Los Angeles has been experiencing “May Gray” all week and I love it! Every year around this time I am reminded of how I should be living in London or Seattle…but I digress (while hoping for “June Gloom”). This...
Beautiful Act of Kindness by United Flight Attendant
Can you imagine leaving something valuable behind on an airplane, only to have a flight attendant hand-deliver it to your door? That’s what happened to a New Jersey woman, who was startled when a United flight attendant showed up...
Delta Pilot Clips Parked A319, Blames United…
A Delta Air Lines flight clipped the wing of an empty United Airlines A319 at Hollywood Burbank Airport Tuesday night. But according to the pilot, it was United’s fault. The Embraer RJ-175 Delta Connection flight, operated by SkyWest, was taxiing into...
United CEO: Personal, Not Political Reason for Dropping NRA Discount
United Airlines’ CEO Oscar Munoz was asked about why his airline suspended National Rifle Association (NRA) discounts after the Parkland, Florida high school shooting massacre. His response was surprising. During a Q&A time, a man in the audience asked...
Wow! United Private Suite at LAX Offers VIP Ground Services
United Airlines and The Private Suite have announced a new relationship that will allow select United business class customers access to a private VIP Terminal at Los Angeles International Airport (LAX). Customers who purchase access will enjoy private and...
United Really Doesn’t Want You to Steal Onboard Bedding!
Theft of Saks Fifth Avenue bedding continues to be a problem on United Airlines. So much so that United has redesigned its business class menus to warn against theft. Nicely, of course. Like warning labels on tobacco products, onboard...
Live and Let’s Fly Weekend Digest: May 20, 2018
Good evening from LA. For the first time in weeks, it appears I will not set foot on a plane this week. I’m looking forward to it. Honestly. Last week, the Gulf Carriers “kissed and made up” with their...
United Airlines to Flight Attendants: Work on Sloppy Grooming, Uniform Standards
United Airlines has asked its flight attendants to take proper uniform wear and “personal grooming” more seriously. In a memo to flight attendants obtained by Brian Sumers of Skift, John Slater, United’s Vice President for in-flight operations, told FAs: Perhaps...
A “Real” Review of the United Polaris Lounge in SFO
My recent review of new United Polaris Lounge at SFO drew a couple critical comments that it was not “genuine” because pictures were taken prior to the public opening. I dismissed those concerns due to the enormous size of...
United Undoes First Class Meal Service Cutbacks
A small reprieve for premium cabin flyers on domestic United flights: United is rescinding its recent meal service cutbacks. I was alerted to this via an e-mail received from a Global Services passenger who had complained about the recent...
Wow! A Perfect Steak on United Airlines
Sometimes the Polaris stars align and you find a perfect steak in the place you least expect…on an airplane. That’s the subject of this week’s Meal of the Week. Earlier this week I flew from Tokyo to Los Angeles...
United Saver Award Sale to Outdoor Destinations
Ever wanted to visit a beautiful National Park in the USA with your miles? United Airlines is offering a 20-25% discount on select mountain and outdoor destinations this week for travel in June. For bookings made through May 21st,...
Dine Under The Belly Of A Boeing 747
You can now bid on the chance for a chance to have dinner next to an ex-United 747-400. Through an auction currently live on the MileagePlus Exclusives website, members can bid miles to travel to Tupelo, Mississippi for a...
Live and Let’s Fly Weekend Digest: May 13, 2018
Greetings from Tokyo Narita. I’ve been overseas the last several days and will provide further details on my trip tomorow. Over the last week, United has announced network updates including changes in Mexico service and a re-tooling of its...
United Shifting Strategy at Newark + Washington Hubs
United Airlines is shifting strategy at Newark Liberty and Washington Dulles, with big plans to concentrate connecting traffic at Dulles and make Newark “almost entirely” mainline. Let’s first turn to Domestic Network VP Ankit Gupta. His strategy is simple: Dulles...
United Overhauls Service To Mexico, Cuts Three Destinations
United Airlines is adjusting service to Mexico, eliminating three destinations entirely and reducing service to others. In a leaked internal memo, United announced several routing changes starting next month. Note that United has doubled capacity between the USA and Mexico...
Why is United Slashing Domestic First Class Meal Service?
Can someone explain to me why United Airlines continues to slash domestic first class meal service? Oh, I know. One word, right? Kirby. United Airlines’ President Scott Kirby is just doing what he attempted to do at American Airlines:...
Passengers Terrified by “Drunk or Stoned” FA on United Express
You’re on a flight from Denver to Williston, North Dakota when all of the sudden a FA blurts out (over the PA): “If your seatbelt isn’t tight, you f***** up.” That’s not funny. That’s vulgar. Then the FA sits on...
Commentary: United Hires a White House Press Secretary
United Airlines has named former White House Press Secretary Josh Earnest as its Chief Communications Officer. In a press release, United describes his job description: At United, he will be responsible for developing the company’s global communications strategy, leading a...
These Dogs And Cats Are Banned From United PetSafe
When United Airlines begins accepting new reservations for its PetSafe program this summer, many dog breeds and a handful of cat breeds will no longer be welcomed. United’s PetSafe program is currently under review. Working in collaboration with American...
