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Category Archives: SWISS

aeroplanFirst ClassLaw In TravelSWISS

I’m Booked in SWISS First Class, Zurich to Los Angeles…

Matthew Klint Posted onJanuary 2, 2018January 2, 2018 88 Comments
SWISS First Class Aeroplan

Sometimes, you have to put your money where your mouth is. In what seems like so long ago, I promised: But mark my words: my family will fly in SWISS First together to end our holiday trip to Germany....

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aeroplanAir FranceSWISSUnited AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: December 24, 2017

Matthew Klint Posted onDecember 24, 2017December 24, 2017 1 Comment

It’s Christmas Eve and I hope, like me, you are spending it with family friends. I’m on “vacation” in Germany for awhile, but there is never really any true vacation in the world of blogging and Award Expert. Posts...

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aeroplanSWISS

Here’s My Response to SWISS and the DOT

Matthew Klint Posted onDecember 21, 2017December 21, 2017 36 Comments

After receiving a disingenuous and dishonest response from SWISS earlier today over my DOT complaint, I’ve now composed a response that I hope will be addressed line-by-line. I won’t hold my breath… > Read More: Disingenuous, Dishonest Response from SWISS...

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aeroplanSWISS

Disingenuous, Dishonest Response from SWISS Over DOT Complaint

Matthew Klint Posted onDecember 21, 2017 40 Comments
SWISS DOT Response

I had a nice day outside with my family and just returned home to find a response from SWISS to my DOT complaint. While not wholly unexpected, its arrogant tone and outright fabrication of facts is deplorable. Here’s the...

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aeroplanAir CanadaLaw In TravelSWISS

My Demand Letter to Aeroplan

Matthew Klint Posted onDecember 20, 2017December 20, 2017 46 Comments
Aeroplan Demand Letter

In the interest of transparency, I’m keeping you updated on what/how I communicate with Aeroplan concerning the SWISS First Class award controversy. Having been thus far unable to resolve this in a manner that suits me, I just mailed...

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American AirlinesLounge ReviewsSWISSWeekend Digest

Live and Let’s Fly Weekend Digest: December 17, 2017

Matthew Klint Posted onDecember 17, 2017December 24, 2017 Leave a Comment
AA Flagship Dining LAX

After another trip to New York, I’m back in Los Angeles until tomorrow…when I’ll fly to Germany for Christmas. It has been a hectic month, so I am looking forward to some downtime. American Airlines’ opened a beautiful new...

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aeroplanLaw In TravelSWISSUnited Airlines

Did Anyone Lose Their SWISS First Class Reservation with United?

Matthew Klint Posted onDecember 15, 2017December 15, 2017 20 Comments
SWISS First Class United Miles

As I prepare my legal case against Aeroplan, I have a question to anyone who recently booked SWISS First Class award space via United: is your reservation still intact? I’m trying to draw to sufficient data points to weigh...

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aeroplanSWISS

Aeroplan Called Me…

Matthew Klint Posted onDecember 13, 2017December 13, 2017 33 Comments

The SWISS First Class award saga may now be in the trench warfare stage. Last week, I received an updated itinerary from Aeroplan without any other notice or explanation. Yesterday, I received a phone call from Aeroplan. > Read...

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aeroplanNew York JFKSWISSUnited AirlinesWeekend Digest

Live and Let’s Fly Weekend Digest: December 10, 2017

Matthew Klint Posted onDecember 10, 2017 Leave a Comment
1K Status Value

I’m back in LA after a whirlwind trip to New York and Frankfurt. I’ll have more details on that trip tomorrow, including a dismaying incident at JFK. My focus over the last week has been on the SWISS First...

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aeroplanAir CanadaAward BookingsLaw In TravelSWISS

Aeroplan Plan of Attack: DOT First, Lawsuit Later

Matthew Klint Posted onDecember 7, 2017December 7, 2017 48 Comments
Aeroplan Attack Plan

Aeroplan apparently won’t honor the SWISS First Class award tickets issued last week. I say apparently because Aeroplan still hasn’t contacted me directly concerning my ticket and the reservation still shows intact if I login to my Aeroplan account....

