I do somewhat empathize with the woman who just had enough: her flight was already delayed, but a ground delay upon arrival waiting for staff to offload the aircraft proved one delay too many.
Passenger Meltdown AFTER Arrival Due To Ground Delay In Off-Boarding Aircraft
The video below has been widely shared with the following commentary:
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On August 19, 2023 Peagus Airlines flight PC2409 from Gaziantep (GZT) to Istanbul Sabiha Gökçen (SAW) took off after a one-hour operational delay.
After arriving late into Istanbul, it approached the parking position, but then passengers faced a further one-hour delay for ground staff to open the aircraft door due to an “ongoing staffing shortage” at Pegasus.
Perhaps not surprisingly, the passengers inside the plane began to get nervous and shout.
I think we can all remember times in which our flight (whether early, on-time, or late) reached the final parking position only for a long delay to ensue while waiting for ground staff to show up and connect the jet bridge with the aircraft. Those delays are even more aggravating than departure delays because you are at your destination and if you could just get off the plane you’d be home or be able to reach your connecting flight.
These sorts of delays become common during busy periods at a busy airport like Sabiha Gökçen in Istanbul. While I cannot speak to the staffing shortage at Pegasus, airlines are still in hiring mode as they seek to re-staff after pandemic-era cutbacks.
Which leads us to the woman onboard. I get it. I’m not posting this to mock her. Rather, it’s a bit of a wake-up call that at this point in 2023 it is absurd that airlines cannot more efficiently process inbound flights.
I don’t think any airline delay is more annoying than waiting for a gate or jet bridge upon arrival. A delay on a Pegasus flight in Istanbul proved a bit too much for one woman onboard…and I sympathize with her.