• Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Live and Let's Fly
  • Home
  • Reviews
    • Flight Reviews
    • Hotel Reviews
    • Lounge Reviews
  • About
    • Press
  • Contact
  • Privacy
  • Award Expert
  • Advertising Disclosure
Home  >  United Airlines  >  The Friendliest ex-Continental Flight Attendant of the Year on United Airlines
United Airlines

The Friendliest ex-Continental Flight Attendant of the Year on United Airlines

Matthew Klint Posted onApril 19, 2012December 9, 2016 1 Comment

I do complain quite a bit on this blog, but want to take today’s post to praise Brenda, a wonderful ex-Continental flight attendant that served in first class on my Houston-San Jose United Airlines flight on Saturday morning. She was great!

I’ve written before that my experience with Continental flight attendants has not been the greatest. More so than Newark and Cleveland based crews, I’ve found them to be lazy, less-polished, and often rude. In fact, on my Philadelphia-Houston flight, I had just that experience, starting with the pilot announcing, “Folks, thanks for joining us today on CONTINENTAL AIRLINES. This is a REAL CONTINENTAL AIRLINES crew and we are going to George Bush Airport in Houston, TEXAS.” (capitalized words indicating emphasis from pilot).

But I don’t want to dwell on the negative–I get why some flight attendants and pilots are disgruntled, but I just wish they would keep their opinions to themselves, like Brenda.

Brenda was a gem–smiling and courteous, she graced the 8-seat first class cabin with dignity and finesse. She called each passenger by name and constantly checked on us throughout the 3.5 hour flight to ensure our glasses were full and we were comfortable. She even went out of the way to get blankets for us, even though it was a day flight and no one had requested one.

And she was always smiling! I just loved that in particular–you don’t see that too often anymore, outside of UA’s Honolulu-based flight crews and the occasional exceptions at other stations. Now that is a broad assertion, but it has certainly been my experience and I fly United often enough to make that assertion (3.5 months into the year, I am already at 85K elite miles).

Lastly, she was no spring chicken and therefore demonstrated that age truly doesn’t matter, it is all about attitude. I tend to get along with FAs very well, but often have to strike up a conversation with them (just wait for my story tomorrow about my last Los Angeles-Philadelphia flight) in order to make a connection. This was not necessary with Brenda–from the initial greeting to the goodbye at the end of the flight (she personally stopped by each first class passenger’s seat to thank them for flying United Airlines), she needed no coaxing–she was just nice to everyone.

I won’t typically write about a good experience. All fight attendants should be like Brenda, afterall. But she was great and deserves an extra little bit of praise. While many Continental FAs bicker about their new company (and legacy United FAs continue to bicker), I see hope on the horizon.

Previous Article Last Day to Burn bmi Diamond Club Miles on Lufthansa Group Flights
Next Article Spirit Airlines’ Secret Service Sale: "Upfront payment is required"

About Author

Matthew Klint

Matthew is an avid traveler who calls Los Angeles home. Each year he travels more than 200,000 miles by air and has visited more than 135 countries. Working both in the aviation industry and as a travel consultant, Matthew has been featured in major media outlets around the world and uses his Live and Let's Fly blog to share the latest news in the airline industry, commentary on frequent flyer programs, and detailed reports of his worldwide travel.

Related Posts

  • Fake United Airlines Flight

    The “Fake” United Airlines Flight No Agent Could Book…

    June 28, 2022
  • Lemon And Lime Garnishes Return To United Airlines

    June 27, 2022
  • United Airlines Abortion Dobbs

    United Airlines Strikes A Neutral Tone On Landmark Supreme Court Abortion Decision

    June 24, 2022

1 Comment

  1. Jake Redman Reply
    April 22, 2012 at 3:46 pm

    One of my recent reviews was a typical economy seat aboard a former Continental flight from NRT-EWR. I wish Brenda had been working coach on THAT flight. None of my recent experiences on former CO routes have been good ones. Cheers to praising the good ones!

Leave a Reply

Cancel reply

Search

Recent Posts

  • Offensive Slob Puts Her Feet Up On Emirates Flight June 28, 2022
  • Delta Oversold Gift Card
    $10,000 Visa Gift Card To Take A Later Delta Air Lines Flight?! June 28, 2022
  • Iberia Express A321 Business Class Review
    Review: Iberia Express A321 Business Class June 28, 2022
  • Fake United Airlines Flight
    The “Fake” United Airlines Flight No Agent Could Book… June 28, 2022

Categories

Popular Posts

  • Delta Korean Air First Class Mistake Fare
    Delta Considers $2,700 A Mistake Fare… June 18, 2022
  • Delta Pilots Open Letter
    Delta Air Lines Pilots Offer Direct Appeal To Customers June 18, 2022
  • United Airlines Honolulu Diversion
    Update: United Airlines 787-9 Diverts To Honolulu Due To Disruptive Passenger June 16, 2022
  • Flaunting Woman Struts Up and Down The Aisle On My Austrian Flight June 9, 2022

