Frontier Airlines pays a $10 bonus for every oversized bag that is stopped by gate agents from boarding a flight.
Frontier Airlines Offers $10 Bonus For Every Oversized Bag Stopped By Gate Agents
Yes, Frontier pays a bounty to gate agents who interdict oversized hand baggage that passengers try to sneak onboard. Yes, that means that your chances of slipping something by are even less.
Per a Frontier spokesperson, the bonus is “simply an incentive for our airport customer service agents to help ensure compliance with our policies and that all customers are treated equally.”
The context is Dyana Villa, who shared a viral story on TikTok purportedly showing that her carry-in item clearly fit in the sizer bin, but that gate agents still wanted to charge her extra for it.
@dyanavilla.tv Please make this go viral! The frontier front desk and supervisor were not cooperating with their guest. PLEASE HELP US GET THIS TO FRONTIER! #frontier #viral #flying #flight #carryon #personalitem #frontierairlines ♬ original sound – .
In a follow-up video, she confirms that someone who works for Frontier explained to her that she was stopped because gate agents hav a pecuniary interest in stopping passengers from boarding airplanes with extra carry-on items or items that are too large.
@dyanavilla.tv Replying to @c4re.b3ar_ 10 bucks dude…fr ? #frontierairlines #cancelfrontierairlines #foryoupage #frontier ♬ original sound – .
But Frontier says her videos are smoke and mirrors and that she tried to take a larger second personal item onboard.
The video fails to show that the customer using the sizer box had an additional carry-on bag. Each customer is allowed one free personal item that must fit within the smaller sizer box. This customer had more than one bag and they were not able to combine them into a single bag that fit in the personal item box.
“The second customer’s bag did not fit into the free personal item sizer box without removing much of its contents. Most customers pay for their bags in advance, in accordance with our policies, and we provide multiple reminders and opportunities to do so at a lower price in advance of departure. Allowing these customers to board without paying would be inequitable to every other customer who was already onboard with paid bags.”
Villa claims everything fit in one bag.
Now you know you need to bribe a gate agent more than $10 if you want to take your oversized carry-on onbaord!
On a serious note, offering agents an incentive to stop passengers at the gate may rile up a lot of customers, but seems a rather smart method for cutting down on passengers sneaking extra bags or large bags onboard.