United Airlines will not retire 15 of its 757-200s as planned, as it examines viable replacements for the workhorse jet. The plan was to retire the remaining pre-merger United fleet of 757-200s later this year, all of which are configured with...
United Mainline Returns to Fresno, CA
United Airlines is returning to Fresno, California with a curious new route. United will run mainline a 737-800 on the 158-mile journey between San Francisco International Airport (SFO) and Fresno Yosemite International Airport (FAT). Starting on August 15, 2017, a late-night...
Disappointment on My United Flight Home from NYC
United CEO Oscar Munoz sent MileagePlus members a letter yesterday promising a “turning point” in customer service. But actions speak louder than words. Last night’s flight home from Newark to Los Angeles reminded me that the carrier has a long way...
Lengthy New Email from United CEO Oscar Munoz + Commentary
Yesterday was a very good day for United Airlines. The carrier debuted its new customer service action plan and later announced a settlement with Dr. David Dao over the UA3411 incident. Even so, MileagePlus members received a lengthy email...
Details: United and David Dao Reach Settlement
Just a hunch, but I think Dr. David Dao finds himself a very wealthy man tonight. His attorney has announced a settlement has been reached. In a press release (.pdf) from his attorney, we learn that Dao has reached...
Involuntary Denied Boarding (IDB) Process on United
United Airlines pledged it would not overbook as many flights, but it will continue to overbook. Although the chances of you getting bumped are very low, here’s how United handles an oversell situation. As part of the wholesale re-evaluation of its...
United Shares Comprehensive Timeline of UA3411
In addition to an ambitious new ten-step customer service plan, United also issued a document entitled United Express Flight 3411 Review and Action Report. You should read that, but also read United’s letter to the Senate Commerce Committee for even more insight. The public report begins...
Breaking: United Airlines Reveals Major Policy Changes
Acknowledging the disastrous aftermath of the UA3411 incident, United Airlines CEO Oscar Munoz promised a comprehensive review of the way United did business. The review is complete and major changes are on the horizon. I’ll address the policy changes in more detail below,...
New Audio and Video from UA3411 Dragging Incident
As we try to piece together an accurate storyline of the UA3411 incident, new audio and video brings a new twist to the controversy. Gate surveillance video obtained by NBC News shows that passengers de-boarded and then boarded again before...
Playboy Bunny’s Giant Rabbit Dies on United Flight
A former Playboy bunny who embarked on a career in plus-size rabbit breeding claims her perfectly healthy rabbit mysteriously died on a United flight from London to Chicago. Simon the Rabbit was already three feet long and destined to...
United Airlines Ads Pulled from Tribeca Film Festival
United Airlines ads were pulled at the Tribeca Film Festival after a rather humorous audience reaction to an ad touting the carrier’s great service. United is a major supporter of the Tribeca Film Festival. Fly United and you’ll find a selection...
Police Officer Who Dragged Doctor Off United Flight Tells His Side
Although it should come as no surprise, two of the Chicago Aviation Police Officers who dragged Dr. David Dao off UA3411 tell a very different story of what happened. Obtained via a Freedom of Information Act request by the Associated Press,...
Review: Los Angeles to London in United 787-9 Polaris Business
I’ve asked my six-month-old son Augustine to offer his thoughts on his very first flight, from LA to London on United Airlines in Polaris Business Class. The day of the big trip finally arrived. Mama and Papa had been looking...
Scott Kirby Positions Himself to be Next United CEO
Did you notice something about the pair of recent United bad publicity stories? Not a word from United President Scott Kirby. I believe that was strategic. CEO Oscar Munoz emerges from these events (the leggings incident and UA3411 incident) tarnished. Even...
Live and Let’s Fly Weekend Digest: April 23, 2017
Another week, another onboard airline altercation gone viral. I’ve spent most of the day offline today. My goal is to take one day off per week–not always possible, but my wife puts up with a lot during the week so...
Already? United Airlines Cuts Back on Polaris Amenities
United Airlines is cutting back on pillows and mattress pads in Polaris Business Class. As reported by Brian Sumers, the following memo went to FAs– Amenities – effective May 01 Customers and flight attendants both reported that there are...
United Airlines Regrets Leaving New York JFK
United left New York JFK in 2015, a decision it now regrets. I covered United’s departure from JFK extensively– United Airlines Leaves JFK, Moves p.s. to Newark United JFK Employees Say Goodbye to Home, Hello to Uncertainty Onboard Video...
Man Falsely Accused of Child Trafficking on United Flight, Humiliated
Imagine being accused of child trafficking because your children have lighter skin than you do. That’s what happened on a United Airlines flight. Disclaimer: just like I don’t trust Breitbart News, I don’t generally trust the Huffington Post. However, the...
United CEO Writes Me a Letter
United Airlines is still suffering fallout from its disastrous handling of the UA3411 incident. In a letter to United’s “most valued” customers, CEO Oscar Munoz apologizes and vows to reform the customer service experience. Here’s the letter, sent to me...
Bumped from United? Free Private Jet Flights
If the thought of being dragged off a United flight bruised and bloodied is not exciting enough, you may be able to get a free flight on a private jet too! JetSmarter, the “Uber for private jets” is inviting...
