United Airlines is getting a jump on potential regulatory action by making it easier for families to sit together at no charge, even on basic economy fares. It’s a shrewd move from United Airlines. New Family Seating Policy At...
First Stop, United Polaris Lounge LAX For Breakfast

This week I’m “liveblogging” my trip to Ukraine. Unlike traditional reports, these posts will be shorter and more frequent. I’m starting my trip to Kyiv with breakfast at the United Polaris Lounge at Los Angles International Airport. Polaris Lounge...
United Airlines Upgrades Domestic First Class Meal Service

United Airlines is bringing back two passenger-favorite amenities to its domestic first class product and also adding more variety on shorter flights. Hot Towels & Mixed Nuts Return To All Meal Service Flights On United Airlines Hot towels and...
NTSB Investigating United Airlines 777 Near-Collision At Honolulu Airport

After near-misses at New York between an American Airlines and Delta Air Lines jet and in Austin between a FedEx and Southwest jet brought increased scrutiny, federal investigators are now looking into another near-collision between a United Airlines 777-200...
United Airlines Adds New Complimentary Snacks In Economy Class

United Airlines is adding a trio of new complimentary snacks to its onboard line-up for economy class passengers that will augment its current selection of free treats. United Airlines Adds New Free Snacks To Economy Class Line-Up Over 12...
Chilling: United Airlines 777-200 Close Call Off Maui Coast

A previously unreported incident from December is chilling: a United Airlines 777-200 came just 775 feet–about five seconds–from hitting the Pacific Ocean after takeoff from Kahului Airport in Maui. Rapid Loss Of Altitude On United Airlines 777-200 After Maui Takeoff...
Green Chili Frittata On United Airlines

My Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Although unsightly, I found...
United Airlines Warns Flight Attendants To Be On The Lookout For Human Trafficking

Ahead of the Super Bowl on Sunday in Glendale, Arizona, United Airlines is warning its flight attendants to be on the lookout for human trafficking. United Airlines Sounds Alarm Bells On Human Trafficking, Particularly Around Super Bowl Ahead of...
Laptop Battery Fire Forces United Airlines Diversion, Sends Four Flight Attendants To Hospital

A lithium laptop battery caught fire on a United Airlines flight, forcing a diversion of the aircraft. While flight attendants successfully contained the fire onboard, four were sent to the hospital. Laptop Battery Fire On United Airlines The incident...
United Airlines Targets Southwest Airlines In Super Bowl Ad

United Airlines will be running a special Super Bowl ad this year in two Colorado markets, seeking to (not so) subtly draw a distinction between its operations and those of its competitors at Denver International Airport, especially Southwest Airlines....
United Airlines Cuts Los Angeles – Tokyo Narita Route Ahead Of Haneda Launch

United Airlines’ promised double-daily service from Los Angeles to Tokyo will not materialize, with Los Angeles – Tokyo Narita flight removed from the schedule ahead of the launch of new service to Tokyo Haneda. As United Airlines Adds New...
Steakhouse Cheeseburger On United Airlines

It seems that every month United Airlines offers a slight variation on its cheeseburger, so for this week’s Meal of the Week let’s review the “steakhouse cheeseburger” I enjoyed earlier this week. Steakhouse Cheeseburger On United Airlines – Yea...
United Airlines 787-9 Collides With 757-200 At Newark Airport

A United Airlines Boeing 787 collided with a Boeing 757 at Newark Liberty International Airport, causing what appears to be significant wing damage. No passengers or crewmembers were injured. United Airlines 787 and 757 Collide At Newark Liberty International...
My Creeping Flight Delay In Denver Leads To Comical Game Of “Musical Gates”

I had a rough first trip on United Airlines this week, with a creeping flight delay leading to a rather comical number of gate changes within a short time period that resembled a game of musical chairs. Tis the...
United Airlines Adds Super Bowl Flights

With Super Bowl LVII coming up, United Airlines is adding extra flights to get fans to Arizona. United Airlines Adds Super Bowl LVII Flights From Philadelphia + Kansas City Super Bowl LVII is coming on Sunday, February 12, 2023...
United Airlines Polaris Meal Service: The Sad State Of Affairs

United Airlines has opened a new test kitchen near its Chicago headquarters and is rumored to be rolling out catering improvements this spring. Based upon the sad state of dining affairs in United Polaris Business Class, this cannot come...
Trip Report: United Airlines 787-9 Diversion To Pago Pago

Last month, we covered the United Airlines 787-9 diversion to Pago Pago. A mechanical issue forced a United Dreamliner bound for Sydney, Australia to stop in the capital of American Samoa. Today, we bring you a trip report from...
Is United Airlines Poaching Pilots From American And Delta?

United Airlines CEO Scott Kirby was asked recently about whether United is benefiting from pilot attrition at Southwest Airlines. His response was surprising, suggesting that pilots are giving up their seniority at major US carriers to come fly for...
New United Airlines Flight Attendant Training Facility In Houston Represents Perfect Opportunity To Transform Service Culture

United Airlines has opened a new 56,000-square-foot flight attendant training facility at Bush Intercontinental Airport in Houston that it says will accommodate training up to 600 flight attendants per month. This marks the perfect opportunity for “United Next” to...
United Airlines CEO: It Is “Blindingly Obvious” Frontier And Southwest Can’t Grow In 2023

What would inhibit an airline from growing in 2023? A lack of pilots? A lack of airplanes? Perhaps poor infrastructure? For United Airlines CEO Scott Kirby, the biggest indicator is not even what might be coming, but how airlines...