Ethiopian Airlines has now reached out to me concerning the $776 r/t Bangkok to Toronto fare.
It was just two days ago that I wrote my ticket had been cancelled, though had heard nothing from the airline. Now this arrived via e-mail–
Dear Valued Customer,Upon careful assessment, we have determined your ticket was done with wrong fare calculation. Ethiopian regrets the error and will offer you the following options:1. Refund full amount in the same form of payment and currency2. Make use of the ticket in economy class in the same itinerary by waiving additional charges.3. Utilize the value of the ticket as a payment to purchase a ticket on any Ethiopian route with the applicable additional charges if any,Please let us know your preference and your ticket will be sent to you on a separate email. If you wish to cancel this ticket, kindly advise us and we will promptly cancel your reservation and process full refund.We sincerely apologize for any inconvenience caused and cordially expect your kindest understanding.Regards,Ethiopian Airlines Team
What an offensive letter. First, this was not a $0 fare, just a discount far less (for example) than the 90% off Garuda Indonesia promotion I took advantage of and was honored. Ethiopian concedes in the first sentence that the decision on this fare was made “upon careful assessment”, totally undermining an argument that this was clearly a mistake fare.
My options are to refund, fly the ticket in economy class, or use the value of the ticket as flight credit.
Ethiopian “cordially” expects my “kindest” understanding.
Nope. I don’t accept the concept of an airline unilaterally cancelling over a month after it was booked, credit card charged, and ticket issued.
Next up: I’ll write Ethiopian back.