United Airlines’ first-class food on some flights is a “cheese plate” on where a full meal service was previously available. But it’s rather obvious that this is essentially the same as the snack box sold in economy for less than $10. Why is United pretending that this First Class meal is not just a disassembled […]
Menu Descriptions On United Are Now More Detailed (And Why It Matters)
Earlier this week I flew to London on United Airlines in Polaris (business) class. I noticed a small but meaningful change in the dining menu. Each course now has a more detailed description. I appreciate knowing, for example, what kind of bread will be offered, what kind of cheese is on the plate, and what […]
United Airlines Unveils Star Wars Livery
United Airlines will debut a Star Wars themed livery this autumn. In celebration of the next movie of the Star Wars franchise, Star Wars: The Rise of Skywalker, United is repainting one 737-800 with a special Star Wars themed livery. United shared a few pictures of the new livery with me: I like it. I’m not […]
The Wrong Way To Start A Flight
First impressions matter greatly in any context, including on a flight. My flight to London on United this week had a very disappointing start. I’ve resolved in 2019 to resist being offended. Thus, I’m not (or at least trying not to) directly complain. But I do want to point out what a missed opportunity poor service […]
Simple Words Will Make Or Break United’s New Express Meal Service
It’s not about the product, it’s about how you sell it. That’s my admonition to United Airlines today. Last week I wrote about United’s decision to trial mandatory “express” meal service on late-night flights to Europe from Washington Dulles. Rather than give customers the choice, United will force everyone, if they care to eat, to accept […]
United Airlines Partners With Sunday Riley For New Amenity Kits
So long Cowshed, hello Sunday Riley. United has unveiled new amenity kits and a partnership with a niche American beauty brand. Later this month, United will roll out new amenity kits in Polaris (business class), Premium Plus (premium economy), and in premium transcontinental service (between SFO/LAX-EWR and SFO-BOS). These amenity kits will feature skin products […]
Is This What United’s New Livery Looks Like? (Pictures)
UPDATE: United Denies Link To Leaked Livery United is set to unveil an “evolution” to its livery later this month, but we may already have a very good clue as to what the new design will resemble. While it all could be just a coincidence, some new design work has appeared on the website of […]
Flying United Airlines This Weekend? How To Make Some Money On The Side…
If you’re flying on United Airlines this weekend in longhaul business class, you’re in for a special treat. And I’m not necessarily talking about the seat or food or service. Instead, I’m talking about an extra amenity United will offer on flights departing the USA at the seat of every longhaul business class passenger today and tomorrow […]
United Will Trial New Express Dining Service Concept In Business Class
United will trial express dining service for all Polaris Business Class passengers on late-evening transatlantic departures from Washington Dulles next month. I’ve written about the problem of late-evening departures to Europe before. Eastbound transatlantic flights from the East Coast are short enough already, with flights to Dublin or London often clocking in at less than six hours in […]
What Meal Service Looks Like In United Premium Plus (Premium Economy)
On March 30, 2019 United Airlines will officially roll out Premium Plus service on 17 longhaul routes, with more to follow as aircraft are retrofitted or new 787-10s are delivered. United’s new premium economy product will greatly resemble domestic first class. United Premium Plus Routes United will initially offer Premium Plus on the following routes: […]
Breakfast In LAX Oneworld Lounge
For those who love a liquid breakfast, I can’t think of a better lounge than the oneworld lounge at LAX. Two words: coffee and juice. If you know me, you know I’m obsessed about that for breakfast. And while there are other lounges like the nearby Qantas First Class Lounge and United Polaris Lounge in […]
United Will Introduce New Livery Next Month
When United Airlines and Continental merged, the United name may have survived, but the Continental livery did. Now comes the chance for true reconciliation. I say that facetiously, of course, since the paint on aircraft is like the old adage about not judging a book by its cover or that looks can be deceiving. I […]
A Very Classy Move By United Airlines
There are few things in life, if any, harder than losing a loved one. I simply cannot imagine the pain of losing the one you loved most. For one widow who recently lost her spouse, United Airlines made the loss just a little less painful. We didn’t hear much about in the news, but on […]
United Listening To Customers, Your Move American
United recently announced a number of fleet changes that will be welcome news to elites at the 1K and Global Services level, clearly listening to customer feedback. Will American follow suit? If you are considering booking travel or signing up for a new credit card please click here. Both support LiveAndLetsFly.com. If you haven’t followed us on Facebook or Instagram, add us today. […]
1-Day-Sale: Up To 40% Off United Awards To Tahiti
United Airlines is offering up to 40% off springtime award tickets to Tahiti for MileagePlus members. Depending upon your MileagePlus status, you can pay anywhere from 42K-49K round-trip for a trip to Tahiti in economy class. Taxes/fees will run $56.93 r/t. This deal is not good for Polaris business class. Travel must occur between March 26, […]
United Massively Increases Premium Cabins Across Fleet
United Airlines announced it will add 1,600 United Polaris Business and United First Class seats to almost 250 international and domestic aircraft. I’d call 25-50% increases in the size of premium cabins massive. Last week I wrote about the increase in United Polaris business class on 21 767-300s from 3o to 46 seats, plus the addition […]
Review: United Airlines 787-9 Business Class Los Angeles To London
My flight from Los Angeles to London on United was a comfortable, consistent, and frankly boring. That’s a good thing on a flight you just want to sleep on. I reviewed this very flight two years ago and not much has changed. The menu looks a bit different and there’s a new amenity kit, but […]
Sharing a Business Class Seat
Some passengers book one business class seat or use an upgrade and trade use of the seat, splitting time between coach and business class. Is this right? Fair? Is it wrong? If you are considering booking travel or signing up for a new credit card please click here. Both support LiveAndLetsFly.com. If you haven’t followed us on Facebook or Instagram, add us today. […]
Mystery Solved: Should You Tip In Premium Airline Lounges?
The question of whether to tip in airline lounges is a difficult question, especially in more premium ones like AA’s Flagship Dining Rooms or United’s Polaris Lounges. I personally hate tipping…I view it as a dirty stain on American culture. It has become such an entitlement that even a 15% tip for mediocre service is […]
United Dramatically Enlarges Business Class Cabin On 767-300
United Airlines will take delivery of its first “premium heavy” 767-300ER later this month, featuring a dramatic increase in business class seats. Last year I wrote a piece entitled Will United Remove Seats From Business Class? after United’s Executive Vice President Andrew Nocella said: We continue to look at the number of premium class seats we have onboard […]
