics ban was announced– According to Air India sources, bookings to...
Breaking: United Ground Stop at Houston IAH
Multiple reports of a United Airlines ground stop at Houston’s George Bush Intercontinental Airprot (IAH) have now been confirmed. A computer issue Here’s the official ground stop verbiage: CTL ELEMENT: IAH ELEMENT TYPE: APT ADL TIME: 2013Z GROUND STOP PERIOD:...
This Problem Cost Airlines $5BN Last Year
I suppose it should come as no big surprise, but airlines generate a lot more waste than I ever imagined. According to a Guardian report— Airline passengers generated 5.2m tonnes of waste in 2016, most of which went to...
Seatless in Seattle: United’s Polaris Problem
United’s seat problems continue. Two weeks after news that its new Polaris seats would face delivery delays due to “industrial issues” at Zodiac, United faces new short-term delays. The result: United is parking its brand new 777-300s in Seattle. “Short...
Who Did SAS Sell the LHR Slots to (for $75MN)?
SAS just sold two of its London Heathrow slots to an unspecified buyer for $75,000,000. Under the deal, SAS will have use of the gates for up to three years. SAS drops from 19 daily slot pairs to 17, but the...
