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Home  >  American Express • Family Travel  >  Collateral Damage from American Express Centurion Lounge Change
American ExpressFamily Travel

Collateral Damage from American Express Centurion Lounge Change

Kyle Stewart Posted onApril 18, 2021September 12, 2021 50 Comments
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The blogging world was atwitter with condemnation over a change in 2023 for AMEX cardholders, but few have mentioned the collateral damage from the new American Express Centurion lounge charge.


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centurion lounge charge

Centurion Lounge Policy Change “Disclosed”

American Express has changed who can access its Centurion lounges beginning in February 2023. However, they didn’t really announce the new $50 per person guest charge, rather, they simply changed their terms and conditions and astute bloggers caught it. The new change maintains that Hong Kong and London Centurion lounge guest access will remain unchanged, likely due to contractual agreements with cardholders therein.

The current policy allows American Express Platinum and Centurion cardholders to access the lounge so long as they present a boarding pass showing confirmed reservations for same-day travel. Each cardholder (including authorized users) is presently permitted to bring two complimentary guests into the lounge with them.

Centurion cardholders will remain exempt from the limitation, as will those who achieve spending of $75,000 in a calendar year with 2022 as the first year in which that spend will be tallied.

The Problem They Are Trying To Solve

There are too many people in American Express Centurion Lounges. That was true before the pandemic and social distancing hasn’t helped matters. Airport rent is expensive and making larger lounges has to stop at a certain point. This is especially true since there’s no direct revenue from the lounges, just an implied reason for holders of the personal and business Platinum card from American Express to continue paying their annual fees.

Turning guests away or asking them to wait to visit is not popular among members, nor is the increasing difficulty in securing seats at many of the lounges. American Express already invests an incredible amount into the soft product with expensive, chef-designed menus, and premium cocktails. But even the wi fi in many locations is becoming constrained.

The bank simultaneously needs more customers, more revenue, and fewer visitors – a tall order.

Collateral Damage

There are some affected by this change that really do not contribute to the problem. Families occupy a minor presence in the lounges but are significantly affected.

Take my situation for example. I hold both a business and personal version of the Platinum card, my wife holds one too in her own right. My daughter, however, will not be eligible for an authorized user account for several years (minors cannot be added as authorized users until they reach the age of 13.) In my specific example, my family pays three annual fees but unless I pay an additional entrance fee, my family won’t be permitted which will leave all of us on the outside looking in.

Before you dispute my assertion to suggest that it’s actually freeloading families bringing in parties of six on a single annual fee and an authorized user (with their two guest children each) I’d point you in the direction of the family rooms. My family frequents the Centurion lounge whenever we travel together on a major trip in which we have time to visit. We have encountered precisely one other child (without their parent, no less) in the family room on any of those dozens of visits.

I have seen plenty of consultants (one of the many hats I wear) bringing in co-workers filling their plates at the buffet and trading stories at the bar. To be fair, Platinum card members are well within their right to bring up to two guests free of charge and they should – Platinum and Centurion AMEX cards aren’t cheap.

However, I find little merit in the suggestion that it’s all these pesky families causing problems of crowding. Families generally consume less food on a per guest basis, far less alcohol, and often occupy space exclusively for them leaving the rest of the lounge to other cardholders. Families are not the problem.

Three couples on a weekend getaway enter the lounge on a single annual fee and an authorized user. Each cardholder can access the lounge plus their two guests each.

In 2023, that option goes away for all the examples (my family, weekend three couple trip, consultant and peers) but in our specific case and those with children under the age of 13, we don’t even have the opportunity to add them as authorized users. The consultant could pay one time and add up to three additional cardholders for the same $175 fee (which actually could make the problem worse) but younger families are ineligible.

Conclusion

There’s no perfect system to process policy/impact how and where product changes are made. Centurion lounges need a manner by which to reduce their visitor load and this accomplishes that goal. However, families are disproportionately affected as collateral damage for other bad actors which is both frustrating and disappointing. This cardholder would at least like a provision that allows for a “family pass” or a younger authorized user to be able to enter as we expect. If holding three Platinum cards isn’t enough to get three people through the hallowed gates of the Centurion lounge then maybe I don’t need any Platinum cards at all.

What do you think? Are families disproportionately affected by this change? Should there be a lower age requirement for adding authorized users? 

