A New Jersey woman has sued JetBlue over an ice cream sandwich it served onboard, alleging she suffered “bodily injuries” from the frozen treat that was “dangerously cold.”
Woman Sues JetBlue Over Frozen Ice Cream Sandwich
Karla Quinonez alleges JetBlue was negligent for “serving food at a temperature below what is reasonable or safe for consumption” and that flight attendants failed to warn her “of the dangerously cold temperature and solid state of the ice cream sandwich she was served.”
“The ice cream sandwich that Defendant served to Plaintiff was frozen solid and caused Plaintiff to sustain severe bodily injuries, including a root fracture of tooth number 10.”
The injury occurred on a JetBlue flight 1907 from New York (JFK) to Paris (CDG) on August 20, 2024. JetBlue serves complimentary meals on that flight and for dessert, “Core” (economy class) passengers were served a “chomp size” strawberry shortcake ice cream sandwich made by the Nightingale Ice Cream company.
You can read the complaint here.
She is suing JetBlue for:
- strict liability
- negligence
and is demanding a jury trial and seeking an unspecified sum over $75,000.
Quinonez blames her “pain, suffering, and mental anguish” solely on JetBlue’s “negligent acts.”
While I have some sympathy for Quinonez’s tooth injury, I am sure I am not the only one who checks my food before I bite into it…that seems to be on her, not JetBlue.
Should JetBlue be serving ice cream so cooled by dry ice that passengers cannot safely eat it? Ideally, food would always be served at the proper temperature. But I’d rather than something frozen that can melt than something that has already melted and become a goopy, sticky mess.
JetBlue already stopped serving hot food…will this lawsuit make it stop serving cold food as well?
https://twitter.com/JetBlue/status/1548653796275937281
> Read More: JetBlue Eliminates Hot Meals On Transatlantic Flights In Economy Class…
I know how hard it is to serve ice-cream onboard at the right temperature. FAs can’t easily time the thawing (start and finish). That’s why airplane ice-cream should always be served in a cup with a spoon, however un-green that is. If you can’t dig it, you can’t eat it. A sandwich is designed to be bitten. Nobody uses a spoon to test its hardness.
She ought to have soaked the ice cream into the hot coffee . Problem solved .
@Matthew have you seen UA is returning to T6? Pretty amazing news for us UA LAX flyers.
Personal responsibility is just not fashionable anymore. She’s is likely hoping Jet Blue cuts her a check to make her go away. I hope they don’t.
Anyone with half a brain would have put the ice cream sandwich down for a minutes and let it soften. There should be no compensation for being a moron.
Jetblue should sue her for being stupid
Contributory negligence?
Easy to solve: bring your own food and drink. Nothing will be served on the plane. Airplanes are not restaurants, it is a mode of transportation.
Thats true but the ice cream was too cold.
If they would have given here a grenade to chew on would you say she was at fault?!
It is clearly the airlines fault that the ice cream was not melted before serving.
This country so badly needs a “Court of Common Sense”. Plaintiff and their Ambulance Chasing Attorney (likely graduated at the bottom of their class and took multiple attempts to pass the bar) will make a presentation to a panel made up of crotchety old men & women. If their case passes the “Common Sense” threshold, pay the person. If it is deemed a waste of time by the Court of Common Sense, the attorney has to re-take the bar, pay all fees and prohibited from going to court again for 6 months. The Plaintiff gets a swift kick in the arse.
Interesting case reminiscent of the McDonald’s hot coffee case. I can sympathize that the defendant probably didn’t intentionally try to harm herself for the lawsuit and did suffer severe pain and suffering: She underwent apparently a failed root canal and ultimately a tooth extraction and replacement which aren’t cheap (in the states). That’s why I traveled to Ukraine to get my own implant. Typically in the states all that goes for about $10K total meaning she wants about $65K or so for pain and suffering so why not ask for the full amount and haggle down from there?
That being said, something seems a bit off about this situation: I’ve gotten frozen hard ice cream from delis before and in similar situations, I bit into it and it was hard and stopped. We’ve all even “chewed” ice before. Not only that, but it will be interesting to see if she’s able to summon anyone who also found the ice cream utterly inedible.
I’m wondering if she had a pre-existing condition that caused the tooth fracture and she’s blaming it on the airline.
If I were an airline, I would get out of the food business. Food and flying just don’t go together.
Warning: “NO FOOD” served on board, for your health.
Its too complicated: too hot, too cold, too salty, too sweet, not vegan, too meaty, and old food, contaminated food.
And then there’s the bathroom problem.
I can hear the flight attendant chipping away at the ice block when we’re boarding. Not a sign of quality food service.
I don’t see why. I think they’re using ice picks to chop up the ice for served drinks. If it’s a bag of ice, sometimes they get stuck together if they’re taken from the freezer and need to be separated.
A friend of mine from Poland was shocked when he heard that American buy bagged ice at the store. “You don’t just make it in your freezer?” he asked, puzzled. I agreed that I personally wouldn’t pay for bagged ice but I can understand if you have a big party and need ice, it makes sense.
Suing over ice cream? I think she needs to chill out.