New Audio and Video from UA3411 Dragging Incident

As we try to piece together an accurate storyline of the UA3411 incident, new audio and video brings a new twist to the controversy.

Gate surveillance video obtained by NBC News shows that passengers de-boarded and then boarded again before Dr. Dao was dragged off.

While conceivable this could just be some fancy editing, the timeline suggests that United did indeed try what would have been the most logical solution to the problem: just usher everyone else off the plane and leave Dao onboard alone.

According to NBC’s analysis of the newly recovered CCTV footage of the gate area, the timeline went something like this:

• Passengers board
• Dr. Dao’s wife runs off the plane then runs back on
• Police/Paramedics called
• Passengers leave the aircraft
• Passengers return to the aircraft
• Police board the aircraft
• Dr. Dao dragged off

Here’s the video–

My original understanding was that the paramedics were called after Dao was dragged off because he was bleeding and claimed to be a diabetic.

I looked for the original/raw CCTV footage and could not find it. If I am able to locate it, we will be able to confirm the timeline a little better.

Bottom line, though — it does appear now that United pulled off all the passengers. A shame they did not sort out the “oversell” (I know many of you dispute that term because the seats were needed for four employees) prior to re-boarding. Let’s see if we can clarify the timeline.

Read More on UA3411:

Doctor Dragged Off Oversold United Flight
United CEO Addresses Bloodied Passenger Incident
I’ll Defend Oscar’s Note to United Employees on Flight 3411
Royal Jordanian Trolls United Airlines
Is Oscar Munoz in Danger of Losing His Job?
Details Emerge on Identity of Doctor Dragged Off United Flight
What United CEO Left Out of Apology
Emirates Shames United With Powerful Ad
Must See: United CEO on Good Morning America
One New Video, Two Competing Narratives – Passenger Interaction with Police Prior to Ejection from United Flight
Why Didn’t Anyone Help the Bloody Passenger?
Lawyers Stage Elaborate Press Conference to Pummel United Airlines
Is Oscar Munoz a Liar?
United Airlines Board of Directors Addresses Controversy
United CEO Apology Tour at Asian Consulates
Police Officer Who Dragged Doctor Off United Flight Tells His Side
United CEO Writes Me a Letter