Sometimes, you have to put your money where your mouth is. In what seems like so long ago, I promised: But mark my words: my family will fly in SWISS First together to end our holiday trip to Germany....
Live and Let’s Fly Weekend Digest: December 24, 2017
It’s Christmas Eve and I hope, like me, you are spending it with family friends. I’m on “vacation” in Germany for awhile, but there is never really any true vacation in the world of blogging and Award Expert. Posts...
Here’s My Response to SWISS and the DOT
After receiving a disingenuous and dishonest response from SWISS earlier today over my DOT complaint, I’ve now composed a response that I hope will be addressed line-by-line. I won’t hold my breath… > Read More: Disingenuous, Dishonest Response from SWISS...
Disingenuous, Dishonest Response from SWISS Over DOT Complaint
I had a nice day outside with my family and just returned home to find a response from SWISS to my DOT complaint. While not wholly unexpected, its arrogant tone and outright fabrication of facts is deplorable. Here’s the...
My Demand Letter to Aeroplan
In the interest of transparency, I’m keeping you updated on what/how I communicate with Aeroplan concerning the SWISS First Class award controversy. Having been thus far unable to resolve this in a manner that suits me, I just mailed...
Live and Let’s Fly Weekend Digest: December 17, 2017
After another trip to New York, I’m back in Los Angeles until tomorrow…when I’ll fly to Germany for Christmas. It has been a hectic month, so I am looking forward to some downtime. American Airlines’ opened a beautiful new...
Did Anyone Lose Their SWISS First Class Reservation with United?
As I prepare my legal case against Aeroplan, I have a question to anyone who recently booked SWISS First Class award space via United: is your reservation still intact? I’m trying to draw to sufficient data points to weigh...
Aeroplan Called Me…
The SWISS First Class award saga may now be in the trench warfare stage. Last week, I received an updated itinerary from Aeroplan without any other notice or explanation. Yesterday, I received a phone call from Aeroplan. > Read...
Live and Let’s Fly Weekend Digest: December 10, 2017
I’m back in LA after a whirlwind trip to New York and Frankfurt. I’ll have more details on that trip tomorrow, including a dismaying incident at JFK. My focus over the last week has been on the SWISS First...
Aeroplan Plan of Attack: DOT First, Lawsuit Later
Aeroplan apparently won’t honor the SWISS First Class award tickets issued last week. I say apparently because Aeroplan still hasn’t contacted me directly concerning my ticket and the reservation still shows intact if I login to my Aeroplan account....
Aeroplan: We Won’t Honor SWISS First Class Award Tickets
Just 11 minutes after publishing a cautiously optimistic post on the Aeroplan/SWISS First Class award issue, the other shoe dropped…Aeroplan is throwing in the towel. Here’s the update from Aeroplan– A small number of first class bookings were made...
SWISS First Class Update: No News is Good News?
I’ve received over 50 emails the last two days asking for an update on the Aeroplan/SWISS First Class issue. Thus far, I’ve only been advised to be patient. At this point, we know that SWISS is the culprit for...
Live and Let’s Fly Weekend Digest: December 03, 2017
I’m in LA tonight…the question is for how long. I’m hoping I’ll be able to stay home this week, but I may be on a plane to New York tomorrow, then Hong Kong, then Zurich…maybe even Las Vegas. We’ll...
Aeroplan Issues Statement on Cancelled SWISS First Class Awards
Last post of the day on this, but Aeroplan sent me a statement concerning the cancelled SWISS First Class award bookings and I want to share it with you. I can assure you that we are not pleased with...
Let’s Help Aeroplan Take the Moral High Ground (RE: SWISS First Class Awards)
Yesterday, after learning that my SWISS First Class tickets from Zurich to Los Angeles had been cancelled, I quickly issued a legal threat. My point was not to be unnecessarily combative, but to underscore the seriousness of this matter and...
Dear Aeroplan, If You Cancel My SWISS First Class Tickets, I Will Sue You
I hope you felt the excitement in my two posts yesterday and post earlier today about flying with my family in SWISS First Class. I was truly ecstatic. So you can imagine how I felt when One Mile at...
Booked! Family Trip in SWISS First Class
When SWISS First Class award space suddenly appeared yesterday, I knew I had to act fast. I figured it might be available for mere moments. Thankfully, I quickly found the prefect booking. My wife is German and we both...
SWISS First Class Award Space Wide Open
Earlier today I wrote about SWISS First Class award space popping up on Aeroplan. This space is now bookable for other Star Alliance carriers as well. We’ll eventually find out…maybe…if SWISS meant to release this space or not, but...
Hurry! Aeroplan Allowing SWISS First Class Bookings!
Several years ago, SWISS stopped releasing first class awards to partners on a regular basis, generally reserving that award space only for elite members of its own Miles & More loyalty program. But sometimes the door is temporarily opened…and...
Review: SWISS 777-300ER Business Class Los Angeles to Zurich
The SWISS 777-300ER has a lot going for it. A great hard product in business class, good IFE, wi-fi, and generally professional service. But there were some rough edges. Food was poor and one particular FA was quite rude....