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About Author

Kyle Stewart

Kyle is a freelance travel writer with contributions to Time, the Washington Post, MSNBC, Yahoo!, Reuters, Huffington Post, MapHappy, Live And Lets Fly and many other media outlets. He is also co-founder of Scottandthomas.com, a travel agency that delivers "Travel Personalized." He focuses on using miles and points to provide a premium experience for his wife and daughter. Email: sherpa@thetripsherpa.com

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50 Comments

  1. Danny Reply
    April 18, 2021 at 1:52 pm

    Lol, hate to break it to you, but a throuple is NOT three couples…

  2. Kyle Stewart Reply
    April 18, 2021 at 2:01 pm

    @Danny – Lol. Sometimes I leave easter eggs for my editor to keep her on her toes. Looks like that one got past. Corrected.

  3. Jack Reply
    April 18, 2021 at 2:14 pm

    People with families think consultants are the problem and consultants think families are the issue. There are bad actors on both sides and threads on flyer talk with examples for both sides too.

    • Kyle Stewart Reply
      April 18, 2021 at 2:32 pm

      100% agreed. But one set of bad actors can still get their co-travelers in for about $58/year, families with children under 13 cannot.

  4. David Reply
    April 18, 2021 at 2:19 pm

    Freudian slip:

    “However, families are disproportionately affected as collateral damage for other bad actors which is both frustrating and disappointing.”

    Implying that families are bad actors too. Frankly, if you want to bring in a kid, just pay $50.

    • Kyle Stewart Reply
      April 18, 2021 at 2:31 pm

      There are certainly bad actors on both sides, we agree on that. But bad actors travelling frequently with others on business can add AUs at a cost of $175 for three or about $58 each. That’s just over the cost of a single visit. Families can’t do that unless your child is 13, in which case just add an authorized user. However, if they aren’t yet 13, then we can’t add them so yeah, families are certainly collateral damage in this change.

      • Jeff Reply
        December 2, 2021 at 9:00 am

        Umm. I think your argument about the one sided collateral damage is overblown here. Who in their right mind is going to add a colleague as an authorized user just so they have free access to an airport lounge? Authorized users typically tend to be close, trusted family members (spouse, kids or in some cases a sibling) not some random colleague whose spending habits and credit history you have no knowledge of that you spend little to no time with outside of work. Also , this colleague is highly unlikely to be a boss who presumably earns more than you and could afford their own card and if it’s a peer in a similar income bracket as you that is traveling enough for you to add them as an AU, then why wouldn’t they apply for their own platinum card? So I don’t buy your argument about one side experiencing more collateral damage as the scenarios for adding a colleague are just not that plausible. The VAST majority of people would not do this for someone they just happen to share the same work address with.

  5. Miamiorbust Reply
    April 18, 2021 at 2:21 pm

    I like your work but on this topic you are mixing the concepts of what families like yours can do (you are all welcome) with your sense of fair play on the economic model (you may be at an economic disadvantage under the new model). Honestly, if it is important then just pay up. If that doesn’t make sense for your budget, well, life ain’t always fair. Seems like a good lesson for parents to share with their children.

    • Kyle Stewart Reply
      April 18, 2021 at 2:28 pm

      I’ll pay up for an authorized user for my daughter in addition to my three outright annual fees, can we get in now?

  6. Michael Reply
    April 18, 2021 at 2:29 pm

    So Kyle are you going to pay Amex less money after this change? Do you think your business is less likely to provide affiliate marketing for their products?

    • Kyle Stewart Reply
      April 18, 2021 at 2:54 pm

      @Michael – Good questions, let me answer them in order.

      1) Yes, if it remains unchanged or without an AU age exemption by 2023 I will likely cancel at least my personal card and possibly more.

      2) I can only presume that you’re referring to LALF as “my business” as none of my other companies interact with AMEX on an affiliate level. Assuming that’s correct, unfortunately, I do not have any control over which products are featured as part of that affiliate program. If I did, IHG would never see the light of day for starters.

      But more to that point, a lot of readers falsely beieve that we garner a majority of our revenue from affiliate programs and banks like AMEX. We’ve been running the affiliate program for 18 months (approx.) and to date I have not seen a single dollar from AMEX. In fact, revenue from affiliate links has so far accounted for less than 0.1% of revenue for LALF. We have hardly been shy about our distaste for their products and product changes:
      https://bitly.com/3x8lH5C
      https://bitly.com/3eslWjN
      https://bitly.com/3eePtxa
      https://bitly.com/3egKwnx

      I’m not sure that answered your question but I am happy to engage further.

