I received the following e-mail from United today:
My first thought was what redesign? I didn’t even know there was a Mileageplus.com website. Turns out there is, sort of–the web address takes you to the Mileage Plus portion of the United website. So far, so good.
United promises “better organization” and a “fresh new look” on the new website. These are good things. But how about “the ability to search for Star Alliance partner awards online” or “itemized EQMs” instead?
I’m afraid that we are going to get a pretty new website with the same ol’ outmoded back end. A cosmetic update is not acceptable. Here is what I want to see:
- Online searches for partner and Star Alliance awards*
- Itemized EQMs
- Realtime, accurate upgrade availability
- Ability to remain logged in
- Online Star Alliance mileage upgrades
- Realtime upgrade waitlist status after checking in, like Continental’s website
*This is actually a tough one. On the one had, I’d love to do the searching and booking myself. On the other hand, many UA flyers think their miles can only be redeemed for United flights. Making it easier to book Star/partner awards might decrease award availability for moi. 😉
Am I asking too much? Judging from a conversation I had last year with UA’s tech team last year, the answer is undoubtedly yes.
Hopefully the CO/UA merger will eventually lead to a functional MP website for United.