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Home » Trip Reports » Review: Hong Kong Airlines A350 Business Class Los Angeles To Hong Kong
Flight ReviewsHong Kong Airlines

Review: Hong Kong Airlines A350 Business Class Los Angeles To Hong Kong

Matthew Klint Posted onDecember 3, 2018November 14, 2023 9 Comments

My first flight on Hong Kong Airlines was a great one. Hong Kong Airlines offered excellent service and comfort onboard its A350-900 in business class.

Hong Kong Airlines does offer online check-in on some flights, but I was unable to issue boarding passes online for my flight from Los Angeles. Thus, I was forced to visit a counter for a paper boarding pass. Hong Kong Airlines operates out of the Tom Bradly International Terminal at LAX. While the economy class lines were quite long, there was no wait in the business class check-in long. Soon, I was on my way to the Los Angeles International Lounge for about 45 minutes prior to boarding.

a group of people in an airport

a group of people standing in a line at an airport check-in counter

Boarding began 15 minutes late due to a late-arriving aircraft from Hong Kong. Still, we ended up taking off on time.

Hong Kong Airlines 69
Los Angeles (LAX) – Hong Kong (HKG)
Monday, November 12, 2018
Depart: 10:45 AM
Arrive: 6:35 PM+1
Duration: 15hr, 50min
Aircraft: Airbus A350-900
Seat: 12K (Business Class)

I was welcomed onboard by a flight attendant and directed to my seat in row 12, the first row of business class.

Hong Kong Airlines A350 Business Class Seat

Hong Kong Airlines has two types of business class seats aboard its fleet of five A350-900s. One aircraft currently has reverse herringbone seats while four others, including mine, offer a staggered business class seat. Both types of seats offer direct aisle access to each customer and both cabins include 33 seats. The “older” seats on my flight are outfitted in red fabric with Chiense characters.

a plane with red seats

a plane with rows of seats and monitors

a row of seats with monitors on the side

a plane with rows of seats and monitors

a row of seats in an airplane

Note, the staggered 1-2-1 configuration offer more private seats in even-numbered rows and “honeymoon” seats in odd-numbered rows.

a row of red and white seats

a row of red and white seats

a plane with red seats and windows

a plane with red seats and a table

I ended up with a bulkhead window seat in row 12:

a table with a tv in the middle of the seat

a seat and a monitor on the side of a plane

a tv on a plane

a red cushion in a small room

Lights, plugs, and a passenger service unit were available. Storage is limited though the cabinet offered a place for my passport, wallet, and mobile phone.

a seat with a key and a remote control

a green light on a wall

a close up of a control panel

a white refrigerator with a green light

a seat with a red arm rest and a red cushion

a black remote control on a wall

a close up of a device

I was surprised that this relatively new plane (less than a year old) was already showing signs of wear both in the meal table and armrest:

a red leather surface with a scratch on it

a close up of a hinge on a plane

Note that the seats require a shoulder strap as well as a lap-belt for take-off and landing.

a red seat belt with a red design

I found the seats to be very comfortable and ended up sleeping for over 12 hours…a glorious rest considering the flight left at 10:45AM (though I had stayed up the night before). Bedding is average…the blanket is the same blanket I recently experienced in Norwegian Air Premium Class; a bit too short for my liking. One reason I slept so well is because the cabin was cold…ice cold. I usually take my socks off when I sleep, but not on this flight; it was too chilly and the blanket too small. There was no individuals air nozzles, but it did not matter (HX’s fifth A350-900 has air nozzles). The entire flight was bathed in daylight, but the window shades keep the cabin the dark.

a blanket on a table

a red embroidered flower on a white fabric

a pillow on a bed

a bed in an airplane

a bed in an airplane

a bed in an airplane

a close up of a speaker

Hong Kong Airlines A350 Business Class IFE + Wi-Fi

Let’s start with wi-fi. 15 hours is a long time to go without wi-fi, but my goodness…prices are horrible. I connected only briefly due to the $22.99/100MB pricing. Even with automatic updates turned off, by the time my imessage and Outlook inbox updated, the 100MB was gone.