  7. Mon Reply
    April 18, 2021 at 2:56 pm

    There is a simple solution, much higher annual fees. Too many people have the platinum card now. Raise fees to $1000 and crowding will go down. Amex still makes enough money. Sorry but there are just too many people with “premium” cards for it to be actually premium.

    • Kyle Stewart Reply
      April 18, 2021 at 3:02 pm

      And they are. Personal cards are said to be going up to $699. But even at that price plus an AU ($874 total) which is, frankly, pretty close still wouldn’t allow my family through the doors due to the age limitation. This reinforces the collateral damage element.

  8. Miamiorbust Reply
    April 18, 2021 at 3:02 pm

    Actually, no. That’s the point of the post. You aren’t standing up for parents. You want other groups to set rules that you like and complain when they don’t. There are plenty of good reasons why a four year old should not be issued an Amex card. Good luck adjudicating a fraud claim on a card issued to someone too young to even speak or read. Seems you do have quite a bit in common with other occupants of the kids room.

    • Kyle Stewart Reply
      April 18, 2021 at 3:21 pm

      Thanks for stopping by.

  9. Mon Reply
    April 18, 2021 at 3:10 pm

    Yes but if they did $1000 primary and $500 for an AU, I think they could reverse the policy and allow 1 guest per cardholder.

    • Kyle Stewart Reply
      April 18, 2021 at 3:20 pm

      That’s probably true.

  10. Chase Reply
    April 18, 2021 at 3:10 pm

    Why don’t you add your child as an authorized user. Amex allows them to be added without a SSN (they’ll just keep ‘reminding’ you to add it) and an ID won’t be needed at checkin since she’s under 16 anyways. I don’t understand this mentality…if it’s really that important to you to get a child in, there are ways.

    • Kyle Stewart Reply
      April 18, 2021 at 3:20 pm

      I guess I was just following the rules. I’ve inquired and they said 13 and up so if you have a child that is clearly under 13, lack of an ID doesn’t really overcome the obvious.

  11. Maimiorbust Reply
    April 18, 2021 at 3:11 pm

    Kyle, just stop. Your family will still be allowed through the door. Your original argument was fine but your responses are just confrontational and on this, are not correct. Nobody’s kids are denied anything. You just have to pay for them.

  12. Ryan Reply
    April 18, 2021 at 3:47 pm

    The last think I want in an airport lounge is a ton of families. Thank goodness they will mostly be gone. Amex lounges are not places for kids. should be a retreat from the crying and screaming. I could not be happier with these changes.

  13. Andrea Reply
    April 18, 2021 at 4:00 pm

    Frankly, I think limiting kids to these business lounges is a good idea (sorry to say that, I have kids too…) In more than one occasions, I’ve experienced kids and parents just treating the Centurion and other business class lounges as “McDonald Playground”. The kids are “free” to run around, throwing stuff at each other, screaming and yelling, and hitting chairs and sofas where other peaceful seeking travelers are sitting at…. I’m Sorry… but the original idea of having these lounges are more target toward the business travellers or travellers who would prefer an exclusive and quiet ambience before departure. AE is just trying to bring back this grass root environment to its airport lounges. When I am bring my kids on a flight, I try not to bring them into the lounges…I’ll just bring them to the airport playroom (if there is one) or just sit at the gate terminal sitting area; as I understand how sometimes the turmoil and disturbance my kids could created in these quiet lounges…

    • Kyle Stewart Reply
      April 18, 2021 at 7:03 pm

      Kicking out members that disobey the rules is incumbent on management. Whether it’s kids running around, or adults behaving poorly – if they don’t follow the rules they should be shown the door. And I agree that a nice ambiance before departure is the purpose. There are phone rooms for people who need to speak on the phone and there are family rooms for those with children. If someone is talking loudly or on speakerphone in the main lounge that doesn’t help with the “quiet ambiance” any more than an undisciplined child.

      • Sakfive Reply
        October 12, 2021 at 8:51 am

        God forbid Management dares to show the door to those undisciplined guests. Unless they are doing harm to others, it’s unlikely Management would do such thing. Just picture the headlines in the media when the father starts recording the whole situation “Quiet and respectful family kicked out of the AMEX Centurion Lounge”.

        I agree with others, Centurion Lounges should be for adults or at least for 12+ years old guests.

  14. Arlington Traveler Reply
    April 18, 2021 at 4:05 pm

    @Kylet Stewart, do you really think “consultants” are going to add their coworkers as authorized users? I’m not adding a coworkers I don’t know really well as an authorized user. I think it’s more likely folks will add family (siblings and parents) whom they trust as authorized users before people will add their coworkers.

