United Airlines will postpone indefinitely the launch of new uniforms for flight attendants, pilots, and other work groups, citing cost concerns. I suspect that new uniforms are the last things on the mind of most United workers these days,...
United Significantly Reduces Flying Schedule At San Francisco + Los Angeles
Much like it did in Newark, United Airlines is dramatically scaling back flights from Los Angeles and San Francisco. In a note to SFO and LAX employees, United’s Executive Vice President Greg Hart announced the cutbacks, set to begin...
United Airlines Sued For Refusing Refunds: Class Action Coming?
Jacob Rudolph decided enough was enough. After repeatedly denying his refund request, Rudolph has sued United Airlines and is now seeking class-action status, a move which would allow all those impacted by United’s failure to promptly to refund tickets...
United Dynamic Award Pricing One-Way Street
United Airlines switched this year from a fixed award chart to one that changes based on availability. United dynamic award pricing is a one-way street. If you are considering booking travel or signing up for a new credit card please click...
What Does Airline Meal Service Look Like During COVID-19 Crisis?
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. U.S. airlines...
United Airlines’ Strategic Fleet Retirement Plan
Earlier I wrote about the revenue challenges United is facing during this time. That was not the only issue discussed during yesterday’s virtual “town hall” meeting with employees. United has also identified which aircraft it will retire and in...
United Suspends Service To Four Hawaiian Cities
With airplanes running virtually empty, United will further reduce domestic flights and axe service to four stations in Hawaii. Between April 8 and May 3rd, United will suspend service between the U.S. mainland and: Hilo (ITO) Kona (KOA) Lihue...
Wow: United Airlines Loses $100MN In Revenue Per DAY
Speaking to employees in a town hall-style meeting, United’s two leaders presented sobering numbers and warned that recovery may be much slower than originally hoped for. Incoming CEO Scott Kirby and Outgoing CEO Oscar Munoz virtually sat down with...
Why Two Southwest Pilots Are Heaping Praises On United Airlines
There’s a kinship in the airline business that transcends company uniforms. Just ask two Southwest Airlines pilots who are now singing praises to United Airlines. In an internal story shared with Live and Let’s Fly, the act of kindness...
Trip Report: Flying United During COVID-19 Epidemic
Reader Mark, a family friend, travelled on United earlier this week. He shared with me with this report, which is interesting on so many levels about what it was like to travel across the country during the height of...
My Interview With A COVID-19 Positive United Employee
A United employee who has contracted COVID-19 reached out to me. We spoke. He shared some disturbing information which United, not surprisingly, has pushed back on. But his story warrants our attention. The employee chose not to go on...
Brutal Honesty From United Airlines
On Saturday, I covered United’s latest letter to its customers. Today, I’ll cover its latest later to employees. One thing I admire, even though the bottom line is sobering, is the honesty. United Warns Of Jobs Cuts This Autumn...
United CEO Thanks Us For The Bailout…
If you’re a United MileagePlus member, you probably received an email last night from CEO Oscar Munoz thanking you for the bailout. It’s a nice note overall, in the sense that it is sincere in gratitude and cautiously optimistic...
United Airlines Drastically Reduces Service Onboard
I was wondering what took United so long. The carrier has finally matched the cutbacks to onboard product introduced by American and Delta during a time of heightened tension over COVID-19. United Airlines “Streamlines” Beverage + Meal Service Onboard In...
United Closes All Non-Hub Clubs; Only Nine Lounges Remain Open
Citing a continued decrease in demand, United is shuttering all of its lounges at non-hub airports, leaving open just a handful of clubs at mainland U.S. hubs. United Lounges Currently Closed Effective March 29, 2020 the following lounges will...
How United Airlines Handles Employees Who Test Positive For COVID-19
United Airlines just lost its first employee to COVID-19. Others have been infected. How does United deal with employees who contract COVID-19? Here’s how United is communicating to its workers about the incident. More specifically, Kate Gebo, United’s Executive Vice President...
United Airlines Further Reduces Domestic Schedule
As demand continues to plummet, United will further scale back its domestic schedule by reducing frequencies on several routes, including once busy hub-to-hub routes. Last week, United announced it would be reducing domestic U.S. and transborder Canadian flights by...
Coronavirus Kills United Airlines Newark Employee, Others Test Positive
There is a story behind the death of every man and woman. Those stories tend to get buried as death tolls quickly mount. Sadly, COVID-19 has claimed the life of a United Airlines ramp worker in Newark. It is...
Reversal: United Reinstates Longhaul International Flights
Earlier today I reported that United would slash all of its longhaul service in April, leaving only international service to a few cities in Mexico. Already, United has reversed that decision and reinstated a number of longhaul flights. United...
My Favorite Airline Comfort Food, One Last Time
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. My last...
