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Category Archives: SWISS

Flight ReviewsSWISS

Review: SWISS 777-300ER First Class Zurich to Los Angeles

Matthew Klint Posted onFebruary 8, 2018November 14, 2023 44 Comments
a room with seats and a table

After a nice meal in the first class lounge, it was time to board our SWISS First Class flight to Los Angeles. Unlike my usual reviews, where I line up to board well before announced boarding time, this time...

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Lounge ReviewsSWISS

The Most Comfortable Bed I’ve Ever Slept in…was in an Airport Lounge!

Matthew Klint Posted onFebruary 6, 2018November 14, 2023 21 Comments
SWISS Lounge Hästens Bedding

One footnote to my SWISS First Class Lounge review from Zurich. The Hästens bed was truly the best bed I’ve ever slept in. There are many reasons to visit the SWISS First Class Lounge in E Gates area in...

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SWISSTrip Reports

The SWISS First Class Ground Experience

Matthew Klint Posted onFebruary 6, 2018November 14, 2023 15 Comments
a group of black cars in a parking lot

The day had arrived. It was time to fly SWISS First Class. This wasn’t my first time flying SWISS First Class, but it was my first time flying SWISS First from Zurich. Had I been flying alone, I would...

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aeroplanSWISS

Aeroplan Sent Me a Certified Letter…

Matthew Klint Posted onFebruary 1, 2018November 14, 2023 22 Comments
a close up of a paper

After traveling in Europe for nearly two weeks, I returned home to find a certified letter from Aeroplan delivered by FedEx. Here’s the unedited letter, concerning my cancelled first class tickets on SWISS: Dear Mr. Klint: Thank you for...

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aeroplanLaw In TravelSWISS

Update: SWISS Sends Second, Nasty Letter Blaming Bloggers

Matthew Klint Posted onJanuary 29, 2018November 14, 2023 43 Comments
a table with food on it

My ongoing battle over cancelled first class tickets on SWISS is a two-front war: one with with SWISS and the U.S. Department of Transportation, the second with Aeroplan. In the case of SWISS, recall that I filed a DOT...

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British AirwaysConcordeFinnairSWISSWeekend Digest

Live and Let’s Fly Weekend Digest: January 14, 2018

Matthew Klint Posted onJanuary 15, 2018November 14, 2023 Leave a Comment
Finnair A350 Business Class

I’ve just begun my next trip…it will be a busy week and much of it is still unplanned. It has been a relatively quiet week in industry news, with Alaska and Virgin now operating under a single certificate. A...

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MusingsSWISS

Was SWISS First Class Worth It?

Matthew Klint Posted onJanuary 11, 2018November 14, 2023 39 Comments
a child looking out a window

It has been nearly two weeks since my trip from Zürich to Los Angeles in first class. Many have asked me, now that I’ve had time to reflect, was it worth it? Let’s put aside the lawsuit for a...

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First ClassSWISSTurkish AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: January 7, 2018

Matthew Klint Posted onJanuary 7, 2018November 14, 2023 Leave a Comment
SWISS First Class Photos

A very happy Sunday evening to you from Los Angeles. It’s been a horrible weekend in one respect. I’ll explain tomorrow. For now, I’ll just leave you with the top stories of the week and a link to each...

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777First ClassSWISS

Amazing Flight in SWISS First Class!

Matthew Klint Posted onJanuary 4, 2018November 14, 2023 37 Comments
SWISS First Class Photos

I’m home and happy to report a smooth and most excellent flight in SWISS First Class! My family traveled from Zurich to Los Angeles and the superior service started service directly at check-in. We were traveling with a great...

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aeroplanLaw In TravelSWISS

Update from Aimia (Aeroplan) RE: My Demand Letter

Matthew Klint Posted onJanuary 3, 2018November 14, 2023 6 Comments
Aimia Demand Letter

Literally minutes after posting yesterday about purchasing SWISS First Class tickets, I received an email from the legal department of Aimia, parent company of Aeroplan. I do not believe that post and this response are at all related. I’ve spoken...

