He’s called the heartless bean counter, the tone-deaf numbers man who fails the basic empathy test. But I’d caution all of us to stop attacking incoming United CEO Scott Kirby before he even starts. News of Kirby’s promotion was...
What United Airlines Told Employees About Leadership Change
What is United telling employees about the leadership shakeup that will pivot Scott Kirby to the position of CEO next May? Earlier today I wrote about the upcoming leadership change at United. In 2020, Oscar Munoz will step down...
Analysis: United Orders 50 Airbus A321XLRs, Defers A350-900 Order
Airbus has scored another victory with a large A321XLR order from United Airlines. United will also defer its A350-900 order until at least 2027. United Orders 50 Airbus A321XLR To Replace Boeing 757s For years, United has sought a...
Thanksgiving Letter from United CEO
In his annual Thanksgiving letter to United Airlines employees, CEO Oscar Munoz admonishes his employees to offer better service while thanking them for the great year. As we prepare for the Thanksgiving holiday in the U.S., I hope all...
United Scales Back Hong Kong And Australia Service
Adjusting to weaker demand, United Airlines is trimming service to both Hong Kong and Melbourne, Australia. United’s Hong Kong Reductions With civil unrest leading to weaker demand, United already cut back service to Hong Kong earlier this year. Chicago...
Keeping United 1K Status via Honolulu
Maintaining my United 1K Status is very important to me and my family. For the last year, distance flown matters more than just money spent (and segments) which means I have one more true mileage run, this year via...
United CEO Weighs In On U.S. Economy
United CEO Oscar Munoz downplayed fears of a recession, arguing the economy is sound and all signs point toward continued growth. Speaking to Jim Cramer on CNBC’s Mad Money, Munoz was asked if a recession was looming. He quickly...
Exploring United’s Swanky New CRJ-550 “Luxury” Regional Jet
I recently had the chance to explore United’s new Bombardier CRJ-550, a 50-seat jet that is undoubtedly one of the roomiest and most innovate regional jets in the sky. United CRJ-550 Layout United has taken a 76-seat regional jet...
EU Ambassador Bolts From Impeachment Hearing To United Polaris
U.S. Ambassador to the European Union Gordon Sondland must have a very good driver after leaving Capitol Hill at 4:00PM and somehow still making his 5:50PM flight to Brussels on United. After providing testimony implicating President Donald Trump, Secretary...
Why Is United Airlines Fighting Philippine Airlines?
As Philippine Airlines ramps up service to Guam, United Airlines is asking U.S. regulators to proceed with caution. Philippine Airlines (PAL) wants to offer PAL Express codeshare flights to Guam, effective March 5, 2020. Although PAL Express is owned...
Popular Tapas Snackbox Quietly Disappears On United
You may have noticed that the much-loved tapas snackboxes have not been available this month on United Airlines. They will return…but it might be awhile. I wrote about the United tapas snackbox when first introduced in 201o and again...
The “Everything” Bun Burger On United Airlines
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. Since we...
United Replaces Close-In Booking Fee…With A New Close-In Booking Fee
For months, United has proudly boasted that it is doing away with the $75 close-in processing fee for awards booked within 21 days of departure. What it did not mention was that that dollar fee for close-in bookings would...
Six Observations About Latest United MileagePlus Program Changes
With award charts no longer published, United Airlines has made changes to the way it prices awards on its own flights and on partner flights. Here are six observations. 1. Across-the-board increase in cost for close-in departures Across the...
Broken Promise: United Partner Awards Already Pricing Higher
We’re only a day into United’s new dynamic award pricing era and already we are seeing partner awards pricing higher. This directly contradicts what was promised when these changes were first announced in April. Back in April, United announced...
Delta Vs. United: The LAX Taco Wars
Two airlines. Two lounges. Two taco bars. Who wins at LAX, United or Delta? Regular readers of the blog know that I love tacos. Like, love to the point of eating tacos multiple days per week. What can I...
United Pilot Falsely Accused Of Indecent Exposure Receives Settlement
A United Airlines captain who was arrested for indecent exposure, a charge which quickly went limp, has settled with the City of Denver for $300,000. The incident occurred in September 2018. Recall that pilot Andrew Collins was at the Westin...
United Will Operate More Boeing 787s From Chicago
United Airlines will concentrate more Boeing 787 Dreamliners at Chicago O’Hare next year. In August, United announced the 787 was finally coming to Chicago, United’s home base. That included service to: Brussels (starting on March 28, 2020) Frankfurt (starting...
Perfect Paneer On United Shows Why Airlines Should Embrace Indian Food
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. While perhaps...
False Alarm: United Economy Plus Won’t Be A Separate Cabin…Yet
Will United Airlines start treating Economy Plus as a separate class of service? What will happen to MileagePlus elites, who currently can assign those seats for free? An unannounced trial this week by United is simply that, a trial,...
