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Home » Timor-Leste » Mild Debacle: Customs And Immigration In Timor-Leste
Timor-Leste

Mild Debacle: Customs And Immigration In Timor-Leste

Matthew Klint Posted onNovember 18, 2025 6 Comments

a group of people standing in front of a building

Timor-Leste offers a visa on arrival for citizens of most nations, including US citizens, and I was immediately introduced to warm Timorese hospitality… and to the island’s poor technological infrastructure.

Customs And Immigration In Timor-Leste: Visa On Arrival And A Pesky Customs Form

Recall, I was last off the plane. I walked over to the arrivals area where I found a visa on arrival window outside the immigration area. There were some other visitors in line. A single-entry visa on arrival for tourists costs 30 USD, cash only.

a road with a sign and flags

a walkway with a covered walkway and plants

a group of people standing in line at a ticket counter

That line moved slowly and as I was waiting, I engaged in a lovely conversation with a member of ground staff…he was so friendly and kind that I asked if we could take a picture together, which he warmly obliged.

two men standing under a covered walkway

He was shocked I was only staying for one night and said, “Rich, rich, rich man!” when I said I was on a quest to visit every country in the world. If only…

I received my visa, a cool old-school style full-page sticker in my passport, and headed inside, where I was stamped in.

a hand holding a passport

a paper with writing on it

But then came the tricky part (and a reader even warned me about this in advance and I wish I had paid more attention!). There’s also an electronics custom form you must fill out, but two problems: my mobile phone did not work and Wi-Fi did not work at the airport (there was an open network I connected to, but no internet).

There were six desktop computers, but only four were on and only three had internet…and that internet didn’t work well either. As the last person in line, I had to wait my turn and there was one guy who spent over 20 minutes filling out the form.

a group of people in a room with computers

It finally was my turn and I filled it out in two minutes…it was a typical customs form you fill out in many countries around the world. Once submitted, it generated a QR code which I took a picture of with my mobile phone, then presented it to the customs officer on my way out of the arrivals area.

There was also a security check and baggage scan…I’m not sure what they were looking for, but maybe drugs or electronic items for resale that were not declared? Everyone had to go through it.

Outside, a gretter was waiting for me to take me to my apartment for the night. I’ll write more about that in the next installment, but I made the decision to pay more for my accommodation to ensure I had a driver waiting for me because I did not want to have additional stress haggling with a cab driver on arrival.

people walking in a building

I’m in!

Next: my evening in Dili


I’m sharing about my whirlwind trip through Asia.

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About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

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6 Comments

  1. 1990 Reply
    November 18, 2025 at 11:15 am

    Wow! What a rollercoaster ride you’ve been on, Matt! Glad you got in! Keep it going!

  2. Merdique Reply
    November 18, 2025 at 11:18 am

    Loving it. Looking forward to my next clicks through your stories.

  3. Jerry Reply
    November 18, 2025 at 11:30 am

    They seem to be stepping up their bureaucracy a little bit. When I visited in 2016 the visa was just a small sticker like Turkey used to do and there was no customs form on arrival. On departure I was just waived through security, no metal detector, no X-ray. I hope you had fun. It’s a quirky little place.

  4. Aaron Reply
    November 18, 2025 at 12:04 pm

    Guess we’ll find out in the next installment if you were able to find a decent Mexican restaurant and/or a decent coffee shop.

    • Matthew Klint Reply
      November 18, 2025 at 2:22 pm

      😉

  5. derek Reply
    November 18, 2025 at 12:16 pm

    I no longer have a quest to see every country in the world. However, Timor Leste is on my short list of 35 more countries that I would like to visit. That’s why I say to keep writing several articles about Timor Leste. It’s interesting reading!

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