United Airlines has revamped its boarding process…and the new process looks rather familiar. Here’s the rationale for the change: The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing...
United Airlines Executives Discuss Future Of LAX Hub
Chris Sloan of The Points Guy recently sat down with two United Airlines leaders. Comments on the Los Angeles hub caught my attention. Sloan interviewed Greg Hart, United’s chief operations officer, and Andrew Nocella, United’s chief commercial officer. During the...
United Threatens To Abandon Newark Hub
United Airlines has threatened to abandon its Newark hub if New Jersey lawmakers follow through on a proposed tax increase at Liberty International Airport that would only affect United. Currently, New Jersey only taxes the fuel on a plane...
The Sleeping United Pilot Story Was Fake News
Earlier this week I defended a United Airlines pilot who took a nap during an overnight flight from New York to Scotland. As it turn out, the whole story may be a hoax. According to an eyewitness onboard, the...
I Just Flew With The Trumps On United…In Economy Class
I knew something was up when a Secret Service officer appeared at the gate of my United flight from Newark to San Francisco prior to boarding. “They’re just going to walk right on. No stopping,” the agent specified. You...
Remembering United Flight 93 at Newark Airport
Today marks the 17th anniversary of the terrorist attacks of 09/11/01, a tragic day that catapulted the world into a new era of uncertainty. Four planes were hijacked and used as weapons of mass destruction, but one of them…United...
The Ridiculous “Story” Of The Sleeping United Pilot
United Airlines passengers stunned when pilot changes out of uniform and takes a NAP in first class an hour into the flight –UK Daily Mail United Airlines passengers stunned to see pilot take off clothes and fall asleep in first...
An Award Ticket Horror Story On SWISS
Let’s call this Sherlock Holmes and the Case of the Disappearing Award Ticket. Perhaps, with our collective deductive reasoning, we can get to the bottom of this. An Award Expert client was traveling from San Francisco to Milan with...
United Wants To Send “Hardest Working Person In America” To Tahiti
United Airlines wants to send you to Tahiti in business class, put you up in nice hotels, and give you some spending money…if you work hard enough. It’s a contest, but one of the best ones I have seen...
Why China Is Angry At United Airlines
A good compromise leaves both sides mildly discontent, but when one side has a stronger 剑 (sword), compromises do not hold up long. Mainland China is angry at United Airlines. It views the carrier’s “compromise” on the sticky Taiwan issue...
Sale: United Discounts Asia + Pacific Awards 20%
United Airlines has discounted economy class awards to Asia and Pacific destinations by 20% in celebration of Labor Day. You’ll see the sale already reflected on united.com, but note these guidelines: Ticketing Period: August 30-September 7, 2018 Travel Period: August...
United Airlines Add Service To Naples + Prague + Amsterdam
United Airlines will add year-around service between San Francisco and Amsterdam as well summer seasonal service between New York/Newark and both Prague and Naples, Italy. United teased us on Twitter yesterday with a hint at these routes using anagrams,...
United Adds Two Great New Destinations From Denver
United Airlines is adding two new destinations from its Denver hub, including a destination United has never served before. Starting on March 8, 2019, United will begin daily service ice to Charles M. Schulz–Sonoma County Airport (STS), about seven miles...
President of United Airlines DEFENDS Family Separation…On Airplanes
United Airlines hates family separation…unless their customers won’t pay to sit together. Last June, United Airlines, along with other airlines, came out strongly against the White House decision to separate minor children from parents who are captured while crossing the...
United Airlines Helps To Rebuild Houston
As we remember the first anniversary of Hurricane Harvey, we also remember that Houston is still rebuilding. A flight attendant passed on the following note from CEO Oscar Munoz to the United family: Dear United family, I spent this...
Review: United Polaris 777-300ER San Francisco to Hong Kong
As a lifelong American Airlines customer and frequent Cathay Pacific flyer, United had a long way to go to impress me with their Polaris business class product. They did. Here is another leg in my status run to Hong...
Review: United Polaris Lounge – San Francisco
This year I split my loyalty somewhat between United and American Airlines along with a handful of discount carriers for direct flights. As a result, I needed to make a status run and chose Hong Kong as my destination....
Breakfast Tacos On United Airlines?
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. My upgrade...
United Considers Significant Expansion To Washington Dulles Hub
United Airlines is considering up to a 50% increase in its number of flights at Washington Dulles. Speaking at the Boyd Group International Aviation Forecast Summit in Denver, United President Scott Kirby hinted at the expansion: Today we have...
The Economics of Lie-Flat Beds on 737s
United Airlines’ President Scott Kirby announced yesterday that United is exploring lie-flat seating on upcoming 737 MAX 10 deliveries. Speaking at the Boyd Group International Aviation Forecast Summit in Denver, Kirby touted United’s lie-flat domestic flights: It’s been really successful...