I watched The Terminal (always great) before going to sleep, noting the flight had a nice selection of movies, TV shows, games, as well as two live TV channels.. I don’t get any audio (to speak of) when flying United and always appreciate a nice collection of classical musical. Here, I also enjoyed a Disney Jazz CD.

FYI, cheap noise-cancelling headphones were provided and I recommend you bring your own.

a pair of purple headphones

But my favorite IFE was the tailcam, which offered superb HD video as we flew from Los Angeles to Hong Kong.

a screen shot of an airplane

a screen with a plane on it

a plane flying above the clouds

a screen on a plane

a plane taking off from a runway

a screen shot of an airplane taking off

a plane on the runway

Hong Kong Airlines A350 Business Class Meals

I loved the menus themselves. The artwork on it was unique and visually appealing.

a menu on a table

a colorful drawing of people and a cup of coffee

a book with text on it

a paper with text on it

a menu of a restaurant

a menu with a cat and food

a menu on a table

a menu of a restaurant

a menu with text on it

a page of a book

Prior to takeoff, FAs offered a choice of water or orange juice.

a tray of glasses of water and orange juice

a glass of water on a napkin

A bottle of Evian water was also present in the seat console.

a bottle of water on a table

Immediately after takeoff, table cloths were laid for lunch. A small ramekin of mixed nuts was provided with choice of beverage and a hot towel.

a plate of nuts and a glass of water on a table

a bowl of nuts and a glass of water

a bowl of nuts on a table

a hand holding a white towel

Newspapers were also provided.

a newspaper on a table

Lunch

Overall, lunch was superb. The appetizers (smoked salmon, capicola, fennel salad) were just okay and the soup was lukewarm and tasteless, but the lamb cutlets were tremendous and so was the polenta. Succulent and flavorful, I was left very content. Garlic bread was also offered that was strong in favor and piping hot.

a plate of food on a table

a plate of food on a table

a bowl of salad with vegetables

a bowl of food on a table

a close up of food

a bowl of soup with tofu and dried fruit

food on a plate with a bowl of soup and a spoon

a tray of food on a table

a dish of food on a table

a piece of meat on a plate

a piece of meat in a bowl

But the meal got even better, with an excellent cheese course followed by an apple rhubarb tart. The tart was accompanied by espresso, which was strong (just the way I like it). Cappuccinos are not available onboard.

a plate of cheese and crackers

a plate of cheese and nuts

a plate of food on a table

a plate of crackers on a white surface

a cup of coffee and dessert in a bowl

a bowl of dessert with whipped cream on top

a white coffee cup with brown liquid in it

a white towel on a plate

I truly enjoyed this meal and a full stomach helped me to quickly fall asleep.

Mid-Flight Snack

FA sets up a display of snacks in the galley immediately after the meal. These included donuts, packaged pretzels and nuts, and whole fruit.

a basket of donuts and a basket of food

Dinner

90 minutes prior to landing, dinner was served. The meal began with a fruit course. I ordered Chasseur chicken with risotto and vegetables, served with more garlic bread. The chicken was fatty, but the risotto good. Dessert was a raspberry chocolate mousse cake.

a table with food and glasses on it

a bowl of fruit on a table

a piece of chocolate cake with blackberries in a white bowl

a plate of food on a table

a plate of food on a table

a plate of food on a table

a piece of chocolate cake with blackberries in a white bowl

I enjoyed once more espresso before landing.

a white cup on a plate

Hong Kong Airlines A350 Business Class Service

The crew was young on this flight, but very professional and attentive. I was addressed as “Mr. Klint” by the two FAs working my side of the aisle and appreciated that they frequently monitored the cabin during the meal services. The crew did indeed look like the in-flight magazine ad below, but where not at all silly or laidback.

a magazine with a group of people in the plane

Hong Kong Airlines A350 Business Class Amenities

Slippers and an amenity kit were provided. My feet aren’t huge, but the “large” slippers were still far too small. The amenity kit included L’Occitane amenities, toothbrush, toothpaste, socks, eye shade, and ear plugs.

a white and black bag with a bowl drawing on it

a zipper on a bag

a white bag with blue lining

a group of objects on a table

a table with a bag and a mask on it

a pair of slippers on a table

a close up of a slipper

I brought my own pajamas and changed into them after takeoff.

