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Travel

Some Southwest Airlines Customers Blind To Shortcomings

Kyle Stewart Posted onJuly 28, 2019September 14, 2021 123 Comments
Southwest

This should be a fun comments section… Any time I write about Southwest, I am inundated with customers who defend their brand. But many are factually incorrect. Is it that they are misinformed or simply unaware of how Southwest...

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Travel

Is Buying United PQMs for Status Crazy?

Kyle Stewart Posted onJuly 28, 2019September 14, 2021 15 Comments
United A320 at gate

When I logged into my United account this week, I found a familiar pitch – buying premier qualifying miles for status re-qualification. Are these purchases a good idea or crazy? If you are considering booking travel or signing up for a new credit...

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China SouthernMeal of the Week

Bladder, Jelly Fish, And Other Delights in China Southern First Class

Matthew Klint Posted onJuly 27, 2019November 14, 2023 9 Comments
China Southern First Class Food

Each week, my Meal of the Week feature examines an airline meal from my travels over the years. This may be a meal from earlier in the week or it may be a meal served over a decade ago. This week’s...

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Flight ReviewsUnited Airlines

Review: United 787-10 Polaris Business Class Newark To Los Angeles

Matthew Klint Posted onJuly 27, 2019November 14, 2023 18 Comments
United Airlines 787-10 Business Class Review

If you’re going to be delayed, it’s always nice to be delayed in a premium cabin…like United’s 787-10 Polaris business class. With storms raging across the country, our flight was re-routed after we had pushed back from the gate,...

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Fiji Airways

Why Fiji Airways Missed The Mark With “Mandatory” Lounge Dining

Matthew Klint Posted onJuly 27, 2019November 14, 2023 17 Comments
Fiji Airways Lounge Dining

Fiji Airways’ new lounge dining options sound exceptional, but make no mistake: it does its customers a disservice by not offering a full meal onboard. Citing waste and its concern for the environment, Fiji Airways will introduce a pre-flight...

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BrazilNews

The Gold Heist At Brazil’s Largest Airport Was A Repeat Offense

Matthew Klint Posted onJuly 27, 2019November 14, 2023 3 Comments
Brazil Airport Heist

Armed bandits disguised as federal police officers successfully interdicted $30MN worth of gold and other precious metals from a major Brazilian airport. Eight armed men perpetrated the act in two Mitsubishi vehicles disguised to resemble Brazilian Federal Police cars....

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United AirlinesVideos

Wow! An Expired Club Pass And Going The Extra Mile…

Matthew Klint Posted onJuly 26, 2019November 14, 2023 4 Comments
United Airlines Pam Family

I’d like to end the week on a positive note, with a feel-good story that links travel to humanity. Despite suffering from terminal cancer, John wanted to attend his daughter’s wedding in Cancun. His wife Pam wanted to make...

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EtihadFlight Reviews

Review: Etihad 777-300ER First Class Abu Dhabi To Los Angeles

Matthew Klint Posted onJuly 26, 2019November 14, 2023 13 Comments
Etihad 777 First Class Review

16-hours is a long time to be stuck on airplane, but Etihad made the process painless aboard the 777-300ER in first class. As a reminder, I’m in the midst of a “vintage” trip report to India/Maldives. But even though...

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China Southern

9 Airlines. 14 Flights. Which One Surprised Me The Most?

Matthew Klint Posted onJuly 26, 2019November 14, 2023 5 Comments
China Southern Surprise

My last whirlwind trip around the world included a number of exceptional flights from top carriers around the world. But one stood out more than others. One surprised me so pleasantly that it merits a special post. In case...

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Southwest AirlinesUnited Airlines

Southwest Hands United Airlines A Free Gift

Matthew Klint Posted onJuly 26, 2019November 14, 2023 10 Comments
Southwest Airlines Newark

As the 737 MAX saga continues, Southwest is really feeling the squeeze. Its latest response is to close its Newark station. Talk about a free gift for United… Southwest has been forced to cancel an escalating number of flights...

