Earlier today I wrote about United’s surprisingly strong 2018 financial performance. United is clearly pleased about the results and CEO Oscar Munoz wants his employees to know. A FA shared the following note with me she received from Munoz...
United Reports Healthy 2018 Earnings, Rosy Outlook For 2019
United reported healthy fourth quarter earnings and an optimistic outlook on 2019, sending shares soaring in after hours trading. Let’s do the numbers first. Feel free to skip over this portion if you want to find out what these...
Dining Menu At United Polaris LAX Lounge
The new United Airlines Polaris Lounge at LAX offers an a la carte menu in addition to an elaborate buffet. Here’s a look at the menu. First, note that all food and drink is complimentary in this lounge. Tipping is...
Apple Should Be Proud Of Its Lucrative United Airlines Contract
While United Airlines appears to be in hot water for the leak of information concerning its top corporate contracts, I tend to think this is much ado about nothing. Apple does a lot of business with United Airlines. Wow,...
How United Reclaimed Its Rank As World’s #2 Airline
By at least one measure, United has surpassed Delta as world’s second largest airline. Under Scott Kirby’s leadership, United has been in expansion mode for the last year. Denver is expanding. Houston is expanding. Chicago is expanding. In fact,...
Pictures: Beautiful New United Polaris Lounge At LAX
United Airlines has unveiled its beautiful new Polaris Lounge in Los Angeles. The pictures suggest it was worth the wait! Before we get to the pictures, here’s some key facts about the new lounge: More than 12,000 square feet...
Hot Lunch: Where American Airlines Nicely Beats United
Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. The big-three...
Dear United, Please Don’t Ruin Your Great Mobile App!
Dear United, It’s me, one of your most loyal customers. In fact, some accuse me of being a United “fanboy” (and I can see why my love affair article played into that…). I understand that you are redesigning the...
United CEO Issues Stern Challenge To Employees
In a year-end letter to employees, United CEO Oscar Munoz stressed the importance of building upon the successes of 2018 while implying, ever so sternly, that employees have the choice to make 2019 a winning or losing year. Munoz...
United Airlines Bans All Emotional Support Animals On Longhaul Flights + Puppies And Kittens On Shorter Flights
United Airlines is drastically tightening up its emotional support animal policy, banning such animals on all flights over eight hours. Puppies and Kittens will also no longer be accepted as emotional support pets. Effective immediately, United will only accept...
Thank You United For Bringing Back My Favorite Treat!
United is bringing back the stroopwafel on morning flights. It’s about time! Via Twitter, United indicated this much-loved treat will return to economy class this month. The stroopwafel was introduced as a free snack in 2015 on morning flights...
A Beautiful Gesture From A United Flight Attendant
Simple gestures of kindness carry a profound ability to lift the human spirit. Flyertalk member JV Photo, who I know is a trustworthy source, penned a thread entitled, A United FA Made Me Cry (In a Good Way). It...
Is United’s New Employee Bonus Program Naughty Or Nice?
United Airlines has unveiled the latest iteration of its employee bonus program, a plan that theoretically could pay employees more but likely will pay less. The old program awarded $100/month for hitting operational targets (paid on a quarterly basis)....
The Real Reason United Airlines Is Buying ExpressJet
United Airlines wants a steady stream of pilots. It also wants to avoid the labor costs it pays to mainline flight attendants. The result is a convoluted acquisition of a regional airline that really takes some unpacking to understand....
Use Miles For A Sneak Peek At LAX Polaris Lounge
United’s fifth Polaris Lounge opens at Los Angeles International Airport on January 12, 2019. But through a special sale to MileagePlus members, you can enter the day before. As with past lounges, United is offering a special preview to...
United Announces 11 New Routes From Four Hubs
United Airlines will add 11 additional domestic/Canadian routes next summer on top of the recently announced addition of 22 new domestic and four international routes. Focusing on growth in Chicago O’Hare, Houston, Los Angeles, and Washington Dulles, the routes...
United Served White Wine To My Two-Year-Old Son
Sometimes, we just go through the motions. I’m guilty of it. And one United flight attendant was guilty of it when it came to my son. My wife and son flew from Los Angeles to London last week. While...
United Makes It Easier To Give Up Your Seat
United Airlines is making it easier than ever to volunteer your seat in an oversell situation. New technology on the mobile app, united.com, and airport check-in kiosks will provide more options, including instantly confirmable alternate flight arrangements (with compensation)....
United Announces Opening Date For LAX Polaris Lounge
United Airlines has just confirmed with me that the Polaris Lounge at Los Angeles International Airport (LAX) will officially open on Saturday, January 12th, 2019. We’ve been waiting for months (years really) for this lounge to open, but the...
United Airlines Has A Special Gift For Those Who Miss Christmas…
Thanks to the international date line, you may well miss Christmas this year if you are in the air. But if you are traveling on United, expect a little bonus in your MileagePlus account. All westbound United flights to...
