United Polaris (business class) has many great amenities, but some you have to ask for.
An Award Expert client just returned from a trip on the new 777-300ER from HKG-SFO and raved about how much she enjoyed the experience.
I asked her if she enjoyed the memory foam gel pillow.
What gel pillow?
And the pajamas?
And the slippers?
And the mattress pad?
What mattress pad?
I’m not joking.
Even with the elimination of one pillow, the United Polaris (business class) bedding remains one of the best in the business, if not the best. But some amenities are not proactively offered.
On your menu card, there is a little “At your request” blurb which specifies amenities available on your flight. On all Polaris flights, mattress pads, slippers, and a memory foam gel pillow are available upon request. On flights over 12 hours, pajamas are also available.
Citing both space concerns and lack of demand, there are not enough of these items loaded for everyone, hence the necessity of making a request.
This was a savvy client, actually: a world traveler who frequently flies business class to Asia. So if she was fooled, chances are you may be as well.
The amenities are wonderful in Polaris. Don’t forget to ask for them!