An excerpt from this week’s "Middle Seat" column by Scott McCartney in the Wall Street Journal: David Pykon, a New York hedge-fund trader, says he was given conflicting information by different American Airlines supervisors on daily expenses after his...
Superior Customer Service from Mexicana and Avianca
I’m finalizing the plans for a trip to South America next month and had to contact both Mexicana and Avianca today via telephone. I was very impressed with the high level of service for a "no status" flyer like...
Should I Even Consider a Switch to American Airlines?
Short answer: probably not. I sure thought about it yesterday when it became clear that United will be eliminating regional upgrades, but I have calmed down today. I’m 1/3 of the way toward million-mile status on United, love Star...
United Offers Unlimited Domestic Upgrades—but there is a catch!
Yesterday United announced it will be implementing a complimentary upgrade scheme starting in Q2 next year. The changes will bring UA’s domestic upgrade program closer to those of Continental, US Airways, and Delta. Details: First, this was posted on...