Archives

June 2022
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
27282930  
« May    

As seen on:

live_and_lets_fly

The new United Polaris Lounge at Washington Dulles The new United Polaris Lounge at Washington Dulles is the most beautiful of all Polaris Lounges. Stay tuned for a detailed look and many more photos on the blog tomorrow. Well done @united.
@malaysiaairlines just announced it would retire i @malaysiaairlines just announced it would retire its A380 fleet. While not surprising, it is sad to see the growing list of carriers retiring this superjumbo jet. On Malaysia Airlines, I flew the #A380 once from Kuala Lumpur (KUL) to London (LHR) and had the entire first class cabin to myself (full review on the blog). It was a beautiful flight that I will always remember.
Welcome to @fly_bur @aveloair! I am so excited tha Welcome to @fly_bur @aveloair! I am so excited that a new carrier, Avelo, has launched, especially from an airport just 12 minutes from my home!
I greatly miss the @lufthansa #747-8 at @flylaxair I greatly miss the @lufthansa #747-8 at @flylaxairport. Hopefully this summer it will return.

.
.
.
.
#Lufthansa #FirstClass #747 #747-8 #StarAlliance #Miles #Points
I recently spent a weekend at the @ventanabigsur. I recently spent a weekend at the @ventanabigsur. This is not only a lovely, all-inclusive resort, but one of the best properties to use your @hyatt World of Hyatt points.
.
.
.
.
#Hyatt #BigSur #California #WorldofHyatt #CA-1 #Points #Hotels
In terms of a spacious first class product, the @E In terms of a spacious first class product, the @Emirates suite on a 777-300ER is hard to beat. My preference is Suite 2K.

.
.
.
.
#Emirates #777 #firstclass
Nearly five years ago, I took a “break” from I Nearly five years ago, I took a “break” from Instagram ahead of the birth of my first child. Goodness, how time flies. While I’ve enjoyed catching up on others over the years, now it is time for me to return to Instagram. In this first post, I highlight two joys in my life, my two children, whom I trust will grow up to be prolific travelers that circumnavigate the globe as ambassadors of love and respect.

.
.
.
.
.

#travel #airplanes #airlines #miles #points #familytravel #human #integrity #honor
United Airlines' new Polaris seat is a huge improv United Airlines' new Polaris seat is a huge improvement over UA's current business class seat. Check out my blog at liveandletsfly.com for 70+ photos of how @united is transforming its entire business class experience starting this December!
The perfect @flysas name tag for #Longyearben! The perfect @flysas name tag for #Longyearben!
Spotted four #polarbear outside of #longyearbyen - Spotted four #polarbear outside of #longyearbyen -- oh, and I love 40°F summer weather!
One of the best crews I have ever had the pleasure One of the best crews I have ever had the pleasure of flying with in all my years of flying. Thank you @flysas SK940 on 11 Aug 2016
Next stop ARN! But dear @flysas , next time if I a Next stop ARN! But dear @flysas , next time if I assign a window seat months in advance, don't move me to a center seat "for my convenience" with no way to get my original seat back... 😞
Ready for #PIA from #MAN to #JFK -- we will be rac Ready for #PIA from #MAN to #JFK -- we will be racing the #Delta flight to JFK at the gate next to us, which also departs at 12:45p. With @onemileatatime
Another room with a beautiful view... #hyattregenc Another room with a beautiful view... #hyattregencycasablanca #cassablanca #hyatt
Enjoying #shanghai with @onemileatatime from the i Enjoying #shanghai with @onemileatatime from the inside of the @grandhyatt_shanghai ... It is 40°C outside! 😓
From my front gate to my boarding gate in 15 minut From my front gate to my boarding gate in 15 minutes flat. I ❤️ #bur #burbankairport
@malaysiaairlines #747 out of retirement and in se @malaysiaairlines #747 out of retirement and in service at #kul -- beautiful livery!
View from my 61st floor room at the beautiful bran View from my 61st floor room at the beautiful brand new @parkhyattguangzhou -- look for a full review coming soon on the blog #hyatt #parkhyatt #guangzhou #parkhyattguangzhou
Will miss the @united #globalfirstlounge at #ord, Will miss the @united #globalfirstlounge at #ord, which closes tomorrow and the Queen of the Skies #747 which will be retired in 2018.
The colonial #architecture of #mumbai is stunning. The colonial #architecture of #mumbai is stunning. If you're ever here, get up at 5am and have a walk around the city before it gets busy. You can hear the birds instead of honking horns.
Load More... Follow on Instagram
facebook twitter instagram rss

This site is for entertainment purposes only. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances.

 

Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Please view our advertising policy page for additional details about our partners.

 

Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Posting....