It may strike many as common sense, but training new hires in a thoughtful way with helpful feedback and the ability to ask questions is a great way to create and retain great employees. United Airlines is seeing the...
United Airlines Flight Delayed After Cleveland Browns “Trash” Plane (Update)
UPDATE: United Airlines reached out to Live And Let’s Fly concerning the Cleveland Browns charter and strongly refuted the assertion that the NFL team trashed the Boeing 757-300. On Sunday, United flight 1893 took a brief delay after our...
Why Was A United Airlines Flight Attendant Dressed Like This?
A United Airlines flight attendant served the cabin in khaki pants and an untucked blue shirt. Is there something I am missing like United adapting Southwest Airlines uniforms? Odd Flight Attendant Uniform On United Airlines A reader asked me,...
United Airlines 767-300 Suffers Likely Hull Loss After Rough Landing
A United Airlines 767-300 will likely never fly again after a rough landing in Houston that caused structural damage. What happened and who is to blame? Rough Landing Of United Airlines 767-300 In Houston Removes Aircraft From Service The...
United Airlines Updates Domestic Amenity Kits
United Airlines is updating its domestic premium cabin amenity kits with new route-specific collaborations with smaller companies. United Airlines Refreshes Amenity Kits On Key Domestic Routes The amenity kit has been updated on both premium transcontinental flights and flights...
I Flew United’s 777-200 With Eight Seats Across In Business Class…
It was like rewinding the clock back over a decade, but I had the chance to fly on a United Airlines “high density” 777-200 in business class on a recent transcontinental flight. While not a bad seat by any...
A Learning Moment For United Airlines
A passenger with autism claims she was not cared for properly by United Airlines. Since United apparently promised to help her in the first place, this mishap serves as an important learning moment for United Airlines. Passenger With Autism...
Karen Needs Her Personal Space On United Airlines…
I try hard to avoid using the “Karen” term because I know too many wonderful Karens, but a “Karen” incident on United Airlines involving personal space really leaves me rolling my eyes…kudos to the gate agent for handling the...
Flying United The Next Two Days? I Have PlusPoints Expiring
Readers and friends, I have 220 PlusPoints good for United Airlines flights in the next two days. If you want your trip upgraded, let’s make it happen. If you are considering booking travel or signing up for a new credit card...
United Airlines Captain Busted In Paris For Intoxication
A United Airlines captain has been handed a suspended prison sentence after being found nearly three times over the legal alcohol limit prior to operating a flight from Paris to Washington, DC. United Airlines Flight Cancelled In Paris After...
United Airlines Adds Over 100 Flights For College Football Season
United Airlines has added 127 new nonstop flights to help college football fans travel to key games this autumn. United Airlines Adds College Football Flights Again In 2023 This year, United Airlines will once again offer over 100+ nonstop...
United Airlines Updates Onboard Alcohol Policy
United Airlines will update its onboard alcohol policy to allow customers to enjoy two drinks at once, returning to a pre-pandemic policy concerning doubles or mixed drinks. United Airlines Updates Alcohol Policy – Two Drinks At Once Now Permitted...
United Airlines Plans To Rebuild Domestic Route Network With Larger Aircraft
While United Airlines’ route map is growing quite impressively on an international scale, since 2019 it has actually shrunk in terms of the number of destinations it serves domestically. United hopes to resume service to some of these domestic...
The Ridiculous Lengths A Magician Went Through To Make His Checked Bag From United Airlines Appear
This is a story about customer service. Or the lack thereof. The ability to let rules overrule common sense. Let’s review the story of a magician named Danny and his checked back lost, found, yet irretrievably out of reach,...
United Airlines 777-300ER To Taipei Diverts After Economy Class Passenger Won’t Stay Out Of Business Class
A United Airlines 777-300ER bound for Taipei returned to San Francisco to offload one problematic passenger after he refused to remain seated in economy class, making multiple trips to the business class cabin and resisting calls to return to...
United Airlines Debuts First 737-800 With “United Next” Interior
The first United Airlines 737-800 is now flying with a refreshed “United Next” interior. First United Airlines 737-800 With Refreshed Interior Now Flying This week, the first 737-800 (73Y) featuring United’s modern new interior has taken to the air....
How Meal Preorders Actually Work On United Airlines
If you are trying to preorder a meal on an upcoming United Airlines flight, you may find that your selection is “out of stock.” Here’s why. United Airlines Meal Preorders In Premium Cabins – How It Works This month,...
How Did An Emergency Evacuation Slide Drop From A United Airlines 767-300 Over Chicago?
Several of you have sent me stories about the emergency evacuation slide that was inadvertently dropped from a United Airlines 767-300 just prior to landing at Chicago O’Hare on Monday afternoon. This will be a more technical post, but...
United Airlines Adds San Francisco – Manila Route, More Transpacific Service From Los Angeles
Starting this autumn, United Airlines will be the first US airline to launch nonstop service to Manila from the US mainland. It will also relaunch two routes from Los Angeles including Hong Kong and Tokyo Narita and double service...
United Airlines Pilots Would See Up To 40% Pay Hike Under New Deal
United Airlines and the union representing its pilots have reached an agreement in principle on a new labor contract that would put an additional $10 billion in the pockets of pilots over the next four years, representing up to...