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aeroplanAir CanadaAward BookingsFirst ClassSWISS

Aeroplan: We Won’t Honor SWISS First Class Award Tickets

Matthew Klint Posted onDecember 6, 2017 29 Comments
Aeroplan Honor Swiss First Class

Just 11 minutes after publishing a cautiously optimistic post on the Aeroplan/SWISS First Class award issue, the other shoe dropped…Aeroplan is throwing in the towel. Here’s the update from Aeroplan– A small number of first class bookings were made...

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aeroplanAir CanadaAward BookingsSWISS

SWISS First Class Update: No News is Good News?

Matthew Klint Posted onDecember 6, 2017December 6, 2017 10 Comments
SWISS first class award cancellation

I’ve received over 50 emails the last two days asking for an update on the Aeroplan/SWISS First Class issue. Thus far, I’ve only been advised to be patient. At this point, we know that SWISS is the culprit for...

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SWISSWeekend Digest

Live and Let’s Fly Weekend Digest: December 03, 2017

Matthew Klint Posted onDecember 3, 2017December 3, 2017 1 Comment
Air Canada Signature Suite

I’m in LA tonight…the question is for how long. I’m hoping I’ll be able to stay home this week, but I may be on a plane to New York tomorrow, then Hong Kong, then Zurich…maybe even Las Vegas. We’ll...

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aeroplanFirst ClassSWISS

Aeroplan Issues Statement on Cancelled SWISS First Class Awards

Matthew Klint Posted onDecember 2, 2017December 2, 2017 38 Comments
Aeroplan Statement SWISS First Class

Last post of the day on this, but Aeroplan sent me a statement concerning the cancelled SWISS First Class award bookings and I want to share it with you. I can assure you that we are not pleased with...

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aeroplanAward BookingsFirst ClassSWISS

Let’s Help Aeroplan Take the Moral High Ground (RE: SWISS First Class Awards)

Matthew Klint Posted onDecember 2, 2017December 2, 2017 21 Comments
Aeroplan Honor Swiss First Class

Yesterday, after learning that my SWISS First Class tickets from Zurich to Los Angeles had been cancelled, I quickly issued a legal threat. My point was not to be unnecessarily combative, but to underscore the seriousness of this matter and...

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aeroplanLaw In TravelSWISS

Dear Aeroplan, If You Cancel My SWISS First Class Tickets, I Will Sue You

Matthew Klint Posted onDecember 1, 2017December 7, 2017 123 Comments
Aeroplan Lawsuit

I hope you felt the excitement in my two posts yesterday and post earlier today about flying with my family in SWISS First Class. I was truly ecstatic. So you can imagine how I felt when One Mile at...

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SWISS

Booked! Family Trip in SWISS First Class

Matthew Klint Posted onDecember 1, 2017December 1, 2017 13 Comments
SWISS First Class Baby

When SWISS First Class award space suddenly appeared yesterday, I knew I had to act fast. I figured it might be available for mere moments. Thankfully, I quickly found the prefect booking. My wife is German and we both...

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Award BookingsSWISSUnited Airlines

SWISS First Class Award Space Wide Open

Matthew Klint Posted onNovember 30, 2017December 21, 2017 11 Comments
SWISS First Class Award

Earlier today I wrote about SWISS First Class award space popping up on Aeroplan. This space is now bookable for other Star Alliance carriers as well. We’ll eventually find out…maybe…if SWISS meant to release this space or not, but...

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aeroplanAward TravelSWISS

Hurry! Aeroplan Allowing SWISS First Class Bookings!

Matthew Klint Posted onNovember 30, 2017December 21, 2017 23 Comments
SWISS First Class Aeroplan

Several years ago, SWISS stopped releasing first class awards to partners on a regular basis, generally reserving that award space only for elite members of its own Miles & More loyalty program. But sometimes the door is temporarily opened…and...

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Flight ReviewsSWISS

Review: SWISS 777-300ER Business Class Los Angeles to Zurich

Matthew Klint Posted onNovember 22, 2017June 2, 2020 50 Comments
SWISS 777-300ER Business Class Review

The SWISS 777-300ER has a lot going for it. A great hard product in business class, good IFE, wi-fi, and generally professional service. But there were some rough edges. Food was poor and one particular FA was quite rude....

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