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Home  >  United Airlines  >  United CEO Reflects on Manchester Terror Attack
United Airlines

United CEO Reflects on Manchester Terror Attack

Matthew Klint Posted onMay 24, 2017November 14, 2023 4 Comments

a city with many buildings

United CEO Oscar Munoz has penned a brief but beautiful note to employees concerning the tragedy in Manchester.

Dear Fellow Employees,

Along with the rest of the world, the eyes of 87,000 members of the United family are upon the city and citizens of Manchester, England, today. Our hearts and prayers are there as well, with all those grieving so terribly and so suddenly.

I spoke with our Manchester General Manager this morning who confirmed that all of our teammates are safe and accounted for, including our crew members. I assured her that we are standing by to offer whatever assistance we can lend during this time.

For more than two decades, United team members have flown the route connecting the United States to Manchester. Over those countless flights have arisen countless friendships; bonds of care, camaraderie and compassion; all feelings which have been stirred so powerfully by what we witnessed last night.

All of us at the United family send our deepest condolences to those affected by this terrible tragedy. And we will keep faith and keep vigil over this wonderful city, one which we love and are proud to serve.

With A Heavy Heart,

Oscar

The FA who shared this with me regularly works the Manchester route and added, “Although we are in a state of shock, we refuse to cower in fear.”

That’s not trite, that’s key. What happened in Manchester is barbaric and it becomes even more tragic if we start avoiding the city. The best way we can honor the lives of those lost is not to cower in fear. It’s time to visit Manchester.

(top image: www.Tecmark.co.uk / Creative Commons)

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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4 Comments

  1. Greg Reply
    May 25, 2017 at 2:04 am

    Matthew – Why do you call the note trite? I actually thought it was better than the typical of these statements.

    • Matthew Reply
      May 25, 2017 at 4:30 am

      I think it was a beautiful note. Just trite in the sense that we mourn for the loss of people we never knew. There is no better way to do it, but if we are honest (at least for me), I am so disconnected from Manchester that this incident does not resonate for me (like perhaps it should).

      • Matt Reply
        May 25, 2017 at 12:58 pm

        I think the confusion comes from “note trite” instead of “not trite” in the final paragraph.

        Oscar does very well expressing himself after tragedies, as we’ve seen several times over the last year.

        • Matthew Reply
          May 26, 2017 at 4:39 pm

          Oops. Another spelling error…fixed it. Thanks.

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