My sleep was interrupted this morning by a frantic call from my wife, Heidi. “My car was broken into! They smashed the window and stole my purse with all my credit cards and ID!” While the missing IDs will be a headache to replace, I am so thankful to Capital One and Chase for quickly catching on and blocking the cards as the assailant tried to run up charges.
Chase + Capital One Quickly Flag Fraud, Suspend Credit Cards After Car Break-In
Heidi is a nurse and works a 12-hour dayshift a few days per week. Today was a work day and she arose early to use the gym before work. Despite the early wake-up call, she finds using the gym at 5:00 am helps her to get through the often-stressful day much more easily.
She parked in front of the gym and did her workout. She left her purse in the car on the floor of the front passenger seat. Yes, that was a mistake.
While still training, she started receiving fraud alerts via text message on her phone from both Chase and Capital One. No, she was not attempting to make a $266 purchase at CVS Pharmacy…
She went out to the parking lot and found the right front passenger window shattered and her purse gone. Thankfully, her nursing ID (in the cup holder between seats) was left behind, but her wallet contained her:
- US Green Card
- California Diver’s License
- German ID card
- Three credit cards (two from Chase, one from Capital One)
- One debit card
- Health insurance and AAA cards
- About $300 in cash
Opening up her Capital One app, she found that the assailant had successfully charged about $116 for fuel at a gas station about a mile down the road. He then went across the street and tried to make a purchase from CVS which both Capital One and Chase flagged as fraud and blocked.
How did the algorithm know? Was the guy trying to buy gift cards?
Heidi drove home and called the police, then Chase and Capital One. The gym is located in La Cañada Flintridge, where the median home price is $3,000,000 and there is often a conspicuous police presence on city streets. Perhaps that made the parking lot all the more a target?
I love our local sheriff’s department…they came right out, took the matter seriously, were extremely apologetic, created a detailed report, and promised to obtain surveillance camera footage from the Exxon station and CVS. What more can you ask for?
And I love that Capital One promptly reversed the fraudulent fuel purchase and both Chase and Capital One blocked the credit cards and have already ordered new cards for Heidi.
This sort of consumer protection via The Fair Credit Billing Act (FCBA) is greatly appreciated and not to be taken for granted: there are not such robust consumer protections in every nation.
A car break-in and shattered window was a horrible way to start the day. The time and cost to replace Heidi’s various forms of ID and to get a new window for the car will not be cheap…but I am thankful that Capital One and Chase so quickly flagged the fraud.
As for the perpetrator, what a shame theft is not governed by KSA shariah law…
So who wants to sign up for a credit card to help me offset the cost of the window replacement? 😉
image: Tim Patterson