Yes, there were ground delays, but how the TAP Air Portugal experience onboard the new A330-900neo? Not bad at all.
A single business class cabin includes 34 lie-flat seats in a staggered 1-2-1 configuration with direct aisle access from every seat. These Recaro CL6710 seats are also featured on EL-AL and are very comfortable…so comfortable I nearly fell asleep in the seated position. Plenty of room for your feet as well, at least in my “aisle” seat.
The highlight of the flight was the excellent service onboard. The flight attendants were tremendous: charming, friendly, and engaging. Perhaps it was not fair of me to assume otherwise, but my prior TAP flights did not feature such caring or attentive service so this was a refreshing surprise.
No, passengers were not addressed by name. But among other things, the flight attendants handled the delay so well. Many passengers were quite upset about the ground delay due to fog. Instead of hiding behind the curtains, the flight attendants were present, chatting with passengers and offering additional drinks. That always helps.
Internet onboard is pricey…I detest that many airlines still charge by data usage. 50EUR for 500MB goes far too quickly (and is highway robbery). The seatback IFE system, however, is very easy to use and included a wide selection of movies.
Food was a disappointment and it wasn’t so much the quality, quantity, or menu selection, but the temperature. The nuts were cold, bread cold, soup was cold, fish wasn’t quite warm enough, and the coffee and tea was cold. What gives? My flight from Frankfurt to Lisbon also featured cold coffee and a cold quiche.
The fish dish “codfish au gratin” was not what I was expecting, but still quite tasty. However, the best part of the meal was the delicious Quinta dos Acores ice cream. Delicious!
Prior to landing, a light deli plate was served with fruit.
I’ll have a lot more details in my full review, but walked away with two main impressions. First, TAP offers a superb business class product for the discounted price it charges. Second, service was really a strong point on this flight. I’m not sure what happened with the meal service to make everything cold, but it did not ruin the flight.