Hong Kong Airlines A350 Business Class Lavatories

Lavatories were clean, though I was surprised that the mirror was shattered in the lavatory on my side of the cabin. At a later point in the flight, some L’Occitane hand cremes were added to the lavatory.

a broken glass on a wall

a broken glass with a crack on it

a sink with a soap dispenser and a green liquid in it

a toilet in a bathroom

CONCLUSION

Hong Kong Airlines met or exceeded all my expectations. I enjoyed my flight and would not hesitate to recommend this airline to others. Would I return at normal prices? Probably not, but only because I’d rather use miles before dropping $4K on any ticket.

> Read More: Hot Deal! Under $700 R/T Business Class from West Coast to SE Asia With Hong Kong Stopover

Here are a few more pictures from the flight:

an airplane at an airport

a plane parked in a terminal

a large white airplane at an airport

a blue airplane on a runway

a window of an airplane

a aerial view of a city and a body of water

an aerial view of an island with boats in the water

a group of airplanes at an airport

an airplane on a runway

an airplane on a runway

an airplane on the runway

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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9 Comments

  1. ptahcha Reply
    December 3, 2018 at 12:55 pm

    FYI – I believe air nozzles are an option that the airline can add in or out, not based on production date.

  2. Tennen Reply
    December 3, 2018 at 4:02 pm

    Nice review! Are the bulkhead footwells more spacious than regular seats? It’s a shame that Wi-Fi is so expensive! 😮 I don’t get why most airlines don’t provide free (or affordable) Wi-Fi for premium cabin pax… 🙁 Also, that lamb looked way overcooked to me, but glad that it was good!

    Some editing corrections:
    “The “older” seats on my flight are outfitted in red fabric with Chiense characters.” *Chinese
    “The entire flight was bathed in daylight, but the window shades keep the cabin the dark.” *kept the cabin dark
    “Garlic bread was also offered that was strong in favor and piping hot.” *flavor
    “I enjoyed once more espresso before landing.” *one
    “The crew did indeed look like the in-flight magazine ad below, but where not at all silly or laidback.” *were

  3. David Reply
    December 3, 2018 at 4:29 pm

    I’m always wondering while reading your reviews, and especially the parts about bedding whether there excist special sets (eg duvet, pillow and sheet) that work well in business class seats. Usually I find bedding to be mwah, and it could kill my night’s rest… Any tips there?

  4. phoenix00 Reply
    December 3, 2018 at 5:43 pm

    The character on the seat 福 means luck or good fortune. FYI

  5. Jay Reply
    December 4, 2018 at 3:46 am

    Great report and especially love all the detailed photos. Keep it up!

  6. Lara S. Reply
    December 4, 2018 at 1:03 pm

    That amenity kit bag is gorgeous and so much more interesting than most. I usually donate the contents to a women’s shelter if I don’t use them, but keep the bag if it is pretty or useful and this one would definitely be a keeper. Additionally, it looked like the small round mirror in the lav was a makeup mirror (next to the cracked mirror part), was it? That would be amazing for anyone who wants to touch up makeup.

    Thanks for the interesting review!

  7. Dan Reply
    December 4, 2018 at 8:25 pm

    Thanks for including details on cabin temp and the availability of air nozzles in this and your recent American biz review. Definitely details I look out for!

  8. George Reply
    January 8, 2019 at 2:36 pm

    “Note, the staggered 1-2-1 configuration offer more private seats in odd-numbered rows and “honeymoon” seats in even-numbered rows.” It’s actually the opposite — even seats have more privacy.

    • Matthew Reply
      January 8, 2019 at 2:41 pm

      Thanks.

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