News that American Airlines will suspend service from Burbank/Bob Hope Airport next month compounds a problem for an airport that continues to lose passengers even as it invests in a pricey infrastructure upgrade that will enhance the parking facilities...
25% Discount on United/Continental Economy Class Award Tickets to Europe and Southern Africa
I wouldn’t call this the sale of century, but if you are planning an economy class award redemption to the lower half of Africa or Europe (not recommended–go in business or first), you can save 20-25% off the published...
United Airlines Confirms Continued Use of "Rhapsody in Blue"
Lap it up as small victory in the “war of influence” (a war over whether Continental or United will emerge as the true post-meger airline), but United confirmed today it will keep “Rhapsody in Blue” as its signature theme...
Police Storm my United Flight from Los Angeles to San Francisco
Minutes prior to push-back this morning, three uniformed LAX Airport Police officers boarded my United flight to San Francisco. I was sitting in row two and heard their conversation with the purser. Police: We need to speak to a...
Last Day to Transfer Continental Miles to Amtrak
In early November, I blogged about Amtrak-Continental partnership changes set to take effect tomorrow, 01 January 2012. As a friendly reminder, today is your last day to transfer Continental OnePass miles to Amtrak Guest Rewards and vice-versa. Elite status...
Mark Schwab New Star Alliance CEO
Hot off the press, Star Alliance has named a replacement for departing CEO Jaan Albrecht. Mark Schwab, former Senior Vice President of Alliances at United Airlines, will continue his close work with Star Alliance, now as the head of...
Lost Baggage Success Story on United Airlines
I rarely check baggage, but I checked three bags on my trip from Frankfurt to Los Angeles this week. With my time winding down in Germany, I elected to bring most of my stuff home so my final trip...
Back in the USA + A Bump on United Airlines
I am back in the U.S. this week for Thanksgiving and am just grinning tonight that my little ploy worked. My company booked me on a non-stop Lufthansa flight from Frankfurt to Los Angeles tomorrow but I opted to...
The Poor Folks at United Airlines Customer Service
I’ve written before about untied.com, the site that allows disgruntled United (and now Continental) passengers to post complaints about their expeirence. The sight recently got a facelift, humorously now resembling the current United.com homepage. Whenever I need a...
United Airlines to Launch Washington Dulles – Dublin Service
Just a quick note highlighting the announcement that United Airlines will begin flying from Washington Dulles to Dublin next May. The carrier will utilize a two-cabin 757 aircraft from the Continental fleet with lie-flat seats in business class. Dublin...
Amtrak Guest Rewards – United Airlines MileagePlus Partnership Changes
Not surprisingly, the Amtrak-Continental Airlines partnership will soon be scaled back. From 01 January 2012, you will no longer be able to transfer points between the two programs. Thankfully, it appears the train codeshares will remain and even after...
New FA Wings Coming to United Airlines
United Airlines has asked its flight attendants to choose new flight attendant wings as part of a uniform refresh coming next year. On the UA internal site, FAs were given the following information: “Now we invite you to vote...
My Advice to United Airlines on Inflight Wi-Fi
It appears that United is finally going to add wi-fi internet access across its domestic fleet and possibly its entire fleet. This announcement, made almost off-handedly by CEO Jeff Smisek earlier today during United’s quarterly conference call, is long...
United Club Passes on Sale for $19
United Airlines has discounted single-entry lounge passes at U.S. airports, offering the $50 passes for only $19. For those without lounge access, this offer is quite appealing. Sure, United Clubs are no comparison to clubs like a Lufthansa Senator...
50% Off + Free Shipping on United Airlines Tuilp Merchandise
As United Airlines transitions from the tuilp logo to Continental’s globe logo, they are clearing out old merchandise from thier online store, the United Shop. Now until supplies are exhausted, you can purchase most United-branded items for half price...
Dismal Service in United Airlines International First Class
If United Airlines wants to be, as Jeff Smisek puts it, “World’s leading airline,” treating international first class passengers like they are flying in steerage (or worse) is not going to cut it. This recent account posted on Flyertalk...
Three United Airlines Mileage Award Bookings in 15 Minutes
The most frustrating part of booking an award trip is when a telephone call to the airline is required. Some agents are quicker than others, but generally telephone awards just take a long time to book. I type this...
Aeroplan Points Devalued: No More Domestic First on Business Class Awards
Effective 06 September, two-cabin flights coded as “first class [O]” require three-cabin first class redemption rates when using Air Canada Aeroplan miles. I discovered the new policy while attempting to book a relatively straightforward award trip for a client...
Last Day to Purchase Lifetime United Club Membership
Tomorrow marks the final opportunity to purchase lifetime membership to the newly-branded United Clubs through Continental Airlines. As of today, the lifetime membership options have been removed from Continental’s site, but will still be available for purchase over the...
United Airlines Unveils New Million Mile Flyer Program
Since the United/Continental merger was announced last year, uncertainty has clouded the status of the combined carrier’s million-mile program. Which program would survive? United offered million-mile flyers Premier Executive (Star Gold) status for life and presented MMers with two...