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Delta SkyMilesVirgin Australia

Booked: Asia Via Australia In Virgin Australia Business Class

Matthew Klint Posted onJuly 25, 2019November 14, 2023 9 Comments
Delta Virgin Australia Redemption

Earlier this week I mentioned my upcoming layover in Bali and asked for your help on where to stay there. I am flying a rather unconventional route to get there. Singapore is my ultimate destination. Rather than flying nonstop...

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Emotional Support Animal (ESA)Law In Travel

Editorial: It’s Time To Ban Emotional Support Animals Onboard Flights

Matthew Klint Posted onJuly 25, 2019November 14, 2023 48 Comments
Ban Emotional Support Animals

In light of the recent attack of a flight attendant by a so-called emotional support dog, it is time to ban these animals from U.S. commercial flights. Let’s start by identifying the problem. Year after year, attack after attack,...

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British AirwaysEgyptAirNews

EgyptAir Ridicules British Airways For Cancelled Cairo Flights

Matthew Klint Posted onJuly 25, 2019November 14, 2023 12 Comments
EgyptAir Ridicules British Airways

An EgyptAir official ridiculed British Airways for cutting flights to Cairo “without a logical reason” as questions continue to swirl around the mysterious and unilateral cancellation. British Airways suspended flights to Cairo for at least one week, citing security...

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EtihadLounge Reviews

Review: Etihad Premium Lounge Abu Dhabi (AUH)

Matthew Klint Posted onJuly 25, 2019November 14, 2023 Leave a Comment
Etihad Premium Lounge Abu Dhabi Review

The Etihad Premium Lounge in Abu Dhabi Terminal 3 is expansive with comfortable seating and good food. I’m going to limit this review to mainly photos because they paint a holistic portrait of this lounge, but a few thoughts....

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Airport LoungesHotels

The Solution To My Orange Juice Woes In Hotels and Airport Lounges

Matthew Klint Posted onJuly 24, 2019November 14, 2023 24 Comments
Hotel Orange Juice

The solution to my orange juice woes was right under my nose…literally. Ok, I think we need a disclaimer to start. This is one of the ultimate first world problems. But that’s what this blog is about, so let’s...

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Air Italy

First Impressions: Air Italy A330 Business Class

Matthew Klint Posted onJuly 24, 2019November 14, 2023 8 Comments
Air Italy A330 Business Class

The service and comfort on Air Italy exceeded my expectations. I enjoyed an excellent flight from Milan to San Francisco. Really, the highlight of this flight was the service from Paolo and Maurizio. Maurizio worked my side of the aisle...

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American AirlinesEmotional Support Animal (ESA)

AA Flight Attendant Viciously Attacked By Emotional Support Dog

Matthew Klint Posted onJuly 24, 2019November 14, 2023 35 Comments
American Airlines Dog Attack

U.S. airlines have cracked down on emotional support animals this year, but the problem remains…as one American Airlines flight attendant can now painfully attest. On Monday, an American Airlines flight attendant was bitten by an emotional support dog on...

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NewsUnited Airlines

United Airlines Expands ConnectionSaver To More Hubs

Matthew Klint Posted onJuly 24, 2019November 14, 2023 6 Comments
United ConnectionSaver Expansion

United Airlines will expand its already-popular ConnectionSaver to more hubs starting this week. In June, I wrote about United’s ConnectionSaver tool that rolled out to Chicago, Denver, and Los Angeles. Starting this week, United will roll out the tool...

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Air Italy

Air Italy Is Horrific On The Ground, Stunning In The Air

Matthew Klint Posted onJuly 23, 2019November 14, 2023 14 Comments
Air Italy Ground Service

I’m safely back home after a lovely trip around the world. My final new flight experience, on Air Italy, was an interesting one. I’ll use this post to paint the juxtaposition between Air Italy on the ground and Air...

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Hotels

A Maid Walked In On Me…Naked

Matthew Klint Posted onJuly 23, 2019November 14, 2023 21 Comments
Hotel Maid Privacy

I really need to follow my own advice on locking the deadbolt in hotel rooms. Here’s another friendly reminder via an unfortunate anecdote. I spent the night at the Sheraton Milan Malpensa, a great hotel if you have a...

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