As if you needed another reason not to fly Frontier Airlines, we have one: FAs may get huffy after eavesdropping on your private conversation.
A 70-year old man and his 25-year old daughter were kicked off a Frontier flight for expressing annoyance about a long flight delay…to each other.
Not surprisingly after a long delay, they were grumbling and seemed to take a little solace in the fact that flight attendants appeared just as miserable. Little did they know that a FA standing nearby was listening in and took offense to their private insult.
The FA allegedly leaned in toward them and repeatedly stated, “Do we have a problem?” before threatening to remove them from the flight.
Contacting ground staff, the FA stated she felt “threatened” and asked the father and daughter be removed. Another passenger recorded the interaction between ground staff and the Millers, who appear angry but under control. The passenger added commentary backing up the Millers and calling Frontier shameful.
Frontier claims the two were shouting profanities at staff members. I don’t believe it, but even if true — that’s probably not unexpected after an 8-hour delay without any compensation.
Our flight attendants are customer service and safety professionals who are trained to recognize situations that may impact comfort and safety of passengers and crew on board our aircraft. The behaviors and comments exhibited by these passengers prior to departure were inappropriate; and as a result they were asked to leave our aircraft. Safety and security of our passengers and crew is our number one priority.
Frontier refunded their tickets.
A local news station in Orlando interviewed the Millers–
I’d welcome a chance to speak to the FAs, but at this point I’m siding with the Millers…
Power-tripping FAs are nothing new. But I’m galled by the fact that these two were thrown off for having a private conversation. I’ve got news for FAs: if you don’t have a thick skin, you’re in the wrong business.