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Home  >  Law In Travel • United Airlines  >  United Airlines Sued For Refusing Refunds: Class Action Coming?
Law In TravelUnited Airlines

United Airlines Sued For Refusing Refunds: Class Action Coming?

Matthew Klint Posted onApril 7, 2020April 7, 2020 4 Comments

United Airlines 2020 Winter Schedule

Jacob Rudolph decided enough was enough. After repeatedly denying his refund request, Rudolph has sued United Airlines and is now seeking class-action status, a move which would allow all those impacted by United’s failure to promptly to refund tickets to sue in common cause.

Rudolph is a police officer is a small town in Minnesota. He was supposed to travel from Hilton Head, South Carolina (HHH) to Minneapolis (MSP) via Chicago (ORD) last Saturday, April 4, 2020, but his flights were cancelled (several days before). But when he approached United for a refund, his request was denied. Instead, he was offered a voucher for $1521.45, the cost of the three plane tickets.

With the trip cancelled and no further trips on the horizon, Rudolph filed lawsuit in Illinois.

United has engaged in unfair and deceptive conduct through its policy to issue refunds, limiting and forcing customers into a rebooked flight or travel voucher instead of returning their money.

The lawsuit claims:

  • Violation of the Illinois Consumer Fraud and Deceptive Business Practices Act
  • Unjust enrichment
  • Conversion
  • Fraudulent misrepresentation

United has no comment except to note that it has not been served yet.

You can read the full complaint here.

A Potential Defense From United?

Congress enacted the Airline Deregulation Act (ADA) in 1978, which prohibited states from enforcing any law “related to a price, route, or service of an air carrier.” 49 U.S.C. § 41713(b)(1). Here, Rudolph is suing under Illinois state law and also includes consumer protection statutes from 49 other states in its complaint, as it seeks to provide a common remedy for citizens of 50 different states and validate its class action standing.

If the lawsuit proceeds, United may argue that the ADA precludes such claims. But 25 years ago the Supreme Court ruled  that preemption did not preclude certain breach of contract claims. American Airlines, Inc. v. Wolens, 513 U.S. 219 (1995).

Even the customer-unfriendly Ginsberg decision in 2014 will likely not be a roadblock. Northwest, Inc. v. Ginsberg, 134 S. Ct. 1422 (2014). Since Ginsberg, lower courts have distinguished “between voluntarily assumed contractual obligations and obligations imposed on contracting parties by state law.”

CONCLUSION

It was only a matter of time before people starting suing United over its failure to provide prompt refunds. With recent Department of Transportation clarification that airlines cannot drag their feet on refunds or insist upon vouchers in their place, it will be interesting to see if United now backs down or digs in.

> Read More: The Existential Airline Dilemma: Refund Or Survive

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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4 Comments

  1. Richard Reply
    April 7, 2020 at 7:50 am

    I am a little surprised there haven’t been more stories of this too. Especially in small claims courts. They have to have a heck of legal team to get out of what ought to be a clear open and shut breach of contract in the case of cancelled flights

  2. Tom Reply
    April 7, 2020 at 8:59 am

    UA is in deep deep trouble. I will be partaking in this upcoming class action suit as UA, as well as any other company, cannot simply take someone’s money, not provide agreed upon service, and then refuse to return that money paid. I believe that is theft, and is illegal. I encourage all others to do the same. If not, then we are setting a very dangerous precedent.

  3. Mike Reply
    April 7, 2020 at 11:36 am

    Filing this action alone costs much more than Mr. Rudolph’s ticket costs. Was he a hand selected plaintiff for purposes of generating more parties to establish a class action? Seems so.

    At some point if UA or the others file bankruptcy, wouldn’t everyone – including those holding points – become an unsecured creditor?

    How would a voucher for a fixed amount be handled in a bankruptcy? Unsecured creditor?

    It comes down to the fact that they are not going to have the cash to payout everyone holding tickets. Ultimately a voucher might be the better way to go and might possibly be usable before this litigation would ever resolve. Just my opinion.

    • Former UA1K Reply
      April 7, 2020 at 12:24 pm

      @Mike: See your point. I think the plaintiff wanted justice, right and wrong, although it might cost him more to file this lawsuit. As a legacy carrier, wouldn’t United consider its reputation and image worth much more than a few hundred dollars to refund the passenger?

      Last but not least, bankruptcy for United would never repeat. Would Kirby want all of his bonus stocks become worthless or upset the shareholders? Doubt it. I might be wrong but just personal opinion.

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