    • Kyle Stewart Reply
      April 18, 2021 at 7:19 pm

      I know several who do this.

  15. Benji Reply
    April 18, 2021 at 4:24 pm

    You should start posting only pro-family stuff I love seeing all the loners get all worked up in the comments

  16. Joe Reply
    April 18, 2021 at 4:38 pm

    I’m not the biggest fan of Kyle, but I do like it when he becomes pro family.

  17. CHRIS Reply
    April 18, 2021 at 5:40 pm

    Also lounges in military cities since they all get the card for free. The lounges are packed with them. Know how I can tell who they are???? They don’t shut up about it and wear all kinds of identifying stuff to show how cool they are. Just make it a free USO lounge and deny access to everyone else…..or as they like “you didn’t have the ba**s to join”…….yawn ok hero.

  18. Andrew Phelps Reply
    April 18, 2021 at 5:54 pm

    Thanks for posting this. Totally agree. Families with well-behaved kids under the age of 13 are rarely the problem but now are basically persona non Grata. I only bring my kids along once or twice a year (max). Even if they kept the currently planned restrictions but allowed a couple of family passes a year would be fine by me.

    • Kyle Stewart Reply
      April 18, 2021 at 7:00 pm

      Family passes would do the trick. And what is this ridiculous notion you mention of a family with well-behaved children? Non-sense!

  19. Jim B Reply
    April 18, 2021 at 5:57 pm

    I get the issue, but the Centurion lounges were set up primarily for business travelers if I am not mistaken. If I am I apologize up front. All the lounges, not just Centurion, are over crowed with the advent of the lounges via credit card. The credit cards for airline lounges are less expensive than paying for them outright.

    There will be some hiccups with this new policy but I believe thing will be straightened out with the advent of time.

    • Kyle Stewart Reply
      April 18, 2021 at 6:58 pm

      They were set up for cardholders. We are cardholders thrice over.

      I’d also argue that if your sole purpose for the card is to replace a lounge then 1) They aren’t cheaper necessarily, and 2) There are substantially fewer than American, Delta or United individually.

  20. Mike Saint Reply
    April 18, 2021 at 10:18 pm

    Kyle,

    You can EASILY get an additional card for someone with a name and you can make up a birthday. I have gotten cards for family members that don’t live in the USA and don’t have a SSN. I only use their passport and AMEX does NOT ask for any ID so there is no reason you couldn’t give your kid’s name and just make up a DOB.

    • Kyle Stewart Reply
      April 18, 2021 at 10:24 pm

      I understand this but AMEX’s terms state the AU cardholder must be 13. My daughter is clearly nowhere near 13. She might hold the card but imagine her checking in at the lounge with her boarding pass. It won’t pass the smell test and consider the same would be true for children obviously far younger (think 3 or 4.) If the kid if 11 or 12, ok, but much younger – it won’t work. And if it doesn’t, I am out my $175 at least and still sitting outside the lounge.

  21. Tony Reply
    April 18, 2021 at 11:48 pm

    Amex Plat is a supposed to be premium card. If you have them just for lounge access ,then this card isn’t for you. Amex devalued its platinum by whoring out to everyone, which caused the issue at hand. Glad they are doing something about it. No issue with families in the lounge, I plan to bring my wife and kid, but I pay to play 🙂

    • Kyle Stewart Reply
      April 19, 2021 at 1:24 am

      I agree with pay to play, except in this case I literally cannot.

  22. Alex Reply
    April 19, 2021 at 1:28 am

    @Kyle Maybe they are planning on doing away with the family rooms? That would cater to the business crowd by not only reducing overcrowding by reducing the number of people, but by claiming that space for the more impacted use.

  23. S Reply
    April 19, 2021 at 4:21 am

    Omg I really can’t believe this dialogue has gone on so long. This comment section is exhausting, and clearly there isn’t going to be anything one can say to convince Kyle that no one wants to be around his children when they are trying to have some peace and quiet on a layover.
    Bottom line. You chose to have kids, deal with the well known consequences of having to be relegated to the world of other loud family environments. I’m sure you wouldn’t take a 6 year old into a 3 star Michelin restaurant. Same logic here. It would be extremely selfish and inconsiderate to do so.
    Thank god AMEX is putting their foot down here.

  24. 121Pilot Reply
    April 19, 2021 at 6:22 am

    I think Amex has erred on several levels.

