After 47 years, United Airlines is retiring the Boeing 747 from its fleet. The final international flight will be on October 29, 2017 from Seoul to San Francisco. Today, United announced the final domestic flight: San Francisco to Honolulu...
How to Stopover in Iceland Using United Miles
Earlier this week, United announced it would begin service to Iceland starting next May. The new route creates a great opportunity for an Iceland stopover on your way to Europe or back if using United miles. Last year, United...
Richard Quest Explores United Polaris
United Airlines and CNN’s Richard Quest have been working for three years on the latest edition of Business Traveler. The program tracks United’s Polaris Business Class from its birth to takeoff. I think this three-part video is 24 minutes...
Beware of the Basic Economy “Gate Service Fee”
Delta Basic Economy fares permit a larger carry-on bag, so the focus of this story is on American Airlines and United. If you think you can slip by undetected with you rollerboard, be prepared to pay up and lose...
United DID NOT Bump 77-Year-Old Woman, Strand Her Overnight
With a leadoff like this, I don’t blame you for jumping to a conclusion that United is simply hopeless… A 77-year-old woman who uses a wheelchair was left alone and stranded at a gate at Newark airport for 12 hours...
United Airlines Adds New Service to Iceland, Portugal, Scotland and Switzerland
United Airlines’ President Scott Kirby suggested his airline would re-focus on domestic service, but that has not led to any slowdown in international expansion. Quite the contrary, United is using its fuel-efficient fleet to expand to new destinations around...
What is the Difference Between United Polaris First and Polaris Business?
Although United is gradually phasing out its international first class product, 777-2oos featuring an eight-seat first class section could conceivably be operating for the next three years as United gradually retrofits its fleet. What is the difference between Polaris...
United Status Challenge: My First Flight
I was surprised and delighted to see that contrary to stated status match levels, I was granted a status challenge from American Airlines Executive Platinum status to 1K. After reading comments from our readers, I decided to take the...
First United 767-300 with Polaris Seats Takes Flight
Last month I wrote about the completion of United’s first 767-300 retrofit. Last night, the reconfigured aircraft took its first flight, from Newark to London. > Read More: Revealed: United 767 Polaris Cabin Layout There was some controversy that the...
How to Check In Hands-Free for Your Next United Airlines Flight
You can now check-in for your United Airlines domestic flights without even lifting a finger or tapping a key. Just ask Alexa… I bought an Amazon Echo when it first came out…and have never opened it. I liked it...
New Houston to Sydney Flight on United Airlines — Too Long?
United Airlines is launching new service from Houston to Sydney, Australia, an ultra-longhaul route that showcases new markets made possible by the 787-9. The new route will be daily and begins on January 18, 2018. Tickets are already on...
Heartwarming Video: United CEO Visits Houston
United Airlines just released a heartwarming video covering CEO Oscar Munoz’s visit to areas devastated by Hurricane Harvey in Houston. I don’t think the video requires much commentary. Here it is– I love the simple truth in this video...
Live and Let’s Fly Weekend Digest: September 3, 2017
A pleasant Sunday evening to you from Germany. I’m wrapping up a trip and looking forward to spending the next few weeks in California. The big news last week, at least in my mind, was Hyatt’s new status fast...
Cutbacks: United Airlines Slashes Domestic First Class Meal Service
In an era of sustained profitability, it is confusing when airlines make customer-unfriendly, logically dubious cutbacks to premium class meal service. But that’s exactly what United Airlines has just done on domestic first class flights. The North American Premium...
United Airlines’ Humanitarian Relief Flights to Houston
Brutal Hurricane Harvey continues to wreak havoc on Texas. Thousands of people are in desperate need of assistance and even some evacuation centers are now flooded. United Airlines is stepping up to help with seven humanitarian relief flights to...
United CEO Comments on Hurricane Harvey
Hurricane Harvey has hit Texas harder than expected, impacting millions, displacing hundreds of thousands and taking the lives of at least five people. The storm has shuttered United’s fortress hub at Bush Intercontinental Airport in Houston until at least...
The Airline Meal I’ve Had Most Often
Those of us who fly often tend to settle into a routine. Admit it. Same security line, same seat in the lounge, same seat onboard, same meal. For my Meal of the Week segment this week, I pay homage...
United’s Secret New Invite-Only Restaurant at Newark Airport
United may not have a Polaris Lounge yet at Newark’s Liberty International Airport, but it now has an invitation-only restaurant called Classified. Do you have access? I don’t. You can input your MileagePlus number and last name at the...
The Real Reason United is Launching Denver to London Service?
In the world of politics, what seems obvious is often only a clever cover for something less obvious. By all accounts, United’s decision to add transatlantic service between Denver and London was a strategic move to challenge Norwegian Air....
United’s Chief Digital Officer: Overbooking Will Continue
Linda Jojo is the Chief Digital Officer for United Airlines as well as the Executive Vice President of Technology. In a recent wide-ranging interview with the Wall Street Journal, she explained why United will continue to overbook flights. Overbooking...
