It’s not just frontline employees and office clerical workers at United Airlines who will be taking a hit; some long-term, high-level management employees will also be forced out of the company this autumn. Live and Let’s Fly received a...
United Airlines’ Expanded July 2020 International Schedule
United Airlines will be adding more international service to its July schedule. During the month of July, United will add: Additional trans-Atlantic flying from Newark (EWR), Washington (IAD), and San Francisco (SFO), including resumption of service to Brussels (BRU),...
Fearful Flight Attendant Union Hits Back At United CEO
The Association of Flight Attendants (AFA), the powerful union representing flight attendants at United Airlines, is not pleased with new CEO Scott Kirby…and it’s only his first full week on the job. But the AFA is also afraid that...
Scott Kirby’s Plan To Save Jobs At United Airlines
United CEO Scott Kirby has reached out to employees with a broad vision to avoid furloughs and job cuts in October. But the devil remains in the details… In the first of a new video series to employees called...
Beautiful New Ad From United Airlines
United Airlines is out with a simple but powerful new coronavirus ad that truly makes me want to fly. The ad offer a series of metaphors linking different treasures of nature to different parts of our home. Imagery is...
United Airlines Extends Travel Waiver To June 30th
United Airlines has matched American and Delta by extending its change fee waiver another month, now through June 30, 2020. In a memo to employees, United CEO Scott Kirby mentioned that demand for travel was slowly returning: “There are...
United Airlines Forced Out Of HQ Due To Severe Flooding
Record-setting rain in Chicago forced United Airlines out of its world headquarters in Willis Tower. Two weeks later, the building remains closed. Heavy Rains + Flooding Hit Chicago, Including United Airlines From May 15-17, 2020, heavy rains pummeled Chicago,...
C-Suite Leadership Shuffle At United Airlines
With Scott Kirby now in the captain’s seat, United is implementing a number of leadership changes effective June 1, 2020. Most notably, a new Chief Operating Officer (COO) has been appointed. A New Role For United COO Greg Hart...
Oscar Munoz’s Legacy At United Airlines
Earlier this week, Oscar Munoz stepped down as CEO of United Airlines, after nearly five years on the job. How should we evaluate his legacy? My friend Gary at View from the Wing called the Oscar Munoz legacy disappointing....
A Bizarre Sexual Harassment Lawsuit On United Airlines
A NFL player is suing United Airlines for failing to take seriously his sexual harassment complaint onboard a transcontinental flight. A Raucous Redeye Flight On United According to the lawsuit, filed in Los Angeles County, the following occurred on...
Delta’s New Triangle Route To Cape Town Puts Heat On United
When Delta Air Lines announced plans to retire its 777-200 fleet, one unanswered question was the status of its longest flight, Atlanta to Johannesburg. But Delta has come up with a creative “triangle route” solution that puts immediate pressure...
United Airlines Eliminates Formal Onboard Beverage Service
United Airlines will introduce a new snack pack that will replace traditional beverage service in economy class, at least temporarily. Select drinks will still be available upon request. United moved to exclusively serving pre-packaged food and drink in April....
Scott Kirby Channels His Inner-Winston Churchill
Scott Kirby sees himself, whether he admits it or not, as a wartime leader in the vein of Wintson Churchill. His address to employees earlier today makes this clear. I covered his speech to employees earlier today, but wanted...
What Scott Kirby Told United Employees Today
Scott Kirby was much more himself in his welcome video to employees versus his welcome video to the public. Even as a consumer, I found his internal speech much more compelling. Scott Kirby Does Not Mince Words In a...
United CleanPlus Will Promote New Standard Of Cleanliness
United Airlines is teaming up with Clorox and the Cleveland Clinic to “enhance” the airline’s cleaning standards with the goal to deliver an industry-leading standard of cleanliness. The new program is called United CleanPlus. How United CleanPlus Will Promote...
Letter From New United CEO Scott Kirby Does Not Sound Like Kirby
I’ve read memos from United’s new CEO Scott Kirby for years. I’ve heard him speak. I’ve met him on multiple occasions. A video letter to United customers simply does not sound like him. But it’s the first step in...
A Farewell Note From United CEO Oscar Munoz
Today marks the last day of the Oscar Munoz era at United. Tomorrow the baton is passed to Scott Kirby. We’ll have plenty to say about that, but want to focus today on a farewell note that Munoz just...
United Restricts Employee Standby Travel To Ease Onboard Crowding Tensions
United Airlines is limiting the number of employee standbys it will board in order to encourage “social distancing” onboard. Airline employees are generally allowed to travel on a non-revenue, space-available (NRSA) basis on any flight their airline operates. Sometimes...
Wow: United Airlines Offers Top-Tier Status, 250,000 Miles, And Lucrative Flight Benefits To Employees Who Quit Now
Facing a historic collapse in demand and grim prospects of recovery, United Airlines is further incentivizing employees to accept voluntary separation packages with several enticing new benefits. United Is Warning Of Steep Job Cuts In October Although the CARES...
United Airlines Prepares To Officially Enter The Kirby Era
On May 20, 2020 United President Scott Kirby will officially become the new Chief Executive Officer. How will consumers, employees, and shareholders react? Kirby: Hope Is Not A Strategy In several pieces over the last two months I have...
