United Airlines CEO Oscar Munoz has issued a statement to United employees on the weekend attacks in London. United has a flight attendant crew base in London and I count United’s London-based crews as some of the best in the system....
United Airlines Suspends Service to Venezuela
Venezuela is on the verge of economic collapse and United Airlines has decided enough is enough. Effective July 01, 2017 United is suspending service to Caracas (CCS). Although corrupt President Nicolás Maduro has promised to prevent any carrier who halts service...
United Cuts Last Wide-Body Fifth Freedom Route
Hidden in yesterday’s announcement of new non-stop service between Los Angeles and Singapore was news that United Airlines would axe its final wide body Fifth Freedom route between Hong Kong and Singapore. Oh, I think it makes sense to cut it....
Flight Attendant Revolt Over New United Premium Transcontinental Service
Flight attendants are not happy about United’s new premium transcontinental service. In fact, they are up in arms. I’m a blogger, an aviation enthusiast, and a very loyal United flyer. Over the years I have made friends with many FAs...
United Caves: Increases U.S. Military Baggage Allowance
Last week I wrote about a soldier returning from active duty who was charged $200 to check his kevlar armor on a short United domestic flight. I defended United, but anything that remotely smacks of being anti-military is a losing...
United Airlines Will Launch Nonstop Service Between Los Angeles and Singapore
United Airlines is adding daily nonstop flights between Los Angeles and Singapore starting on October 27, 2017. The new routes demonstrate commitment to UA’s LAX hub and again beat out Singapore Airlines, who launched its own nonstop service between San Francisco and...
United Hints at a New Premium Economy Product
Earlier today United Airlines announced new and improved transcontinental premium service. But one statement in the press release caught my attention, signaling what may be even bigger news. Although United has toyed with the possibility of a true premium economy product...
Premium Transcontinental Service on United: Free Hot Meals in EconomyPlus + Boston Expansion
The rumors have finally been confirmed: United will expand its premium transcontinental service to flights between Boston and San Francisco on July 01, 2017. Even better, United will spruce up business class food and offer free hot meals in...
Memorial Day Message from United CEO
United CEO Oscar Munoz is quite the prolific scribe. My go-to FA (who also said a new international route from LAX will be announced later this week) sent me the following note Munoz sent to employees earlier today to...
United Airlines Falsely Accuses Father of Fondling Son
There are a lot of bad people in this world who want to harm children. But it seems sometimes that society has gone off the deep end in its inherent distrust of fathers. Henry Amador-Batten was flying from Newark to Raleigh-Durham last Saturday on...
Women Sue United Airlines for $85K After Rough Landing
Two women are suing United Airlines for $84,894.41, claiming a rough landing on their United Airlines flight caused mental and physical pain. The fight in question was UA1587, a redeye from Portland to Chicago on May 23, 2015. The suit alleges...
United CEO Reflects on Manchester Terror Attack
United CEO Oscar Munoz has penned a brief but beautiful note to employees concerning the tragedy in Manchester. Dear Fellow Employees, Along with the rest of the world, the eyes of 87,000 members of the United family are upon...
Update: I’ve Made it to Bangkok
Hello from Bangkok. My showdown with Ethiopian Airlines is one step closer. I arrived in the middle of the night after a fairly unorthodox routing. I flew United from Burbank to San Francisco to Hangzhou, one of United’s newer...
Leak: “United Coast” to Replace p.s. Premium Service
No Mas Coach reports that United Airlines will rebrand its p.s. (premium service) transcon flights as “United Coast”, adding Boston to San Francisco to the premium market. United Coast will include the existing p.s. service between Newark and Los...
United Airlines Pays $70MN for Naming Rights to Los Angeles Memorial Coliseum
More an LA-local story, but it piqued my interest nonetheless. United Airlines has purchased naming rights from USC for the Los Angeles Memorial Coliseum. The Memorial Coliseum is 94-year old LA landmark and home to USC football games. It was constructed...
Self-Righteous Soldier is at Fault, Not United
Today’s outrage: a solider back from a 21-month tour of duty in Afghanistan was forced to pay $200 to transport his kevlar armor on a 2hr United Airlines domestic flight. United was right to charge him $200 for exceeding his...
Don’t Forget to Ask For These Items When Flying United Polaris
United Polaris (business class) has many great amenities, but some you have to ask for. An Award Expert client just returned from a trip on the new 777-300ER from HKG-SFO and raved about how much she enjoyed the experience....
United’s Cockpit Door Codes Revealed Online
Pilots and flight attendants from each airline have forums and Facebook groups in which company policy can be discussed and stories can be exchanged. One United Airlines FA apparently shared too much, in posting a numeric door code online used to...
Mother’s Day Note from United CEO
Someone shared with me a brief yet touching note from United Airlines CEO Oscar Munoz to employees commemorating Mother’s Day today. Dear United family, Our moms are the bedrock of our families. They keep us together, they give us...
United Airlines Needs Customer Service, Not New Uniforms
From baggage handlers to pilots, everyone at United Airlines will be outfitted with new uniforms. That’s a foolish investment when customer service is so inconsistent. New uniforms are coming in 2019, but the preparation process has already begun. Employee roadshows...
