Good evening from LA. For the first time in weeks, it appears I will not set foot on a plane this week. I’m looking forward to it. Honestly. Last week, the Gulf Carriers “kissed and made up” with their...
United Airlines to Flight Attendants: Work on Sloppy Grooming, Uniform Standards
United Airlines has asked its flight attendants to take proper uniform wear and “personal grooming” more seriously. In a memo to flight attendants obtained by Brian Sumers of Skift, John Slater, United’s Vice President for in-flight operations, told FAs: Perhaps...
A “Real” Review of the United Polaris Lounge in SFO
My recent review of new United Polaris Lounge at SFO drew a couple critical comments that it was not “genuine” because pictures were taken prior to the public opening. I dismissed those concerns due to the enormous size of...
United Undoes First Class Meal Service Cutbacks
A small reprieve for premium cabin flyers on domestic United flights: United is rescinding its recent meal service cutbacks. I was alerted to this via an e-mail received from a Global Services passenger who had complained about the recent...
Wow! A Perfect Steak on United Airlines
Sometimes the Polaris stars align and you find a perfect steak in the place you least expect…on an airplane. That’s the subject of this week’s Meal of the Week. Earlier this week I flew from Tokyo to Los Angeles...
United Saver Award Sale to Outdoor Destinations
Ever wanted to visit a beautiful National Park in the USA with your miles? United Airlines is offering a 20-25% discount on select mountain and outdoor destinations this week for travel in June. For bookings made through May 21st,...
Dine Under The Belly Of A Boeing 747
You can now bid on the chance for a chance to have dinner next to an ex-United 747-400. Through an auction currently live on the MileagePlus Exclusives website, members can bid miles to travel to Tupelo, Mississippi for a...
Live and Let’s Fly Weekend Digest: May 13, 2018
Greetings from Tokyo Narita. I’ve been overseas the last several days and will provide further details on my trip tomorow. Over the last week, United has announced network updates including changes in Mexico service and a re-tooling of its...
United Shifting Strategy at Newark + Washington Hubs
United Airlines is shifting strategy at Newark Liberty and Washington Dulles, with big plans to concentrate connecting traffic at Dulles and make Newark “almost entirely” mainline. Let’s first turn to Domestic Network VP Ankit Gupta. His strategy is simple: Dulles...
United Overhauls Service To Mexico, Cuts Three Destinations
United Airlines is adjusting service to Mexico, eliminating three destinations entirely and reducing service to others. In a leaked internal memo, United announced several routing changes starting next month. Note that United has doubled capacity between the USA and Mexico...
Why is United Slashing Domestic First Class Meal Service?
Can someone explain to me why United Airlines continues to slash domestic first class meal service? Oh, I know. One word, right? Kirby. United Airlines’ President Scott Kirby is just doing what he attempted to do at American Airlines:...
Passengers Terrified by “Drunk or Stoned” FA on United Express
You’re on a flight from Denver to Williston, North Dakota when all of the sudden a FA blurts out (over the PA): “If your seatbelt isn’t tight, you f***** up.” That’s not funny. That’s vulgar. Then the FA sits on...
Commentary: United Hires a White House Press Secretary
United Airlines has named former White House Press Secretary Josh Earnest as its Chief Communications Officer. In a press release, United describes his job description: At United, he will be responsible for developing the company’s global communications strategy, leading a...
These Dogs And Cats Are Banned From United PetSafe
When United Airlines begins accepting new reservations for its PetSafe program this summer, many dog breeds and a handful of cat breeds will no longer be welcomed. United’s PetSafe program is currently under review. Working in collaboration with American...
My Conversation with Oscar Munoz at SFO
United CEO Oscar Munoz was on hand for a United Polaris Lounge media event last week in San Francisco. Unlike my last encounter, I asked him a couple questions this time. There were about 30 members of the media...
Tacos and Other Exciting Items on Latest United BOB Menu
Fancy a taco or barbecue chicken sandwich on your next flight? United’s latest buy-on-board menu includes a duo of comfort food favorites. Starting in May (that’s tomorrow), United’s latest buy-on-board menu will include egg and chicken chorizo (as if...
Live and Let’s Fly Weekend Digest: April 29, 2018
Greetings from the fairly remote Las Padres National Forrest about 90 minutes north of Los Angeles. It was special weekend for me: my brother is getting married next week and this weekend was his bachelor party. Heidi, don’t worry…it...
Dining and Bar Menus at United Polaris SFO Lounge
The new United Airlines Polaris Lounge at SFO offers a great mix of a la carte dining options and adult beverages. I’ve consolidated all the menus in this post. First, note that all food and drink are complimentary. Tipping...
New Cookies Onboard United Polaris Business Class
Chocolate is out, cookies are in. And not just any cookies, but delicious white chocolate cranberry cookies. When United first unrolled its Polaris business soft product, every longhaul flight began with a chocolate truffle in premium cabins. Currently United passes...
My Pictures from the New SFO United Polaris Lounge
Earlier today I had the chance to check out the beautiful new Polaris Lounge at San Francisco. While I’ll save my full review for tomorrow, I want to post a handful of pictures I took of the stunning new...
