An American Airlines Executive VP just flew United Airlines…and offered her thoughts on Twitter. Elise Eberwein is AA’s Vice President of People, Communications, and Public Affairs. She was flying from Chicago to Salt Lake City yesterday on United 521, a...
Review: United Polaris Lounge Houston (IAH)
The United Polaris Lounge in Houston (IAH) offers a tremendous upgrade to international business class passengers versus the United Clubs. I spent two hours in the lounge but could have easily spent much longer. United calls this its “boutique”...
More United Polaris “Enhancements” On The Way
Starting in February, United will reduce the number of flight attendants on some international flights by one and start pre-plating meals in business class. In a leaked memo to flight attendants, VP John Slater defended this change and offered...
United Airlines And The Mystery Bamboo Forest
I recently wrote about United’s new ad campaign, which represents a tapestry of instruments from around the world weaving together Rhapsody in Blue. But keen observers have fairly questioned whether United knows the difference between China and Japan. As...
Clarification On My United Compensation Story
My story about proactive United compensation caused quite a stir yesterday. Some speculated whether I was on the United payroll while others wondered if I was the only passenger who received compensation due my oft-United-focused blog. Apparently a journalist...
United CEO: Increased Baggage Fees Make Flying BETTER
Oscar Munoz, United Airlines’ CEO, argues that confusion drives passengers to complain about baggage fees. While I tend to agree with his overall point, the optics of insinuating that higher baggage fees improve the flying experience for the average...
Surprise: United Sent Me Unrequested Compensation…
It’s always nice to receive compensation from an airline, especially when you have not requested it… I connect to wireless internet on almost every United flight I take. Unfortunately, the internet often does not work or works slowly and...
United Wants Employees To Be Vigilant Of One Another
United Airlines wants employees to keep an eye on one another, watching for situations that seems suspicious. Ollantay Corujo is the perfect example. He may have looked like a uniformed United employee and produced a convincing story and ID...
United Airlines Will Serve Tahiti Year Around
United Airlines marked the inaugural flight of its new San Francisco to Tahiti service with news that the flight will operate year-around. The flight was originally set to run from October 30, 2018 until March 28, 2019 but now will operate...
Unruly Passenger Attacks United Flight Attendants, Forcing Diversion
A United Airlines flight returned to London after a boisterous woman cursed at her seat-back entertainment then attacked flight attendants. Michelle Vanbuskirk certainly had a bad day on a flight from London to Washington on September 25th. The woman, who...
Succulent Rack Of Lamb In United First Class
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. As a...
My Best United First Class Trip Of All Time
Yesterday, I wrote a eulogy for United’s international first class product. There, I promised to offer a report on my best first class trip of all time on United. There’s a difference, I think, between best and favorite. I have...
Saying Goodbye To United International First Class…
United Airlines has officially retired its international first class product, most recently known as United Polaris First. This post serves as a eulogy for first class on United. When I first started flying United in 2004, the carrier offered...
Special Nonstop San Francisco – Barcelona Service On United Airlines
United Airlines will offer nonstop service between San Francisco and Barcelona next February…but only for two days. Barcelona is hosting the 2019 Mobile World Congress and United will offer these special nonstop flights to cater to the Silicon Valley crowd...
United Considers A321LR To Replace 757-200
United is reportedly considering the Airbus A321LR to replace its Boeing 757-200s currently operating a handful of transatlantic routes. Last week I asked if United will remove seats from business class. Most commenters felt I misread comments from United’s Executive...
United Airlines Launches Impressive New Ad Campaign
United Airlines has debuted an impressive new ad campaign that stays close to the carrier’s roots. A commercial entitled “World Orchestra” juxtaposes musical instruments with unlikely geographic locations, stringing together an impressive rendering of Rhapsody in Blue. For example, an...
United Flight From LaGuardia Diverts To Newark After Compressor Stall
Scary moments onboard a United Airlines flight bound from New York LaGuardia to Houston this morning after a compressor stall forced a diversion to Newark. Flyertalk member anandrag was onboard the flight and shared his experience: Anyone else on that flight?...
United Changes Fare Class Codes For Premium Cabins And Upgrades
United Airlines quietly updated its fare codes for some premium cabin tickets and upgrades over the weekend. With Polaris First class now just a memory, United has pulled A and F fare classes traditionally used to designate first class....
United Has Every Right To Demand Customers Pay For Hidden-City Tickets
I previously wrote the counter-position to this post which states that United has no right to come after customers for buying hidden-city tickets. In this post, it’s clear that United has every right to pursue customers who abuse the...
United: Hidden-City Customers Don’t Owe You A Dime
Last week No Mas Coach reported that a reader received a letter instructing them that they had performed 38 Hidden-City journeys (getting off before the last stop) and owe United Airlines more than $3,000. No, they don’t. In this...