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aeroplanFirst ClassLaw In TravelSWISS

I’m Booked in SWISS First Class, Zurich to Los Angeles…

Matthew Klint Posted onJanuary 2, 2018January 2, 2018 88 Comments
SWISS First Class Aeroplan

Sometimes, you have to put your money where your mouth is. In what seems like so long ago, I promised: But mark my words: my family will fly in SWISS First together to end our holiday trip to Germany....

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aeroplanAir FranceSWISSUnited AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: December 24, 2017

Matthew Klint Posted onDecember 24, 2017November 14, 2023 1 Comment
a plane with rows of seats

It’s Christmas Eve and I hope, like me, you are spending it with family friends. I’m on “vacation” in Germany for awhile, but there is never really any true vacation in the world of blogging and Award Expert. Posts...

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aeroplanSWISS

Here’s My Response to SWISS and the DOT

Matthew Klint Posted onDecember 21, 2017November 14, 2023 36 Comments
a red and blue envelope

After receiving a disingenuous and dishonest response from SWISS earlier today over my DOT complaint, I’ve now composed a response that I hope will be addressed line-by-line. I won’t hold my breath… > Read More: Disingenuous, Dishonest Response from SWISS...

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aeroplanSWISS

Disingenuous, Dishonest Response from SWISS Over DOT Complaint

Matthew Klint Posted onDecember 21, 2017November 14, 2023 40 Comments
SWISS DOT Response

I had a nice day outside with my family and just returned home to find a response from SWISS to my DOT complaint. While not wholly unexpected, its arrogant tone and outright fabrication of facts is deplorable. Here’s the...

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aeroplanAir CanadaLaw In TravelSWISS

My Demand Letter to Aeroplan

Matthew Klint Posted onDecember 20, 2017November 14, 2023 46 Comments
Aeroplan Demand Letter

In the interest of transparency, I’m keeping you updated on what/how I communicate with Aeroplan concerning the SWISS First Class award controversy. Having been thus far unable to resolve this in a manner that suits me, I just mailed...

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American AirlinesLounge ReviewsSWISSWeekend Digest

Live and Let’s Fly Weekend Digest: December 17, 2017

Matthew Klint Posted onDecember 17, 2017November 14, 2023 Leave a Comment
AA Flagship Dining LAX

After another trip to New York, I’m back in Los Angeles until tomorrow…when I’ll fly to Germany for Christmas. It has been a hectic month, so I am looking forward to some downtime. American Airlines’ opened a beautiful new...

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aeroplanLaw In TravelSWISSUnited Airlines

Did Anyone Lose Their SWISS First Class Reservation with United?

Matthew Klint Posted onDecember 15, 2017November 14, 2023 20 Comments
SWISS First Class United Miles

As I prepare my legal case against Aeroplan, I have a question to anyone who recently booked SWISS First Class award space via United: is your reservation still intact? I’m trying to draw to sufficient data points to weigh...

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aeroplanSWISS

Aeroplan Called Me…

Matthew Klint Posted onDecember 13, 2017November 14, 2023 33 Comments
a desk with two computers and a laptop

The SWISS First Class award saga may now be in the trench warfare stage. Last week, I received an updated itinerary from Aeroplan without any other notice or explanation. Yesterday, I received a phone call from Aeroplan. > Read...

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aeroplanNew York JFKSWISSUnited AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: December 10, 2017

Matthew Klint Posted onDecember 10, 2017November 14, 2023 Leave a Comment
1K Status Value

I’m back in LA after a whirlwind trip to New York and Frankfurt. I’ll have more details on that trip tomorrow, including a dismaying incident at JFK. My focus over the last week has been on the SWISS First...

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aeroplanAir CanadaAward BookingsLaw In TravelSWISS

Aeroplan Plan of Attack: DOT First, Lawsuit Later

Matthew Klint Posted onDecember 7, 2017November 14, 2023 48 Comments
Aeroplan Attack Plan

Aeroplan apparently won’t honor the SWISS First Class award tickets issued last week. I say apparently because Aeroplan still hasn’t contacted me directly concerning my ticket and the reservation still shows intact if I login to my Aeroplan account....

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