Category Archives: United Airlines

One of the most difficult dilemmas when working in a customer-facing role is where to draw the line on the “consumer is always right” mentality. In the case of one United Airlines captain, a gratuitous insult by a 1K...

A United Airlines Boeing 787-9 traveling with cargo from Guam to Los Angeles made an unscheduled stop on Midway Atoll after a mechanical issue developed. United 787-9 Diverts To Midway Atoll The Dreamliner was operating a cargo-only segment from...

Speaking at United’s first quarter earnings call, CEO Scot Kirby told a story about business travel. His bottom line: United Airlines believes business travel will return quickly and in many markets be even stronger than before the pandemic as...

United Airlines is out with a new ad to draw attention to its three latest international routes additions. Although the new catchphrase, “Let’s Get Reunited, World,” seems a bit premature, it is incredibly poignant. New United Airlines Slogan: “Let’s Get...

United Airlines is stepping up its advertising in Denver, with a new citywide ad campaign intended to highlight United’s ties to the Mile High City and distinguish it from Southwest Airlines. United Airlines Launches New Denver Ad Campaign Over...

United Airlines is ramping up service to three nations that are welcoming vaccinated U.S. citizens with new summer service to Athens (Greece), Dubrovnik (Croatia), and Reykjavik (Iceland). United Airlines Adds Washington – Athens Service From July 1st through October...

Yesterday, Live and Let’s Fly reported on a video that strongly suggested, if not outright stated, that United Airlines would install seatback TVs and larger overhead bins on its older narrobowdy aircraft. But United has silently removed all mention...

It is rare to see soft product enhancement during the pandemic, particularly in economy class, but United Airlines is trialing pillows which appear to be a genuine upgrade. April 16, 2021 UPDATE: United will add this pillow to all its...

Facing a steady climb in domestic demand but border closures restricting international travel, United Airlines may soon start utilizing Boeing 737s from its Micronesia fleet on domestic flights. These aircraft are quite different than the rest of the United...

United Airlines will resume its “Better Boarding” group-style boarding process on Thursday, April 15, 2021. United Airlines Returns To Pre-Pandemic Group Boarding In a memo to employees, United explains the reason for the change: Now that more customers are...

I don’t have a TV at home, but several of you have shared this clip with me, so let’s explore Tucker Carlson’s extended attack against United Airlines on his Fox News program last night. Tucker Carlson Attacks New United...

Catering workers picketed at Denver International Airport yesterday after United Airlines hinted it is considering replacing them with cheaper contractors as soon as it legally can. United Airlines May Outsource Catering Workers At Its Flight Kitchens To be clear,...

United Airlines will trial free messaging onboard a number of popular apps on select Boeing 737 aircraft next week. United Airlines Will Offer Free Messaging Onboard Select Aircraft From April 12 – 18, 2021 United will test a new...

United Airlines will prioritize women and people of color as it begins recruiting pilots to fill an impending wave of retirements over the next decade. United Airlines To Restart Pilot Training Program, Focus On Diversity In February 2020, United...