    1. We have no idea yet what post pandemic lounge usage patterns are going to look like. Overcrowding may not even be an issue again for a while.
    2.I’d bet my right arm they haven’t looked at any data on who exactly is using up lounge space. Is it card holders and their families? Guests? AU’s? They should have started tracking all of this over the next year or so. That would have allowed them to take a more targeted approach. They would have been able to see that a card holder traveling with his wife and kids was such a small segment of the usage that they could have continued to allow this without materially impacting crowding. They might have found that AUs were a huge percentage of lounge users and that was what they needed to target.
    3. If they did look at the data and have the numbers to show that what they are doing is in fact required then why not communicate that openly and honestly? If they could show that essentially barring families was in fact required to address overcrowding then it would be a far easier pill to swallow.

    I’ve not been in a Centurion Lounge but I’m with you. I’d bet that families don’t have a material impact on lounge crowding. Since you can’t make kids into AU’s perhaps the best solution for Amex is to allow a card member or AU up to two children at a time. That of course assumes that this is an issue they care about at all. Which I doubt very much.

  25. Aaron Reply
    April 19, 2021 at 8:42 am

    Collateral damage? And people thought only Matthew gave in to hyperbole…

  26. Jerry Reply
    April 19, 2021 at 10:15 am

    @121pilot the Amex lounges are already overcrowded. It’ll surely be worse in a post COVID world. Last week, MIA had a wait of over an hour to get in. The wait at DFW has generally been around 30 minutes whenever I’ve been by over the past 6 weeks. OTOH I have never waited to get in to an AC in either airport.

    Children may not consume much, but they do count as a person, and a quiet family of 5 counts for 5 people just as much as 5 solo cardholders. The difference in admitting the 5 cardholders is that you’ve admitted 5AFs vs 1 when the family is let in.

  27. DCA Will Always Be "National" Reply
    April 19, 2021 at 3:19 pm

    All this nonsense about families…let’s just put out this poorly-kept secret:

    A fair number of biz travelers just don’t want to see kids in the CL. Full stop.

    Aside from the capacity issues @Jerry mentions – which are absolutely well-founded, families aren’t the sole problem for overcrowding, and we all know that. I can imagine that everyone reading this has guested at least 1 or 2 people at one time or another. Heck, maybe even every time. And that’s because we biz travelers treat the CLs like “free” bars that also have a restaurant attached, and are an exclusive reprieve from the throngs of “infrequent travelers” – a term that often includes large families with children going on their annual [insert holiday] trip – that roam the rest of the airport. And they don’t want to ditch their colleagues when they head off to the CL for “free” booze and food. But they also don’t want to go somewhere that’s JUST LIKE the rest of the airport. This whole “families are causing overcrowding” argument is a red herring. And it’s perfectly okay to think kids don’t belong in the CL. And I agree. But let’s just be honest about it. Maybe AmEx agrees and that’s why families are being “disproportionally” affected.

    Plus, it’s easier to kick out a loudmouthed, (drunk) adult a**hole than it is to tell parents that their (obviously precious and wonderful) loudmouthed, a**hole child needs to be quiet/calm down or risk expulsion. People almost expect kids to be loud, too, so the presumed probability that a child will be obnoxious is higher than that of a biz traveler hammering away on their laptop.

  28. Arthur Reply
    April 19, 2021 at 3:47 pm

    I have not had a problem with kids in Centurion lounges because I never saw that many. Pre-COVID, the problem was too many adults, period. Once the one in DCA opens, I can’t even imagine how crowded that one will be.

    I also have no problem with military getting the plat card for free. I was never clear whether it was USAA, Penfed, or Amex that did that.

  29. anonymous Reply
    April 19, 2021 at 8:04 pm

    @Arthur, it’s a benefit offered by Amex for its own in-house cards with annual fees, to active duty military. USAA’s Amex network cards are issued by USAA, and PenFed doesn’t have any Amex cards anymore since the Pathfinder was converted to VISA.

  30. 121Pilot Reply
    April 20, 2021 at 10:14 am

    @Jerry are those lounges operating at 100% capacity or do they have COVID related restrictions in place?

    If the latter is true then it’s not a good measure of what things will be like as we return to normal.

  31. Kyle Stewart Reply
    April 21, 2021 at 4:58 pm

    ^^^^This

  32. Kyle Stewart Reply
    April 21, 2021 at 4:59 pm

    @Arthur – That’s exactly my point. Not that many families are in there anyway, and the ones that wouldn’t qualify for an AU card are even smaller than that. This is why these families are collateral damage but not the intended target. This got lost on a few commenters.

