Delta has compensated me for the embarrassing lounge access snafu at LAX earlier this month.
In case you missed it, Delta denied me entrance to the Terminal 2 Sky Club at LAX even though I was traveling on a SkyTeam international business class ticket (to Mexico City on Aeromexico). Agents cited a “local rule” and refused to bend even after I presented clear evidence that I was entitled to access on the basis of my ticket.
I wasn’t fishing for compensation when I wrote my story, but I’m not going to turn down legitimate compensation just because I have a bigger voice than most travelers.
So how much?
It’s not much, but I’ll take it. I would have preferred a smooth experience at LAX. I don’t think anyone can accuse me of pulling the blogger card to receive excessive compensation.
Far more important than the compensation, I trust the lounge agents and supervisory staff at LAX have been retrained. There is no excuse for “local rules” even if Aeromexico was not paying the bill for its passengers. Delta has assured me what happened to me will not happen to other guests. A Delta spokesperson told me via e-mail:
We share your concern about preventing this error for other customers. After you brought it to our attention, we worked with our Delta Sky Club team to make sure it doesn’t happen again – in LA or any of the airports where we operate alongside our partners.
We, however, must keep Delta accountable for this.
I wasn’t expecting anything, so I’ll take the 10K miles. Stay tuned: I’ll be paying a visit to the LAX lounge again to see if the policy has really changed.