A passenger claims Frontier Airlines denied her boarding, with gate agents telling her that she was not guaranteed a seat because she did not pay for a seat assignment in advance. That’s some serious misinformation, not that you can do much to counter it in the moment.
Denied Boarding On Frontier Airlines For Failing To Purchase Seat In Advance? No, That’s Not The Policy
Like many Frontier customers, a woman decided she was not going to pay in advance to reserve a particular seat. Instead, she would wait for check-in or the gate to assign a seat, saving the money.
When she checked in, she was still not assigned a seat, which is not necessarily cause for concern. Sometimes only premium seats are left (extra legroom seats or emergency exit rows) and those are assigned at the airport.
At the airport, passengers without seat assignments were paged at the gate. She proceeded to the podium, thinking she would receive her seat assignment. But instead, the following conversation ensued:
Agent: “Yeah, we don’t have a seat for you on this plane.”
Passenger: “I literally paid two to three hundred-whatever dollars for this flight. What do you mean I don’t have a seat on this plane?”
Agent: “When you were booking your flight, you didn’t select to pay for a seat; therefore, you’re not guaranteed a seat on the plane.”
She claims that she and two other passengers were booted off. Furthermore, Frontier Airlines refused to provide hotel or meal vouchers, instead simply telling them to return back the following day.
In a video posted to TikTok, below, she wonders if Frontier Airlines was allowed to do deny her boarding for not paying for a seat.
The answer is NO. This sounds like a classic oversell situation and in that case, Frontier Airlines is on the hook for reasonable hotel and meal accommodations, plus cash compensation equal to 400% of the one-way fare (up to $1,550) for an arrival delay of more than two hours.
It’s not too late to collect this.
Those who do not pay for seats may be the first to be booted off in case of an oversell, but the idea that you are not guaranteed a seat on the plane is absurd. If that were the case, what is the point of buying a ticket?
Frontier Airlines offers an excellent value proposition when things go right…I enjoyed a very smooth trip last autumn. But when things go sideways like a flight delay or oversell situation, all bets are off.
But if you are bumped off an oversold flight, keep in mind you do have certain rights. That may not help in the moment, but it should ultimately help you collect compensation for the delay.