  33. Kyle Stewart Reply
    April 21, 2021 at 5:03 pm

    @DCA Will Always Be National – A lot of those same business travelers don’t want to see kids in business class either, but that happens too. Just like there are poorly behaved children, there are poorly behaved adults on airplanes, in lounges, at restaurants – at the end of the day they are all just people.

    You call it a red herring, I call it collateral damage – either way families with kids under 13 are not likely the intended target but are affected.

  34. Kyle Stewart Reply
    April 21, 2021 at 5:13 pm

    @S – From your comment “Bottom line. You chose to have kids, deal with the well-known consequences of having to be relegated to the world of other loud family environments. I’m sure you wouldn’t take a 6-year old into a 3 star Michelin restaurant. Same logic here. It would be extremely selfish and inconsiderate to do so.”

    Maybe you’re new here, but our daughter has been joining us in the front of the plane and in Michelin-starred restaurants for a long time. If she can’t behave and we can’t control her we would leave the restaurant or offer our seats to someone in coach. Luckily (and with diligent parenting) we haven’t had that issue. But your assumptions are incorrect. Not everyone is just looking around for chicken nuggets and a ball pit for their kids or deciding they can’t enjoy nice things because they choose not to parent. Our kid eats broccoli willingly. This is a combination of her being amazing, but we have also enforced that this is what’s for dinner, it’s a combination of effort and luck.

    That said, here is an exact counter to your assertion that we wouldn’t bring our child to a Michelin-starred restaurant. Here is a reflection on our trip to Gaggan in Bangkok, a two-star restaurant and at the time, voted the best in Asia and second-best in the world. https://bit.ly/3fbbU69

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#Emirates #777 #firstclass
Nearly five years ago, I took a “break” from I Nearly five years ago, I took a “break” from Instagram ahead of the birth of my first child. Goodness, how time flies. While I’ve enjoyed catching up on others over the years, now it is time for me to return to Instagram. In this first post, I highlight two joys in my life, my two children, whom I trust will grow up to be prolific travelers that circumnavigate the globe as ambassadors of love and respect.

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#travel #airplanes #airlines #miles #points #familytravel #human #integrity #honor
United Airlines' new Polaris seat is a huge improv United Airlines' new Polaris seat is a huge improvement over UA's current business class seat. Check out my blog at liveandletsfly.com for 70+ photos of how @united is transforming its entire business class experience starting this December!
The perfect @flysas name tag for #Longyearben! The perfect @flysas name tag for #Longyearben!
Spotted four #polarbear outside of #longyearbyen - Spotted four #polarbear outside of #longyearbyen -- oh, and I love 40°F summer weather!
One of the best crews I have ever had the pleasure One of the best crews I have ever had the pleasure of flying with in all my years of flying. Thank you @flysas SK940 on 11 Aug 2016
Next stop ARN! But dear @flysas , next time if I a Next stop ARN! But dear @flysas , next time if I assign a window seat months in advance, don't move me to a center seat "for my convenience" with no way to get my original seat back... 😞
Ready for #PIA from #MAN to #JFK -- we will be rac Ready for #PIA from #MAN to #JFK -- we will be racing the #Delta flight to JFK at the gate next to us, which also departs at 12:45p. With @onemileatatime
Another room with a beautiful view... #hyattregenc Another room with a beautiful view... #hyattregencycasablanca #cassablanca #hyatt
Enjoying #shanghai with @onemileatatime from the i Enjoying #shanghai with @onemileatatime from the inside of the @grandhyatt_shanghai ... It is 40°C outside! 😓
From my front gate to my boarding gate in 15 minut From my front gate to my boarding gate in 15 minutes flat. I ❤️ #bur #burbankairport
@malaysiaairlines #747 out of retirement and in se @malaysiaairlines #747 out of retirement and in service at #kul -- beautiful livery!
View from my 61st floor room at the beautiful bran View from my 61st floor room at the beautiful brand new @parkhyattguangzhou -- look for a full review coming soon on the blog #hyatt #parkhyatt #guangzhou #parkhyattguangzhou
Will miss the @united #globalfirstlounge at #ord, Will miss the @united #globalfirstlounge at #ord, which closes tomorrow and the Queen of the Skies #747 which will be retired in 2018.
The colonial #architecture of #mumbai is stunning. The colonial #architecture of #mumbai is stunning. If you're ever here, get up at 5am and have a walk around the city before it gets busy. You can hear the birds instead of honking horns.
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