UPDATE (20:15): United issued the following statement, noting the 757 experienced “multiple flat tires” upon landing in Newark. United issued the following statement: United flight 627 from Denver to Newark, New Jersey experienced multiple flat tires upon landing in...
Two Meal Service Updates On United Airlines
United has suspended its “mandatory” express dining service on some late-night flights to Europe and is still testing out free meals in economy class on select Hawaiian flights. In April, United began testing obligatory express dining service on select...
United ConnectionSaver Tool Has Serious Potential
United Airlines is rolling out “ConnectionSaver” technology across the board after successful trials in Denver and Chicago. The new tool has great potential. Gate agents often will not hold a flight because of the unknown ripple effects of doing...
Why United Does Not Fear Southwest Airlines In Hawaii
United believes that Southwest cannot match the quality of United’s service to Hawaii. But that’s not really the point. United CEO Oscar Munoz just returned from a multi-stop Asia Pacific trip that included Seoul, Tokyo, and Hawaii (including Honolulu...
United Airlines Reaches Secret Compromise Over Los Angeles Landmark
More than two years later, United Airlines and the University of Southern California have reached a compromise on naming rights for the Los Angeles Memorial Coliseum. The agreement is shrouded in secrecy. In May 2017, USC and United announced...
Once Again, I Must Status Run on United
Depending on my personal and business trips during the course of a year, I sometimes must fly unnecessary flights simply to retain my status. Again, this year I must status run for United 1K. If you are considering booking travel or signing...
United Polaris On Display At Saks Fifth Avenue
United Airlines is front and center at Saks Fifth Avenue’s flagship New York City store this weekend. Through Monday, Saks Fifth Avenue is highlighting United’s new summer destinations from Newark and its Polaris business class product in the ground...
United Airlines Operates “Flight For The Planet”
United Airlines claims it operated “the most eco-friendly commercial flight of its kind in the history of aviation” from Chicago to Los Angeles on Wednesday. Combining biofuel with carbon credits and compostable service ware with “gentle” taxiing, United achieved (virtually)...
United CEO Bemoans Honolulu Airport
United CEO Oscar Munoz is in Hawaii this week and had some choice words for Honolulu International Airport. As he toured airport facilities on Tuesday, Munoz told local media: I hate to be over dramatic but we’ve got to...
2019 Memorial Day Message From United CEO Oscar Munoz
Today is Memorial Day in the USA, a day to honor members of the armed forces who died in service to their country. Each year, I share the Memorial Day message that United CEO Oscar Munoz sends to his...
Will You Join United CEO Oscar Munoz On First Boeing 737 MAX Flight?
United CEO Oscar Munoz vowed to be a passenger on the first Boeing 737 MAX flight, when the airliner is cleared to fly again. Would you join him? Speaking to investors this week, Munoz used a bit of reverse...
United Airlines Seeks To Oust Avianca Chairman But Vows Independent Airline
United Airlines is extending an attractive loan offer to Avianca while vowing to keep the airline independent. At the same time, it is trying to oust the company’s chairman. Last week, I wrote about the possibility of United taking...
An Unfortunate Seating Snafu On United Airlines Provides Important Lesson
Monitor seat assignments. Monitor them often. A recent seating snafu involving a family of seven provides a perfect case study. A British family spent some time in the USA and had booked their return flight from Denver to London...
My Mother Loves Seattle’s Second Airport
My mother visited her sister who lives in Everett, WA. Instead of flying into SEATAC she tried out Seattle’s second airport north of Seattle in Everett, WA (Paine Field). She loved it as does nearly everyone. If you are...
A Tasty Vegetarian Choice In United Polaris
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. I recently...
Delta CEO Dismisses United CEO’s “Pissed Off” Passenger Assessment
Delta CEO Ed Basitan does not agree with United CEO Oscar Munoz’s assessment of how passengers feel by the time they step onto a plane. Last month, Munoz told ABC News that by the time passengers stepped onto any...
Big Problems Booking Lufthansa First Class Awards With United Airlines
15 May 2019 UPDATE: United has resolved this issue. The United Airlines award search tool is currently broken when it comes to first class awards on Lufthansa. At the moment, there is not a fix for it. See below...
United Airlines May Acquire Avianca
Avianca finds itself in a vulnerable position thanks to a recent default by its controlling shareholder. The default gives United Airlines a chance to take majority control of the growing Colombian carrier. Avianca is majority controlled by BRW Aviation, a...
New Spider-Man Safety Video From United Airlines
United Airlines has introduced its latest safety video, this time with a Spider-Man theme. You can watch the news safety video below: Speaking about the new safety video, Mark Krolick, United’s Vice President of Marketing, stated: For decades, Spider-Man has...
Mother’s Day Message From United CEO
I’m a day late to the party, but a friend shared with me a Mother’s Day note from United Airlines’ CEO Oscar Munoz that I wanted to share with you. Here’s the note, in full: Dear United family, At...