United will trial express dining service for all Polaris Business Class passengers on late-evening transatlantic departures from Washington Dulles next month. I’ve written about the problem of late-evening departures to Europe before. Eastbound transatlantic flights from the East Coast are short...
Passengers Hospitalized After United 737-800 From Baltimore Diverts To Washington Dulles
A United flight from Baltimore diverted to Washington Dulles after passengers and crew became sickened by noxious fumes. The smell of fumes was present upon boarding only worsened as the flight took off. Passengers complained of nausea, headaches, chest pain,...
Flight Attendant Shows The Powerful Bond Of Language
Sometimes we can touch the lives of others in unexpected ways. One United flight attendant did exactly that without ever opening her mouth. For John Maucere, flying can often be a pain. The seasoned Hollywood actor and comedian is deaf....
What Meal Service Looks Like In United Premium Plus (Premium Economy)
On March 30, 2019 United Airlines will officially roll out Premium Plus service on 17 longhaul routes, with more to follow as aircraft are retrofitted or new 787-10s are delivered. United’s new premium economy product will greatly resemble domestic...
United Airlines Grants Lifetime Global Services Status To Medal Of Honor Recipients
The Medal of Honor is the highest and most prestigious military award in the USA. Recipients of the award enjoy a host of benefits both inside and outside the military. United Airlines is adding to that list with free...
A Model Flight Attendant For United Airlines
It’s so easy to complain when something goes wrong, but I want to use this space today to offer great praise for a wonderful United flight attendant. She is truly a model flight attendant for United Airlines. When I...
FYI: Air India Award Space Currently Not Bookable With United Miles
If you’re trying to book an Air India flight using your United miles, you cannot…at least for the time being. United Airlines has had some issues with its Star Alliance partner award inventory lately. For several weeks, bookings with...
United 787 Diverts To Small French Island After Mechanical Scare
A United Airlines’ 787-9 bound for Los Angeles diverted to Noumea due to the “smell of smoke” onboard. Noumea is the capital of New Caledonia, a French territory located east of Australia and north of New Zealand. The flight,...
I Flew The “Boring” Option Home To LA…
After spending hours (upon hours) trying to come up with an interesting way back to Los Angeles, I ended up booking “boring” United Airlines. That turned out to be a great choice. Sometimes boring is a good thing. Sometimes...
Do New United Airlines Mobile Boarding Pass Colors Offer A Hint On New Livery?
As we await the next “evolution” of the United Airlines livery, a new style of mobile boarding passes may offer a clue as to what to expect. For years, United mobile boarding passes have looked like this in the...
United Airlines Unveils Two New Gender Booking Options
Following through on its promise, United Airlines became the first U.S. airline to offer additional non-binary gender options for new flight bookings. You’ll now have four gender choices when you book a ticket on united.com: Male (M) Female (F)...
A Classy Move From A Classy United Express Captain
Flight delays stink. Especially when they occur around meal times. But one United Express/MESA captain went above and beyond the call of duty during a prolonged flight delay. A mechanical issued delayed a United Express flight from Tulsa (TUL)...
United Airlines Explains How It Chooses New Routes
Have you ever wondered how an airline decides when to start a new route and why it might choose to compete on some routes but not others? In a detailed and insightful article that was shared with some employees...
United’s Dig At Southwest Airlines
Southwest will shortly commence service between California and Hawaii, but United wants to remind you that there are other choices. The following appeared on United’s Twitter recently: I view the ad as a friendly and good-natured jab, but a...
Free Beer On United Airlines Tomorrow
Tomorrow is 312 Day (not to be confused with 420 Day). In celebration, United is offering free beer to select 21+ passengers flying from Chicago O’Hare. Indeed, this is a totally made-up holiday. But Chicago beermaker Goose Island Brewing Co. wants...
Opinion: United Should Invest In Polaris, Not Livery
Yesterday, I wrote about United’s plans to introduce a new livery next month. Today, I argue that there are far more pressing priorities than fuselage paint jobs. The new livery will likely incorporate the new purple and blue hues...
United Will Introduce New Livery Next Month
When United Airlines and Continental merged, the United name may have survived, but the Continental livery did. Now comes the chance for true reconciliation. I say that facetiously, of course, since the paint on aircraft is like the old...
Dear United FAs, Please Stick To The Script!
Flight attendants on United Airlines will soon have more leeway and flexibility in making onboard safety and service announcements. In fact, United is even inviting FAs to show “personality”. Does that mean we are doomed to Southwest-style tomfoolery? Let’s hope...
A Very Classy Move By United Airlines
There are few things in life, if any, harder than losing a loved one. I simply cannot imagine the pain of losing the one you loved most. For one widow who recently lost her spouse, United Airlines made the...
Review: United Airlines 757-300 First Class Honolulu To Los Angeles
Your choice of aircraft matters greatly when flying to Hawaii. While widebodies will generally result in premium cabin lie-flat seating on American, Delta, Hawaiian, and United, narrowbody aircraft usually feature only recliner seats. Since I reviewed my Hawaiian Airlines...
