United CEO Oscar Munoz appeared on ABC’s Good Morning America today as the first stop on his apology tour for the passenger dragging incident. The seven minute interview is worth a watch– Munoz is guarded in his words, yet does...
United Airlines Passenger Downgraded With Threat of Arrest
Here we go again. A California man was threatened with handcuffs if he failed to relinquish his first class seat on a United flight from Lihue to Los Angeles. The reason? His seat was needed for a “more important” passenger....
Emirates Shames United With Powerful Ad
The Royal Jordanian ad poking fun at United was cute. The Emirates ad is damning. Emirates just won the Trip Advisor Travelers’ Choice award for Best Airline in 2017. Now I know it seems like these sorts of awards...
What United CEO Left Out of Apology
It took United Airlines exactly one day to realize it was fighting a losing PR game. In a stunning (but hardly surprising) change in tone, CEO Oscar Munoz is now unequivocally apologizing for the passenger ejection on Sunday that left...
Details Emerge on Identity of Doctor Dragged Off United Flight
Wow! Details about the doctor thrown off the United Airlines flight on Sunday are emerging. He’s quite a character, but I’ll explain why we should not become sidetracked by his past. I do approach this topic cautiously. Surprisingly perhaps, what...
Is Oscar Munoz in Danger of Losing His Job?
Oscar Munoz, the United Airlines CEO who overcame a heart attack and heart transplant surgery, may not be able to overcome an incident that has galvanized the nation and indeed the world. Is Munoz in danger of losing his...
Royal Jordanian Trolls United Airlines
First it trolled Donald Trump. Then the in-flight electronics ban. Now Royal Jordanian is trolling United Airlines. The Royal Jordanian social team seems to have a lot of fun. In response to a trending story of United Airlines dragging...
I’ll Defend Oscar’s Note to United Employees on Flight 3411
View from the Wing shares a note sent from United CEO Oscar Munoz to employees this evening concerning Flight 3411. In it, Munoz staunchly defends United but offers up a morsel of evidence previously not revealed. Here’s the letter, in its...
United CEO Addresses Bloodied Passenger Incident
United Airlines’ CEO Oscar Munoz has issued the a statement concerning the passenger who dragged off an oversold flight yesterday– This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers....
The Black Market for United’s White Stuffed Polaris Bears
Although it is hit or miss, if you have flown United Polaris Business Class lately you may have received this cute stuffed animal– I received one on my flight home from Frankfurt last week. If you notice, the bear...
Why I Love the Upper Deck on United’s 747
From the first time I flew on a United 747-400 in business class in 2004 to now, I always make it a point to sit upstairs. But now I have a whole new reason. I’ve been on four United...
United Airlines Closing 787 Base in Houston, Moving it to Washington Dulles
United Airlines is closing its 787 base in Houston and moving it to Washington Dulles. Starting with the Winter 2017 schedule (begins on 29 October 2017), United will operate the Dreamliner to: Beijing London Heathrow Paris Charles de Gaulle...
United Scraps NRT-ICN Flight, Last Intra-Asia Flight from Tokyo Hub
United Airlines is ending its service between Tokyo Narita and Seoul Incheon this autumn, eliminating its last remaining intra-Asia flight from its Narita “hub”. Currently United operates a 737-800 between NRT and ICN on the following schedule: UA079 / Tokyo...
Beef Chili in a Sourdough Bowl: United p.s. Business (+ A Funny Story)
For this week’s Meal of the Week I look back on a unique (in terms of airline food, at least) lunch I had on United in December 2010. United p.s. service, which ran between New York JFK and San Francisco/Los...
Breaking: United Ground Stop at Houston IAH
Multiple reports of a United Airlines ground stop at Houston’s George Bush Intercontinental Airprot (IAH) have now been confirmed. A computer issue Here’s the official ground stop verbiage: CTL ELEMENT: IAH ELEMENT TYPE: APT ADL TIME: 2013Z GROUND STOP PERIOD:...
Mints on United vs. MINT on JetBlue
If you’re on a United flight this month, keep an eye out for complimentary mints. Yes, not to be confused with MINT (business) class on JetBlue! The Mileage Plus Explorer Card from Chase has an increased sign-up bonus of...
This Problem Cost Airlines $5BN Last Year
I suppose it should come as no big surprise, but airlines generate a lot more waste than I ever imagined. According to a Guardian report— Airline passengers generated 5.2m tonnes of waste in 2016, most of which went to...
Seatless in Seattle: United’s Polaris Problem
United’s seat problems continue. Two weeks after news that its new Polaris seats would face delivery delays due to “industrial issues” at Zodiac, United faces new short-term delays. The result: United is parking its brand new 777-300s in Seattle. “Short...
United Airlines Warns Employees Over Leggings Incident
Last post on the United leggings controversy. I promise! United Airlines is understandably unhappy about #leggingsgate. What should have been a non-issue has turned into a PR nightmare to a degree that many now label the airline as sexist against women. A...
United, Leggings, and the Power of Misinformation
Nothing like a dishonest tweet exploding into a firestorm on an otherwise quiet Sunday… I’ll address United’s pass rider dress code policy and the specific incident below, but let’s start with the tweets that set this all off: Turns out,...
